Live web chat should increase website lead conversion and reduce mundane calls to your business. That’s why, in addition to answering questions about your business, Smith.ai’s professional agents qualify your web visitors as leads, set up consults, and can even take payments. Our chat receptionists answer basic questions clients might call in with and can book quality leads so you don’t have to spend your time on follow-up.
ChatMarshal also answers frequently asked questions on your behalf, but that’s about it. For anything more complicated, they “escalate” the chat to you. You will then need to follow-up, which causes time-wasting distractions and a lower conversion rate. And since ChatMarshal charges per chat, they are incentivized to escalate any issue they can’t answer quickly and simply.
For growth-minded business owners who care about price transparency, seamless integrations, and robust customizations that deliver the experience of in-house customer engagement and sales development, Smith.ai is the superior choice for your 24/7 Live Chat partner, over ChatMarshal.