In-Depth Comparison

Smith.ai vs. Intercom

Compare features and see how businesses like yours can better capture leads and serve clients with Smith.ai Web Chat.

Smith.ai Web Chat:
The best alternative to Intercom

Intercom

costs

Money-back guarantee
14 days
14-day free trial
Per chat price
$5-10 per relevant chat
$0.99 per resolution
Starting price
$140/month
$39 per seat/mo
Setup fee
No
Custom programming done for you
Seats for your staff
No seats needed
Priced per seat
Terms of service
Month-to-month
Overage costs
Priced per chat at current plan

capabilities

Staffed by live agents 24/7
Text Answering
New client intake
AI-driven technology
✔ Free
Captures email with every conversation
Captures phone number if desired
Appointment scheduling
Client callbacks
Custom branding
✔ Free
Mobile-optimized
Reporting & analytics
Canned responses & business FAQ
Pre-chat disclaimer
Client portal
View transcript for every chat
White-glove setup

INTEGRATIONS

CRM integration
Zapier integration
Google Analytics integration
Open API

AI-DRIVEN TECHNOLOGY

Uses conversational AI
No code builder
Train chat with your data
Automated lead qualification
Understands user intent
Smart Q&A database

Outsourced Chat vs. Live Chat Software

Smith.ai's Outsourced Chat

Live chat software

Answers messages w/o extra staff
Yes
No, your team has to do the work
Quick one-time setup
Yes
No, do it youself
Responds immediately 24/7
Yes
Depends on your staffing
Automates lead qualification & intake
Yes
Sometimes
Can handle multiple chats with ease
Yes
Depends on your staffing
Screens spam & sales
Yes
No

Outsourced Chat vs. Chatbot Software

Smith.ai's Outsourced Chat

Chatbot Software

Staffed by live agents
Yes
No
Can provide empathy or emotional intelligence
Yes
No
Can handle complex issues right away
Yes
No
Responds immediately 24/7
Yes
Yes
Can provide a personalized experience
Yes
Yes, with extensive programming
Quick one-time setup
Yes
Depends on goals and software

Take the faster path to growth.
Get Smith.ai today.

Affordable plans for every budget.
Smith.ai offers a fully-staffed chat solution while Intercom Fin is a software your team must monitor.

Smith.ai combines our AI technology with live, North America-based agents to field all of your website chats, 24/7. We are a complete do-it-for-you solution — without you needing to hire additional support staff. With Intercom, you’re on the hook to do more work. You install their chatbot software, but when the chatbot needs human help, then your team must jump in and respond. It’s a software-only solution and doesn’t provide the comprehensive coverage that most businesses need. 

Both Smith.ai and Intercom Fin use large language models to ingest your website data and populate their chatbots. But Smith.ai recognizes that not every chat can be fully resolved by AI only. That’s why our unique solution comes staffed with bilingual, North America-based agents who can take over conversations when needed.

You can easily control and manage your monthly costs with Smith.ai, too. You pay per chat, which starts at $140/month for 20 chats. Our chat plans are offered month-to-month, so there’s no need to sign a long-term contract. Don’t expect many chats? We have an à la carte option — with no upfront cost — where you only pay $10/chat, as needed. Plus, on all of our plans, you only pay for relevant chats because we don’t bill for any spam, sales, or incomplete chats.

Pricing is a bit trickier with Intercom. You start with a $39/mo charge for each seat you need for your team to help manage the chats. Then, you pay $0.99 per resolution that the Fin AI chatbot completes. If you want text answering — which is included with Smith.ai — that’s also an additional upcharge with Intercom. Of course, don’t forget about the cost of your staff needing to manage the chats, too. It adds up quickly.

At Smith.ai, we make getting started a breeze. We offer a white-glove setup and our onboarding team is available to set up your no-code playbooks, add Q&A, design your widget’s branding, and customize instructions for our agents. We feature integrations with thousands of CRMs, calendar software, and marketing automation tools, including Zapier and Make. Access analytics directly in your client dashboard to monitor chat performance. Our chat solution is able to answer questions, screen leads, and book appointments directly on your calendar — all without your team having to lift a finger. With Intercom, you need to set up and install the software on your own, provide the staff to manage it, and they only offer a no-code builder on higher-tier plans. 

We even go one step further than chat. We built a comprehensive solution for businesses to get 360-degree coverage so they are always available to customers. You can add our Virtual Receptionists to any chat plan, starting at just $285/mo. Our receptionists — empowered by AI — handle every call quickly and efficiently. We can also act as an extension of your SDR team with our Outreach Campaigns. Starting at $600/mo, our agents make outbound calls on your behalf — along with sending follow-up texts and emails — to create new sales opportunities for your team. 

For live, North America-based agents, easy-to-understand pricing, 24/7 coverage, and a dedicated onboarding team, Smith.ai is the superior choice over Intercom.

Predictable and affordable pricing

We have prices for small to large organizations and everything in between.

Plans starting at

$140
Per month
20
Chats per month
View pricing details
Simple per-chat pricing, not per-hour or per-agent
Easy and predictable month-to-month pricing
No charge for spam or unwanted sales chats
No annual contracts or setup fees
Our agents and AI harmoniously work to meet the rigorous demands of your business.

Trusted by 3,000+ businesses

5.0 stars
4.9 stars
5.0 stars
4.6 stars
Generate more leads with chat
Initially, I was skeptical. But in that first week alone, we got 20 new leads, 3 bought products, and I paid for my entire year of service in that one week.
Jorge Morales
Specialized ECU Repair

END-TO-END INTEGRATIONS

We play well with your software

Calls, chats & appointments are automatically logged in your systems. Real-time syncing with over 5,000 integrations.
View all integrations

Take the faster path to growth.
Get Smith.ai today.

Affordable plans for every budget.