Outsourced live chat is only worth it if you and your web visitors get real value from conversations. DeskMoz will answer questions on behalf of your business, but they don’t actively qualify leads. So you’ll spend time screening the leads they forward to you. While Smith.ai’s live chat agents also answer unlimited FAQ, they simultaneously qualify new leads, do basic intake, and will even book a consultation.
Smith.ai’s live agents use your chatbot combined with our proprietary AI technology to truly work and feel like we’re in-house. And we can scale immediately if you have more traffic from a new website or a recent marketing campaign. DeskMoz limits your number of sites and FAQ: The last thing you want to deal with during a large campaign is people interrupting you with calls to ask why your “web chat” can’t help them.
For more qualified leads, real-time scheduling, free English-to-Spanish translation, efficient tech-based processes, better ROI from marketing, and fewer phone interruptions, businesses prefer Smith.ai Live Chat over DeskMoz.