Back Office Betties is a simple receptionist service. They answer your business’s calls, field FAQ, transfer calls, and book appointments — for law firms only. Smith.ai’s receptionists, on the other hand, take significant work off your plate. We can qualify and book new leads on your calendar, take payments for consults, fill out intake forms, set up conferences, look up your caller’s zip code and call history, and much more — for any business. Your outsourced receptionists will feel far more like an in-house receptionist with Smith.ai. (And we're 24/7, too.)
Setup is also simpler with Smith.ai. Back Office Betties trains their staff to know your business, but Smith.ai’s proprietary technology feeds your custom instructions to our receptionists instantly, so we can set up your account in a day or two, without compromising quality. Our receptionists are given your business info when they need it, and are trained instead to offer professional service to every caller.
Another benefit of Smith.ai’s technology? Lower costs. We filter and screen your spam, sales calls, and wrong numbers and never charge for any of them. And with our flat per-call pricing, your monthly fees are likely to be predictable and affordable. Back Office Betties starts with fairly high per-minute pricing, which means one long call can turn into one long bill. Plus, since they don’t filter spam or sales calls, you’ll likely pay for a number of calls you never wanted.
For outsourced receptionists that work with any industry, lower monthly prices, longer answering hours, more CRM integrations, free handling of spam, sales, and wrong numbers, and technology-assisted professional receptionists, businesses prefer Smith.ai to Back Office Betties.
“I rely on Smith.ai to handle all of my firm's calls. Their intake process integrates with my practice management software, which saves me time. Plus, their professionalism means I pay a fraction of the cost of an in-house receptionist without sacrificing quality. I recommend Smith.ai to every attorney I see.”
“Having someone professionally answer our phones is essential to operating a business. We engaged with Smith about 3 months ago and have been extremely pleased with the service they are providing us. They are very flexible and their integration with technology has functionally made a huge difference for us. I receive a SMS message and an email within seconds of a call with all pertinent information regarding the call. They ensure critical calls make it through to me and sales calls are screened. This makes my day much more productive and we get a professional service answering the phones.”
"Smith.ai has been a major hack into improving my business flow. Playing phone tag with potential clients and constantly getting interrupted with sales calls was so tiresome. Smith.ai has completely alleviated this problem. They screen all calls that come into my main office number so only critical calls get through to me, and they schedule appointments with potential clients after having carefully screened them through my intake process. I now save so much time and only have quality appointments booked. Less stress, more appointments. It's a total win!"
“Having real, live people answering the phone has made a huge difference in the volume of my practice, and I'm all about Smith.ai's technology-driven approach. I can focus on my clients without interruptions from sales calls and spammers, yet I remain in the loop when I'm in court or a meeting thanks to their text summaries. I love that Smith.ai manages my web chats now, too! They're one of the key reasons I was able to grow from a solopreneur to an 8 person team!”
“Smith.ai has been integral to my business at CMIT Solutions of Morristown. Their service was extremely easy to set up and they have been extremely professional with their customer care. Having a live-answer service handle all my incoming calls gives my business a level of professionalism that it was missing and allows me to easily prioritize all of my call-backs. I highly recommend Smith.ai to any business looking for a live-answer service.”
"As small business owners, it is very important to have a professional image with a quick response to our phone calls. We are at ease knowing that our clients are being greeted with a professional, friendly and upbeat voice when they call our office. The message taking is very clear, concise and effective, and allows our contact with our clients to be frictionless, effective and progressive. The service quality and superior communication skills of the Smith.ai team makes them a true extension of our office."