A virtual receptionist should do more for your business than simply answer the phone and take a message. That’s why Smith.ai receptionists work like in-house receptionists, screening leads, booking appointments on your calendar, taking payments for consultations, setting up conference calls, and much much more. Plus, backed by our proprietary technology that allows them to access caller history and search zip codes, our receptionists can personalize each call and focus on excellent customer service, 24/7.
Conversational is a far more bare-bones service: They’ll transfer calls and take messages, but you’ll end up spending time following up with all your callers. Rather than taking work off your plate, you’re just delaying it. Furthermore, if a new lead calls and Conversational’s receptionists just take a message, they are likely to move on to the next business. Smith.ai can qualify leads, book them, and even do new client intake.
At a glance, Conversational’s prices may seem lower, but it’s difficult to predict the true price with per-minute pricing. And since they’ll charge at least a minute for spam, sales calls, and wrong numbers, the cost of calls you don’t even want can add up. With Smith.ai, you aren’t charged for the calls you don’t want, and you might even find that you save overall, since you won’t be following up on calls and have time for more profitable/billable work.
For qualified and booked leads, technology-assisted professional receptionists, less follow-up, and free handling of sales calls, spam, and wrong numbers, businesses prefer Smith.ai to Conversational.
“I rely on Smith.ai to handle all of my firm's calls. Their intake process integrates with my practice management software, which saves me time. Plus, their professionalism means I pay a fraction of the cost of an in-house receptionist without sacrificing quality. I recommend Smith.ai to every attorney I see.”
“Having someone professionally answer our phones is essential to operating a business. We engaged with Smith about 3 months ago and have been extremely pleased with the service they are providing us. They are very flexible and their integration with technology has functionally made a huge difference for us. I receive a SMS message and an email within seconds of a call with all pertinent information regarding the call. They ensure critical calls make it through to me and sales calls are screened. This makes my day much more productive and we get a professional service answering the phones.”
"Smith.ai has been a major hack into improving my business flow. Playing phone tag with potential clients and constantly getting interrupted with sales calls was so tiresome. Smith.ai has completely alleviated this problem. They screen all calls that come into my main office number so only critical calls get through to me, and they schedule appointments with potential clients after having carefully screened them through my intake process. I now save so much time and only have quality appointments booked. Less stress, more appointments. It's a total win!"
“Having real, live people answering the phone has made a huge difference in the volume of my practice, and I'm all about Smith.ai's technology-driven approach. I can focus on my clients without interruptions from sales calls and spammers, yet I remain in the loop when I'm in court or a meeting thanks to their text summaries. I love that Smith.ai manages my web chats now, too! They're one of the key reasons I was able to grow from a solopreneur to an 8 person team!”
“Smith.ai has been integral to my business at CMIT Solutions of Morristown. Their service was extremely easy to set up and they have been extremely professional with their customer care. Having a live-answer service handle all my incoming calls gives my business a level of professionalism that it was missing and allows me to easily prioritize all of my call-backs. I highly recommend Smith.ai to any business looking for a live-answer service.”
"As small business owners, it is very important to have a professional image with a quick response to our phone calls. We are at ease knowing that our clients are being greeted with a professional, friendly and upbeat voice when they call our office. The message taking is very clear, concise and effective, and allows our contact with our clients to be frictionless, effective and progressive. The service quality and superior communication skills of the Smith.ai team makes them a true extension of our office."