Your outsourced live chat service should be an extension of your office: Smith.ai’s live agents capture, qualify, and book new leads for you and are obsessed with excellent customer service. So at the end of the day, you have happy customers and new leads qualified and booked on your calendar.
LegalChat collects information from web visitors, but they leave all the follow-up to you: You could spend hours a week sending emails back-and-forth, booking consultations, further screening leads, and doing new client intake. Furthermore, while waiting for your email or call, your “strong lead” could already have moved on to another company.
LegalChat doesn't post their pricing on their website: A lack of transparent pricing usually means high pricing. But you'll pay to try their service anyway since they don't offer a free trial. With predictable per-chat pricing, a free trial, no setup fees, and free handling of spam, sales, and wrong chats, you can really calculate the ROI you're getting with Smith.ai Live Chat.
For transparently affordable pricing, high-quality leads, more satisfied clients, booked consultations, and AI solutions, businesses prefer Smith.ai Live Chat over LegalChat.
“Great customer care and functionality. I love using Smith.ai. They do such a great job in following instructions on how I'd like my cases handled. I especially love the fact that I get email transcripts of all chats. I have never had incorrect information obtained (contact info) from any potential clients by Smith.ai. They are very detail oriented!”
"Smith allows us to converse with website visitors and turn them into potential clients. They've made it easier for us to be there at all times, even when we're not. We've worked with other vendors in the past and have found Smith.ai among the easiest to use. They're very responsive, they communicate well, and serve as our front lines for client communications."
“Simple way to start a great client experience. There are a lot of Chat options available, but this was a no brainer for us because of our great experience with Smith.ai as a company. Everything they do is focused on simplicity. Stuff just works. They make everything easy and have focused on hiring great people, which is evident by the way they treat us as a customer and the people that they chat with on our behalf.”
“Love Smith.ai Chat! There is no way that I could staff a feature like that in house with my small business. Smith.ai makes the chat feature available around the clock. I am a lawyer and this feature is great for clients who are nervous or shy about making that initial phone call, or who are up thinking about the problem that they need help with outside of business hours. The Smith.ai Website Chat also integrates perfectly with my CRM/case management software. It has really been a boost to my business. I have tried other companies. Smith.ai is the best!”