In-Depth Comparison

Smith.ai vs. CloudTask

Compare features and see how businesses like yours can better capture leads and serve clients with Smith.ai Web Chat.

Smith.ai Web Chat:
The best alternative to CloudTask

		CloudTask
costs
Money-back guarantee	14 days	No
Per chat price	$5-10 per relevant chat	Per month ($16,000)
Starting price	$140/month
Setup fee	No	No
Custom programming done for you	✔
Seats for your staff	No seats needed
Terms of service	Month-to-month
Overage costs	Priced per chat at current plan
capabilities
Staffed by live agents 24/7	✔	✔
Text Answering	✔	✘
New client intake	✔	✘
AI-driven technology	✔ Free	✘
Captures email with every conversation	✔
Captures phone number if desired	✔
Appointment scheduling	✔
Client callbacks	✔
Custom branding	✔ Free	✔
Mobile-optimized	✔	✔
Reporting & analytics	✔
Canned responses & business FAQ	✔	✘
Pre-chat disclaimer	✔
Client portal	✔
View transcript for every chat	✔
White-glove setup	✔
INTEGRATIONS
CRM integration	✔	Some
Zapier integration	✔
Google Analytics integration	✔
Open API	✔
AI-DRIVEN TECHNOLOGY
Uses conversational AI	✔
No code builder	✔
Train chat with your data	✔
Automated lead qualification	✔
Understands user intent	✔
Smart Q&A database	✔

Outsourced Chat vs. Live Chat Software

	Smith.ai's Outsourced Chat	Live chat software

Answers messages w/o extra staff	Yes	No, your team has to do the work
Quick one-time setup	Yes	No, do it youself
Responds immediately 24/7	Yes	Depends on your staffing
Automates lead qualification & intake	Yes	Sometimes
Can handle multiple chats with ease	Yes	Depends on your staffing
Screens spam & sales	Yes	No

Outsourced Chat vs. Chatbot Software

	Smith.ai's Outsourced Chat	Chatbot Software

Staffed by live agents	Yes	No
Can provide empathy or emotional intelligence	Yes	No
Can handle complex issues right away	Yes	No
Responds immediately 24/7	Yes	Yes
Can provide a personalized experience	Yes	Yes, with extensive programming
Quick one-time setup	Yes	Depends on goals and software

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Smith.ai’s Live Chat is nimble and affordable for all businesses. CloudTask is prohibitively expensive.

Let’s face it, for the price of CloudTask’s cheapest plan which includes four chat representatives, you could probably hire your own team of four to staff your website chat. For a tiny fraction of that price, you can have Smith.ai’s entire team of professional agents at your disposal.
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If you run a successful marketing campaign and suddenly have a ton of concurrent website traffic, we can answer your influx in chats. Don’t need chat for a week? We won’t charge you anything. Smith.ai Live Chat leverages machine learning and efficient processes to provide you with the high-quality coverage you need while keeping your costs down.
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Furthermore, CloudTask’s service requires a third-party chat widget technology, which can cause setup lag time and incur added costs. Our proprietary chat widget can be easily personalized and put on your site in just a few steps — no need to hire a developer. And our onboarding specialists take your essential information and set you up in 1-3 business days. It doesn’t get easier than that!
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For growth-minded business owners who care about price transparency, seamless integrations, and robust customizations that deliver the experience of in-house customer engagement and sales development, Smith.ai is the superior choice for your 24/7 Live Chat partner, over CloudTask.

Disclaimer: After researching this company’s website, contacting them directly, and reviewing third-party sources, we were able to gather the information listed above. Smith.ai is not affiliated with the company presented for comparison purposes on this page. The information provided here serves to compare and contrast Smith.ai products and services with another company (a wholly separate entity) offering products and services that may be similar to those provided by Smith.ai. This information is provided to help potential customers evaluate Smith.ai products and services, and Smith.ai has made the best possible effort to obtain accurate information on the other company mentioned here.

Predictable and affordable pricing

We have prices for small to large organizations and everything in between.

Plans starting at

$140

Per month

Chats per month

View pricing details

Simple per-chat pricing, not per-hour or per-agent

Easy and predictable month-to-month pricing

No charge for spam or unwanted sales chats

No annual contracts or setup fees

Our agents and AI harmoniously work to meet the rigorous demands of your business.

Smith.ai is trusted by 3,000+ businesses

5.0 stars

4.9 stars

5.0 stars

4.7 stars

Generate more leads with chat

Initially, I was skeptical. But in that first week alone, we got 20 new leads, 3 bought products, and I paid for my entire year of service in that one week.