Smith.ai Virtual Receptionists vs. Suite 1000:
In-Depth Comparison

Compare features and see how businesses like yours can better capture leads and serve clients with Smith.ai Live Chat.

Smith.ai: The best alternative to Suite 1000

Costs
Free trial
14 days
NO
Pricing
Per call
Per minute
Cost
$5–$7/call
$4/min
Starting Cost
$140/month
$200/month
Setup Fee
NO
Info unavailable
Spam & sales calls
Free
$4 per minute
Post-call wrap-up
Included
$4 per minute
Capabilities
Lead qualifi-cation
Calls answered 24/7
Lead qualifi-cation
North America-based receptionists
Lead qualification
Lead qualifi-cation
New lead intake
Appointment scheduling
Lead qualifi-cation
Payment collection
Call screening, routing & prioritization
Zip code lookup
Operator service
Warm transfer
Call transfers via SMS & Slack
Instant call summaries by email & SMS
Daily call summaries
Email, SMS, Slack
Receptionists make calls for you
Same per-call pricing. Comes from your #.
Spanish-speaking receptionists
Integrated technology
Lead qualifi-cation
Call tracking dashboard
CSV upload for whitelist/blocked numbers
Lead qualifi-cation
CRM, intake & marketing software
Calendaring software
Lead qualifi-cation
Invoices and payments
Zapier
Lead qualifi-cation
SMS & Slack
Read our reviews

Smith.ai’s AI-platform enables our receptionists to screen & intake new leads, schedule appointments, and log call notes at affordable per-call prices. You’ll pay more than you should with Suite 1000's old-fashioned service.

Any way you calculate it, Smith.ai’s prices are lower than Suite 1000. That’s because we use technology to increase efficiency, and we pass the savings on to our clients. Our proprietary technology filters spam, sales calls, and wrong numbers and automates repetitive processes. That way our receptionists can 100% focus on professional and friendly service, and our prices maintain an affordable flat rate. Suite 1000 charges $4 per minute, and since they charge for sales and spam calls, your monthly bill could vary greatly and be exorbitantly expensive. And they don’t have a free trial, so you’ll pay these high prices from the very beginning.

Price notwithstanding, your outsourced receptionist service needs to integrate with your business process in order to be truly useful. That’s why Smith.ai’s receptionists not only qualify new leads but they also book appointments and log everything in your platform — using technology across the board including online calendars, CRMs, Slack, Zapier, and payment software (and your first CRM integration is free). Plus, they’re backed by technology that helps them look up your caller’s history and zip code. Suite 1000 can also make appointments and qualify leads, but they simply can’t integrate with your systems, which means you’ll spend a lot more time following up via email and getting caught up on calls.

For high tech solutions, much lower prices, a free trial, free handling of spam, sales, and wrong numbers, marketing, intake, CRM, payment, and calendar integrations, and AI-assisted professional and friendly receptionists, businesses prefer Smith.ai to Suite 1000.

THE BASICS!

  • Live receptionists on duty 24/7. Forward all incoming calls or overflow phone calls only.
  • Lead qualification & client intake with CRM integration for complete workflows
  • Payment collection, with integration to your credit card processing software
  • Appointment setting & call-back scheduling, with calendar software integration
  • Outbound calls: web-form follow-ups, work status updates & appointment reminders
  • Spam & sales call blocking, call screening & prioritization, plus VIP pass-throughs
Text answering
We capture leads & help clients who text you — with live agents & AI

Start your 14-day/20-call FREE TRIAL!

“I rely on Smith.ai to handle all of my firm's calls. Their intake process integrates with my practice management software, which saves me time. Plus, their professionalism means I pay a fraction of the cost of an in-house receptionist without sacrificing quality. I recommend Smith.ai to every attorney I see.”

Regina Edwards
Edwards Family Law

“Having someone professionally answer our phones is essential to operating a business. We engaged with Smith about 3 months ago and have been extremely pleased with the service they are providing us. They are very flexible and their integration with technology has functionally made a huge difference for us. I receive a SMS message and an email within seconds of a call with all pertinent information regarding the call. They ensure critical calls make it through to me and sales calls are screened. This makes my day much more productive and we get a professional service answering the phones.”

"Smith.ai has been a major hack into improving my business flow. Playing phone tag with potential clients and constantly getting interrupted with sales calls was so tiresome. Smith.ai has completely alleviated this problem. They screen all calls that come into my main office number so only critical calls get through to me, and they schedule appointments with potential clients after having carefully screened them through my intake process. I now save so much time and only have quality appointments booked. Less stress, more appointments. It's a total win!"

“Having real, live people answering the phone has made a huge difference in the volume of my practice, and I'm all about Smith.ai's technology-driven approach. I can focus on my clients without interruptions from sales calls and spammers, yet I remain in the loop when I'm in court or a meeting thanks to their text summaries. I love that Smith.ai manages my web chats now, too! They're one of the key reasons I was able to grow from a solopreneur to an 8 person team!

Justie Nicol
Nicol Law Offices

“Smith.ai has been integral to my business at CMIT Solutions of Morristown. Their service was extremely easy to set up and they have been extremely professional with their customer care. Having a live-answer service handle all my incoming calls gives my business a level of professionalism that it was missing and allows me to easily prioritize all of my call-backs. I highly recommend Smith.ai to any business looking for a live-answer service.”

"As small business owners, it is very important to have a professional image with a quick response to our phone calls. We are at ease knowing that our clients are being greeted with a professional, friendly and upbeat voice when they call our office. The message taking is very clear, concise and effective, and allows our contact with our clients to be frictionless, effective and progressive. The service quality and superior communication skills of the Smith.ai team makes them a true extension of our office."

Get started today with a FREE 14-day/20-call trial

Live receptionists available 24/7

Starter
$140
Per Month
20
Receptionist Calls
1
Transfer Destination
$7/Call after 20
Basic
$300
Per Month
50
Receptionist Calls
2
Transfer Destinations
$6/Call after 50
Pro
$600
Per Month
120
Receptionist
Calls
5
Transfer Destinations
$5/Call after 120
Custom pricing is available. Just let us know what you need!
Questions? Let's talk.

We integrate with your software

Contacts and call notes are logged in your systems, including CRM, intake, calendaring, and billing software

Small businesses trust Smith.ai for superior receptionist services

Smith.ai is not affiliated with the company presented for comparison purposes on this page. The information provided here serves to compare and contrast Smith.ai products and services with another company (a wholly separate entity) offering products and services that may be similar to those provided by Smith.ai. This information is provided to help potential customers evaluate Smith.ai products and services, and Smith.ai has made the best possible effort to obtain accurate information on the other company mentioned here.