In-Depth Comparison

Smith.ai vs. ApexChat

Compare features and see how businesses like yours can better capture leads and serve clients with Smith.ai Web Chat.

Smith.ai Web Chat:
The best alternative to ApexChat

		ApexChat
costs
Money-back guarantee	14 days	Basic demo only
Per chat price	$5-10 per relevant chat	Per qualified lead ($20)
Starting price	$140/month
Setup fee	No	$200
Custom programming done for you	✔
Seats for your staff	No seats needed
Terms of service	Month-to-month
Overage costs	Priced per chat at current plan
capabilities
Staffed by live agents 24/7	✔	✘
Text Answering	✔	✔
New client intake	✔	✘
AI-driven technology	✔ Free	✘
Captures email with every conversation	✔
Captures phone number if desired	✔
Appointment scheduling	✔
Client callbacks	✔
Custom branding	✔ Free	✔
Mobile-optimized	✔	✔
Reporting & analytics	✔
Canned responses & business FAQ	✔	✘
Pre-chat disclaimer	✔
Client portal	✔	✔
View transcript for every chat	✔
White-glove setup	✔
INTEGRATIONS
CRM integration	✔	✔
Zapier integration	✔
Google Analytics integration	✔
Open API	✔
AI-DRIVEN TECHNOLOGY
Uses conversational AI	✔
No code builder	✔
Train chat with your data	✔
Automated lead qualification	✔
Understands user intent	✔
Smart Q&A database	✔

Outsourced Chat vs. Live Chat Software

	Smith.ai's Outsourced Chat	Live chat software

Answers messages w/o extra staff	Yes	No, your team has to do the work
Quick one-time setup	Yes	No, do it youself
Responds immediately 24/7	Yes	Depends on your staffing
Automates lead qualification & intake	Yes	Sometimes
Can handle multiple chats with ease	Yes	Depends on your staffing
Screens spam & sales	Yes	No

Outsourced Chat vs. Chatbot Software

	Smith.ai's Outsourced Chat	Chatbot Software

Staffed by live agents	Yes	No
Can provide empathy or emotional intelligence	Yes	No
Can handle complex issues right away	Yes	No
Responds immediately 24/7	Yes	Yes
Can provide a personalized experience	Yes	Yes, with extensive programming
Quick one-time setup	Yes	Depends on goals and software

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Smith.ai’s Live Chat agents capture, qualify, and schedule new leads. ApexChat leaves all the follow-up to you.

Outsourced live chat services are only worth paying for if they accomplish real work. Smith.ai’s professional live agents have years of experience handling phone calls for small businesses, and take the same personalized approach when chatting with potential clients on your website through our proprietary Live Chat software.
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ApexChat charges per lead, so they’re not inclined to filter out bad leads or help existing clients get answers. Smith.ai charges per chat (based on the number of relevant chats), so our agents are 100% focused on delivering top-notch customer service. The last thing you want is a lot of new “leads” who aren’t the right fit for your business, or existing clients calling and interrupting you because your “web chat” didn’t have the answers.

Both Apex Chat and Smith.ai can also answer text messages to your business (Apex calls this feature SMS Text-to-Chat). But you may not want to add this valuable channel with Apex, as high prices can add up to extravagant monthly costs. With affordable pricing and easy setup, Smith.ai’s Text Answering can help you capture even more leads without breaking the bank.
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For growth-minded business owners who care about price transparency, seamless integrations, and robust customizations that deliver the experience of in-house customer engagement and sales development, Smith.ai is the superior choice for your 24/7 Live Chat partner, over ApexChat.

Disclaimer: After researching this company’s website, contacting them directly, and reviewing third-party sources, we were able to gather the information listed above. Smith.ai is not affiliated with the company presented for comparison purposes on this page. The information provided here serves to compare and contrast Smith.ai products and services with another company (a wholly separate entity) offering products and services that may be similar to those provided by Smith.ai. This information is provided to help potential customers evaluate Smith.ai products and services, and Smith.ai has made the best possible effort to obtain accurate information on the other company mentioned here.

Predictable and affordable pricing

We have prices for small to large organizations and everything in between.

Plans starting at

$140

Per month

Chats per month

View pricing details

Simple per-chat pricing, not per-hour or per-agent

Easy and predictable month-to-month pricing

No charge for spam or unwanted sales chats

No annual contracts or setup fees

Our agents and AI harmoniously work to meet the rigorous demands of your business.

Trusted by 3,000+ businesses

5.0 stars

4.9 stars

5.0 stars

4.6 stars

Generate more leads with chat

Initially, I was skeptical. But in that first week alone, we got 20 new leads, 3 bought products, and I paid for my entire year of service in that one week.