In-Depth Comparison

Smith.ai vs. Comm100 Live Chat

Compare features and see how businesses like yours can better capture leads and serve clients with Smith.ai Web Chat.

Smith.ai Web Chat:
The best alternative to Comm100 Live Chat

Comm100 Live Chat

costs

Money-back guarantee
14 days
✘
Per chat price
$5-10 per relevant chat
Starting price
$140/month
$39/agent/month
Setup fee
No
✘
Custom programming done for you
βœ”
✘
Seats for your staff
No seats needed
Must purchase per agent
Terms of service
Month-to-month
Overage costs
Priced per chat at current plan

capabilities

Staffed by live agents 24/7
βœ”
✘
Text Answering
βœ”
βœ”
New client intake
βœ”
✘
AI-driven technology
βœ” Free
βœ”
Captures email with every conversation
βœ”
βœ”
Captures phone number if desired
βœ”
βœ”
Appointment scheduling
βœ”
✘
Client callbacks
βœ”
Custom branding
βœ” Free
βœ”
Mobile-optimized
βœ”
βœ”
Reporting & analytics
βœ”
βœ”
Canned responses & business FAQ
βœ”
βœ”
Pre-chat disclaimer
βœ”
βœ”
Client portal
βœ”
βœ”
View transcript for every chat
βœ”
βœ”
White-glove setup
βœ”
✘

INTEGRATIONS

CRM integration
βœ”
βœ” Some CRMs are only available on higher plans
Zapier integration
βœ”
βœ”
Google Analytics integration
βœ”
βœ” Ultra plan only
Open API
βœ”
βœ” Ultra plan only

AI-DRIVEN TECHNOLOGY

Uses conversational AI
βœ”
βœ” Additional charge
No code builder
βœ”
βœ” Additional charge
Train chat with your data
βœ”
✘
Automated lead qualification
βœ”
βœ” Additional charge
Understands user intent
βœ”
✘
Smart Q&A database
βœ”
✘

Outsourced Chat vs. Live Chat Software

Smith.ai's Outsourced Chat

Live chat software

Answers messages w/o extra staff
Yes
No, your team has to do the work
Quick one-time setup
Yes
No, do it youself
Responds immediately 24/7
Yes
Depends on your staffing
Automates lead qualification & intake
Yes
Sometimes
Can handle multiple chats with ease
Yes
Depends on your staffing
Screens spam & sales
Yes
No

Outsourced Chat vs. Chatbot Software

Smith.ai's Outsourced Chat

Chatbot Software

Staffed by live agents
Yes
No
Can provide empathy or emotional intelligence
Yes
No
Can handle complex issues right away
Yes
No
Responds immediately 24/7
Yes
Yes
Can provide a personalized experience
Yes
Yes, with extensive programming
Quick one-time setup
Yes
Depends on goals and software

Take the faster path to growth.
Get Smith.ai today.

Affordable plans for every budget.
Smith.ai combines AI and live agents to offer a superior customer experience while Comm100 requires your team to manage chats.

Smith.ai’s Web Chat is a do-it-for-you solution that uses AI technology combined with bilingual, North America-based agents to respond to chats, 24/7. Our live agents are ready to step in, when needed, to gather contact information, qualify leads, set appointments, and more. Using our outsourced solution means you don’t need internal staff monitoring and managing your chat β€” allowing your team to focus on higher-value tasks. With Comm100, you need to use your staff to monitor and answer chats – costing significant dollars and taking time away from other important day-to-day tasks.Β 

Pricing is transparent and easy to understand with Smith.ai. Our month-to-month plans start at just $140/mo for 20 chats β€” which includes both our AI and live agents. We never charge for spam, sales, or incomplete chats, meaning you only pay for relevant chats. We even offer an Γ  la carte plan where you only pay for chats you use ($10/chat). There are no setup fees with Smith.ai, nor is a contract required. We make budgeting a breeze since there are no hidden fees.

Comm100’s pricing and plans are confusing. You must purchase licenses for each staff member using the chat software. That adds up quickly if multiple team members are involved. You’ll also need to consider the salary and benefits of part-time or full-time staff members needed to manage chat replies. Plus, many of their features, like SMS answering, AI technology, and chatbot functionality require an additional monthly charge. With Smith.ai, those features are baked right into our solution.Β 

Getting started with Smith.ai is extremely easy with the help of our white-glove setup. We ingest your website data to populate the knowledge base. Then, our AI uses LLMs to pull info from those data sources to quickly and accurately reply to various, open-ended customer questions. We don’t stop there. We have an entire Onboarding team that will take care of everything else. They will set up your no-code playbooks, add Q&A, design your widget’s branding, and customize instructions for our agents. Comm100 requires you to set up and install the software yourself. They don’t offer the same type of customization either.Β 

Technology is another important factor that sets us apart from Comm100. They offer integrations, but only some are included in their startup plan. You need to upgrade to take advantage of the rest. With Smith.ai, we integrate with hundreds of CRMs, scheduling software, and connect with both Make and Zapier β€” giving you access to thousands of additional workflow solutions. Your first integration is always free.

Smith.ai was built as a comprehensive solution for businesses to connect with their customers and never miss an engagement opportunity. Because of this, you can add our Virtual Receptionists to any chat plan, starting at just $285/mo. Our friendly and professional receptionists work with AI to handle every call, 24/7. We can also act as an extension of your SDR team with our Outreach Campaigns. Starting at $600/mo, our receptionists make outbound calls on your behalf β€” along with follow-up texts and emails β€” to improve your speed to lead.

For easy-to-understand pricing, 24/7 coverage, live, North America-based agents, integrations with your current tech stack, and white-glove setup and support, Smith.ai is the superior choice over Comm100.Β 

Predictable and affordable pricing

We have prices for small to large organizations and everything in between.

Plans starting at

$140
Per month
20
Chats per month
View pricing details
Simple per-chat pricing, not per-hour or per-agent
Easy and predictable month-to-month pricing
No charge for spam or unwanted sales chats
No annual contracts or setup fees
Our agents and AI harmoniously work to meet the rigorous demands of your business.

Trusted by 3,000+ businesses

5.0 stars
4.9 stars
5.0 stars
4.6 stars
Generate more leads with chat
Initially, I was skeptical. But in that first week alone, we got 20 new leads, 3 bought products, and I paid for my entire year of service in that one week.
Jorge Morales
Specialized ECU Repair

END-TO-END INTEGRATIONS

We play well with your software

Calls, chats & appointments are automatically logged in your systems. Real-time syncing with over 5,000 integrations.
View all integrations

Take the faster path to growth.
Get Smith.ai today.

Affordable plans for every budget.