In-Depth Comparison

Smith.ai vs. Kayako

Compare features and see how businesses like yours can better capture leads and serve clients with Smith.ai Web Chat.

Smith.ai Web Chat:
The best alternative to Kayako

Kayako

costs

Money-back guarantee
14 days
Per chat price
$5-10 per relevant chat
Starting price
$140/month
Setup fee
No
Custom programming done for you
Limited custom programming with premium plans
Seats for your staff
No seats needed
1</br>More seats with the premium plans
Terms of service
Month-to-month
Overage costs
Priced per chat at current plan

capabilities

Staffed by live agents 24/7
Text Answering
New client intake
AI-driven technology
✔ Free
Captures email with every conversation
Captures phone number if desired
Appointment scheduling
Client callbacks
Custom branding
✔ Free
Mobile-optimized
Reporting & analytics
Canned responses & business FAQ
Pre-chat disclaimer
Client portal
View transcript for every chat
White-glove setup
X – you will have to set up the chatbot yourself

INTEGRATIONS

CRM integration
Available with paid plans
Zapier integration
X – we couldn't find any information on this integration
Google Analytics integration
Open API

AI-DRIVEN TECHNOLOGY

Uses conversational AI
No code builder
Train chat with your data
Automated lead qualification
Understands user intent
Smart Q&A database

Outsourced Chat vs. Live Chat Software

Smith.ai's Outsourced Chat

Live chat software

Answers messages w/o extra staff
Yes
No, your team has to do the work
Quick one-time setup
Yes
No, do it youself
Responds immediately 24/7
Yes
Depends on your staffing
Automates lead qualification & intake
Yes
Sometimes
Can handle multiple chats with ease
Yes
Depends on your staffing
Screens spam & sales
Yes
No

Outsourced Chat vs. Chatbot Software

Smith.ai's Outsourced Chat

Chatbot Software

Staffed by live agents
Yes
No
Can provide empathy or emotional intelligence
Yes
No
Can handle complex issues right away
Yes
No
Responds immediately 24/7
Yes
Yes
Can provide a personalized experience
Yes
Yes, with extensive programming
Quick one-time setup
Yes
Depends on goals and software

Take the faster path to growth.
Get Smith.ai today.

Affordable plans for every budget.
Smith.ai Chatbot offers a fully automated, customer-centric solution for lead capture and more. Kayako is a unified service platform that makes it easy for your team to manage chatbots and other communications in one place.

The future is automated, but the future is now—if you’re not already on board with chatbots, you need to be. And if you’re not sure which ones you should be using, that’s okay. In this guide, we’ll take a look at two impressive choices: our own Smith.ai Chatbot and the near-equally impressive Kayako.

Kayako claims to offer a unified customer service solution to manage omnichannel communications, support customers, and stay personal. Their platform serves everyone from the small business to the enterprise organization, and they have a full range of support tools to help you along the way.

You’ll also find apps for iOS and Android, an open API, and third-party integrations. It offers customizable branding on higher plans and even the option to integrate live chat via desktop and mobile so that your team is always connected, no matter how they choose to connect.

Of course, as with most of the leading chatbots and tools out there, the caveat is that Smith.ai takes the lead in one unique way. In addition to matching these features and then some, the Smith.ai Chatbot offers unlimited chats and total customization for the right price of free.

Kayako lacks a customer portal, and they don’t offer routing or segmentation tools. The reporting is also a little lackluster in some areas, which is one area you can’t afford to sacrifice.

With Smith.ai’s Chatbot, you’ll have access to real-time insights and reporting. The Chatbot also includes notifications, chat history management, performance metrics management, and more. Plus, with all those extra features, you’re not going to spend a dime.

Kayako has a place in the market, somewhere, but if you want dynamic communications, a solution like the Smith.ai Chatbot is the clear winner here.

Predictable and affordable pricing

We have prices for small to large organizations and everything in between.

Plans starting at

$140
Per month
20
Chats per month
View pricing details
Simple per-chat pricing, not per-hour or per-agent
Easy and predictable month-to-month pricing
No charge for spam or unwanted sales chats
No annual contracts or setup fees
Our agents and AI harmoniously work to meet the rigorous demands of your business.

Trusted by 3,000+ businesses

5.0 stars
4.9 stars
5.0 stars
4.6 stars
Generate more leads with chat
Initially, I was skeptical. But in that first week alone, we got 20 new leads, 3 bought products, and I paid for my entire year of service in that one week.
Jorge Morales
Specialized ECU Repair

END-TO-END INTEGRATIONS

We play well with your software

Calls, chats & appointments are automatically logged in your systems. Real-time syncing with over 5,000 integrations.
View all integrations

Take the faster path to growth.
Get Smith.ai today.

Affordable plans for every budget.