In-Depth Comparison

Smith.ai vs. Intaker

Compare features and see how businesses like yours can better capture leads and serve clients with Smith.ai Web Chat.

Smith.ai Web Chat:
The best alternative to Intaker

Intaker

costs

Money-back guarantee
14 days
Per chat price
$5-10 per relevant chat
Starting price
$140/month
$80
Setup fee
No
$0
Custom programming done for you
Seats for your staff
No seats needed
✘ Chatbot only
Terms of service
Month-to-month
Overage costs
Priced per chat at current plan

capabilities

Staffed by live agents 24/7
Text Answering
New client intake
AI-driven technology
✔ Free
Captures email with every conversation
Captures phone number if desired
Appointment scheduling
Client callbacks
Custom branding
✔ Free
Mobile-optimized
Reporting & analytics
Canned responses & business FAQ
Pre-chat disclaimer
Client portal
View transcript for every chat
White-glove setup

INTEGRATIONS

CRM integration
✔ Limited to Legal software
Zapier integration
Google Analytics integration
Open API

AI-DRIVEN TECHNOLOGY

Uses conversational AI
No code builder
Train chat with your data
Automated lead qualification
Understands user intent
Smart Q&A database

Outsourced Chat vs. Live Chat Software

Smith.ai's Outsourced Chat

Live chat software

Answers messages w/o extra staff
Yes
No, your team has to do the work
Quick one-time setup
Yes
No, do it youself
Responds immediately 24/7
Yes
Depends on your staffing
Automates lead qualification & intake
Yes
Sometimes
Can handle multiple chats with ease
Yes
Depends on your staffing
Screens spam & sales
Yes
No

Outsourced Chat vs. Chatbot Software

Smith.ai's Outsourced Chat

Chatbot Software

Staffed by live agents
Yes
No
Can provide empathy or emotional intelligence
Yes
No
Can handle complex issues right away
Yes
No
Responds immediately 24/7
Yes
Yes
Can provide a personalized experience
Yes
Yes, with extensive programming
Quick one-time setup
Yes
Depends on goals and software

Take the faster path to growth.
Get Smith.ai today.

Affordable plans for every budget.
Smith.ai is a full-service chat solution while Intaker is just a chatbot with simple replies.

In today's competitive landscape, capturing and converting leads online is crucial. Website chat solutions can offer a powerful way to engage potential clients, answer questions, and nurture leads in real-time. Smith.ai offers an AI-powered chat that can handle full conversations on its own. Our live agents can jump into complex conversations, when needed, and provide an added layer of support. Intaker relies solely on its AI chatbot. Though it focuses on client intake, it’s less effective in complex or sensitive situations that require a human touch. It also can’t take action the way our agents can — like with appointment setting or callbacks.

Though it uses a flashy video intro on its website to show off its tool, Intake is a simple chatbot with limited features. Smith.ai is a fully customizable solution that prioritizes human interactions through our advanced conversational AI. It ingests your website data and can be trained to answer all of your business-specific questions. Our Q&A feature also allows it to be even more precise using information or knowledge that falls outside of your website’s reach. The ability of our AI to handle any type of open-ended question frees your team up and allows them to focus on other higher-value tasks.

With Intaker, you must program the chatbot yourself to get it up and running. With Smith.ai, we offer full white-glove setup and support. It is a complete do-it-for-you solution that can capture and qualify leads, schedule appointments, and streamline your intake process. Our Onboarding team will set up your chatbot to ingest your website's data, build your no-code Playbooks (the name of our feature that is most like Intaker’s core functionality), add Q&A, customize your widget’s branding, and load business-specific instructions for our chat agents. 

Smith.ai offers transparent per-chat pricing, allowing you to scale your chat service based on your individual needs and budget. Smith.ai never charges for spam, sales, and incomplete chats, and we don’t have any long-term contracts. Our chats start at only $140/month for 20 chats, which includes our AI chatbot and live agents. If you don’t get many chats, we also have an à la carte option — where you only pay $10/chat — with no start-up costs. 

Our technology and custom-built integrations set us further apart from Intaker. We offer integrations with thousands of CRMs, calendar software, and marketing automation tools — including many of the top legal software like Clio, Filevine, Smokeball, MyCase, LawPay, and more. Plus, with Smith.ai, you have a client dashboard where you can view chat analytics and monitor your lead funnel’s performance. 

If you are looking for 360-degree coverage for your clients, we offer that as well.  You can add our AI-empowered Virtual Receptionists to any chat plan, starting at just $285/mo. Our receptionists handle every call quickly and efficiently and we can integrate directly with your legal CRM. We can also act as an extension of your SDR team through our Outreach Campaigns. Starting at $600/mo, our agents make outbound calls on your behalf — and send follow-up texts and emails — to improve your speed to lead and create more sales opportunities for your team 

For modern AI technology, live, North America-based agents, 24/7 coverage, and comprehensive lead intake, Smith.ai is the superior choice over Intaker.

Predictable and affordable pricing

We have prices for small to large organizations and everything in between.

Plans starting at

$140
Per month
20
Chats per month
View pricing details
Simple per-chat pricing, not per-hour or per-agent
Easy and predictable month-to-month pricing
No charge for spam or unwanted sales chats
No annual contracts or setup fees
Our agents and AI harmoniously work to meet the rigorous demands of your business.

Trusted by 3,000+ businesses

5.0 stars
4.9 stars
5.0 stars
4.6 stars
Generate more leads with chat
Initially, I was skeptical. But in that first week alone, we got 20 new leads, 3 bought products, and I paid for my entire year of service in that one week.
Jorge Morales
Specialized ECU Repair

END-TO-END INTEGRATIONS

We play well with your software

Calls, chats & appointments are automatically logged in your systems. Real-time syncing with over 5,000 integrations.
View all integrations

Take the faster path to growth.
Get Smith.ai today.

Affordable plans for every budget.