Outsourced live chat services are only worth paying for if they accomplish real work. Smith.ai’s professional live agents have years of experience handling phone calls for small businesses, and take the same personalized approach when chatting with potential clients on your website through our proprietary Live Chat software.
ApexChat charges per lead, so they’re not inclined to filter out bad leads or help existing clients get answers. Smith.ai charges per chat (based on the number of relevant chats), so our agents are 100% focused on delivering top-notch customer service. The last thing you want is a lot of new “leads” who aren’t the right fit for your business, or existing clients calling and interrupting you because your “web chat” didn’t have the answers.
Both Apex Chat and Smith.ai can also answer text messages to your business (Apex calls this feature SMS Text-to-Chat). But you may not want to add this valuable channel with Apex, as high prices can add up to extravagant monthly costs. With affordable pricing and easy setup, Smith.ai’s Text Answering can help you capture even more leads without breaking the bank.
For growth-minded business owners who care about price transparency, seamless integrations, and robust customizations that deliver the experience of in-house customer engagement and sales development, Smith.ai is the superior choice for your 24/7 Live Chat partner, over ApexChat.