Smith.ai vs ChatMarshal: In-Depth Comparison

Smith.ai: The best alternative to ChatMarshal

COSTS

Money-back guarantee

14 days

Price structure

Per chat w/ new leads or current clients

Base pricing

$5-10 per relevant chat

Data usage + cost per chat

Starting price

$0/month

Setup fee

Overage costs

Priced per chat at current plan

Month-to-month

Real-time Spanish translation

Free

FAQ

Free

Necessary site volume

Any

Industries

Any

Recommended site visitors

None

Data usage fee

n/a

Starts at $50/month

Contract

Month-to-month

24/7 live agents

Free

Setup timing

1-3 business days

Concurrent chats

Unlimited

Average setup time

1 business day

Needs existing chat platform

Never

Hours

24/7

CAPABILITIES

Staffed by live agents 24/7

✔

Lead qualification

✔

✘

Current Client Q&A

✔

Custom Q&A

✔

Simple FAQ

✔

New client intake

✔

✘

AI-driven technology

✔
Free

Concurrent sites

Unlimited

Appointment scheduling

✔

Client callbacks

✔

Canned responses & business FAQ

✔

Needs additional technology

✘

Lead generation

✔

Custom branding

✔
Free

✘

CRM integration

✔

✘

Real-time language translation

✔

Bilingual agents & language translation

✔

✘

Accept payments

✔

Proactive engagement

✔

Mobile-optimized

✔

Text Answering

✔

✘

Client portal

✔

Takes appointments

✔

✘

Number of FAQ

Unlimited

Takes payments

✔

Read our reviews

Smith.ai’s Live Chat agents capture and convert quality leads for you. ChatMarshal only offers Q&A.

Live web chat should increase website lead conversion and reduce mundane calls to your business. That’s why, in addition to answering questions about your business, Smith.ai’s professional agents qualify your web visitors as leads, set up consults, and can even take payments. Our chat receptionists answer basic questions clients might call in with and can book quality leads so you don’t have to spend your time on follow-up.
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ChatMarshal also answers frequently asked questions on your behalf, but that’s about it. For anything more complicated, they “escalate” the chat to you. You will then need to follow-up, which causes time-wasting distractions and a lower conversion rate. And since ChatMarshal charges per chat, they are incentivized to escalate any issue they can’t answer quickly and simply.
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For growth-minded business owners who care about price transparency, seamless integrations, and robust customizations that deliver the experience of in-house customer engagement and sales development, Smith.ai is the superior choice for your 24/7 Live Chat partner, over ChatMarshal.

THE BASICS!

Live chat agents on duty 24/7

Real-time lead qualification & intake with CRM integration for complete workflows

Appointment & call-back scheduling with calendar integration

AI technology powers automatic responses, real-time English-Spanish translation, and more.

Payment collection with online billing and invoice links

Instant chat transcripts via email. Contacts and chat conversations logged in your CRM.

Get started risk-free with our 14-day money-back guarantee!

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What our customers are saying

“Great customer care and functionality. I love using Smith.ai. They do such a great job in following instructions on how I'd like my cases handled. I especially love the fact that I get email transcripts of all chats. I have never had incorrect information obtained (contact info) from any potential clients by Smith.ai. They are very detail oriented!”

Justie Nicol

Colorado Lawyer Team

"Smith allows us to converse with website visitors and turn them into potential clients. They've made it easier for us to be there at all times, even when we're not. We've worked with other vendors in the past and have found Smith.ai among the easiest to use. They're very responsive, they communicate well, and serve as our front lines for client communications."

Scott Peterson

D'Orazio Peterson

“Simple way to start a great client experience. There are a lot of Chat options available, but this was a no brainer for us because of our great experience with Smith.ai as a company. Everything they do is focused on simplicity. Stuff just works. They make everything easy and have focused on hiring great people, which is evident by the way they treat us as a customer and the people that they chat with on our behalf.”

Brian Waller

Sequel Law

“Love Smith.ai Chat! There is no way that I could staff a feature like that in house with my small business. Smith.ai makes the chat feature available around the clock. I am a lawyer and this feature is great for clients who are nervous or shy about making that initial phone call, or who are up thinking about the problem that they need help with outside of business hours. The Smith.ai Website Chat also integrates perfectly with my CRM/case management software. It has really been a boost to my business. I have tried other companies. Smith.ai is the best!”