Smith.ai vs. Client Chat Live

Smith.ai’s Live Chat agents will do real work for your business capturing, qualifying, and booking new leads straight from your website. We have years of experience answering calls for professionals, and our agents expertly qualify new leads, screening them for the right fit with your business. Client Chat Live qualifies leads based on geographic and practice areas only, missing pricing conversations and other potential nuances.
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Furthermore, Client Chat Live charges per lead ($9.99 – $19.90), so they’re not incentivized to thoroughly filter out bad leads who are tire-kickers or don’t intend to ever hire you. You will spend time personally screening and following-up with these leads. And Client Chat Live’s service isn’t set up to help non-leads — you wouldn’t want current clients, referral sources, industry people, or bad leads interrupting you with a call because your “web chat” couldn’t help them.
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On your Smith.ai Live Chat plan, you can add Text Answering to capture, qualify, and book even more leads for your business — all via text message. Client Chat Live can answer text messages to your business too (they call this feature Text to Chat), but with high prices, the cost of this service will add up and yield the same lower-value service and lead qualification.
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For growth-minded business owners who care about price transparency, seamless integrations, and robust customizations that deliver the experience of in-house customer engagement and sales development, Smith.ai is the superior choice for your 24/7 Live Chat partner, over Client Chat Live.