Smith.ai vs. Conversational

A virtual receptionist should do more for your business than simply answer the phone and take a message. That’s why Smith.ai receptionists go above and beyond: screening leads, booking appointments on your calendar, taking payments for consultations, setting up conference calls, making outbound calls, and much more. Plus, backed by our proprietary AI technology that allows them to access caller history and search zip codes, our receptionists can personalize each call and focus on excellent customer service, 24/7. We even provide convenient call recording and transcription, something Conversational can’t do.

Conversational is a far more bare-bones service. They’ll transfer calls and take messages, but you’ll end up spending time following up with all your callers. Rather than taking work off your plate, you’re just delaying it. Furthermore, if a new lead calls and Conversational’s receptionists just take a message, they are likely to move on to the next business. Smith.ai can qualify leads, book them, and even do new client intake.

At a glance, Conversational’s prices may seem lower, but it’s difficult to predict the true price with per minute pricing. And since they’ll charge at least a minute for spam, sales calls, and wrong numbers, the cost of calls you don’t even want can add up. With Smith.ai, you aren’t charged for the calls you don’t want, and you’ll probably find that you save overall, since you won’t be following up on calls and have time for more profitable/billable work.

For growth-minded business owners who care about price transparency, seamless integrations, and robust customizations that deliver the experience of in-house customer engagement and sales development, Smith.ai is the superior choice for your 24/7 Virtual Receptionists partner, over Conversational.