Smith.ai vs. Comm100 Live Chat

Smith.ai’s Web Chat is a do-it-for-you solution that uses AI technology combined with bilingual, North America-based agents to respond to chats, 24/7. Our live agents are ready to step in, when needed, to gather contact information, qualify leads, set appointments, and more. Using our outsourced solution means you don’t need internal staff monitoring and managing your chat — allowing your team to focus on higher-value tasks. With Comm100, you need to use your staff to monitor and answer chats – costing significant dollars and taking time away from other important day-to-day tasks. 

Pricing is transparent and easy to understand with Smith.ai. Our month-to-month plans start at just $140/mo for 20 chats — which includes both our AI and live agents. We never charge for spam, sales, or incomplete chats, meaning you only pay for relevant chats. We even offer an à la carte plan where you only pay for chats you use ($10/chat). There are no setup fees with Smith.ai, nor is a contract required. We make budgeting a breeze since there are no hidden fees.

Comm100’s pricing and plans are confusing. You must purchase licenses for each staff member using the chat software. That adds up quickly if multiple team members are involved. You’ll also need to consider the salary and benefits of part-time or full-time staff members needed to manage chat replies. Plus, many of their features, like SMS answering, AI technology, and chatbot functionality require an additional monthly charge. With Smith.ai, those features are baked right into our solution. 

Getting started with Smith.ai is extremely easy with the help of our white-glove setup. We ingest your website data to populate the knowledge base. Then, our AI uses LLMs to pull info from those data sources to quickly and accurately reply to various, open-ended customer questions. We don’t stop there. We have an entire Onboarding team that will take care of everything else. They will set up your no-code playbooks, add Q&A, design your widget’s branding, and customize instructions for our agents. Comm100 requires you to set up and install the software yourself. They don’t offer the same type of customization either. 

Technology is another important factor that sets us apart from Comm100. They offer integrations, but only some are included in their startup plan. You need to upgrade to take advantage of the rest. With Smith.ai, we integrate with hundreds of CRMs, scheduling software, and connect with both Make and Zapier — giving you access to thousands of additional workflow solutions. Your first integration is always free.

Smith.ai was built as a comprehensive solution for businesses to connect with their customers and never miss an engagement opportunity. Because of this, you can add our Virtual Receptionists to any chat plan, starting at just $285/mo. Our friendly and professional receptionists work with AI to handle every call, 24/7. We can also act as an extension of your SDR team with our Outreach Campaigns. Starting at $600/mo, our receptionists make outbound calls on your behalf — along with follow-up texts and emails — to improve your speed to lead.

For easy-to-understand pricing, 24/7 coverage, live, North America-based agents, integrations with your current tech stack, and white-glove setup and support, Smith.ai is the superior choice over Comm100.