Smith.ai Live Chat vs. LeadChat

Compare features and see how businesses like yours can better capture leads and serve clients with Smith.ai Live Chat.

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Smith.ai: The best alternative to LeadChat

Costs
Free trial
14 days
No
Base pricing
Per chat
Per hour
Setup fee
No
Unknown
Capabilities
Staffed by live agents 24/7
Text Answering
Facebook messages
Lead qualifi-cation
Lead qualification
AI-driven technology
Free
Canned responses & business FAQ
Appointment scheduling
CRM integration
Bilingual agents & language translation
Custom branding
Mobile-optimized
Read our reviews

Smith.ai’s Live Chat captures leads on multiple platforms with transparent pricing. LeadChat offers web chat only.

Outsourced live chat should be accessible to all your potential clients. That's why Smith.ai live chat captures and qualifies leads on web chat, Facebook Messenger, and even over text message. Our professional live agents are backed by sophisticated technology that automates qualification, business Q&A, Spanish-English translation, and native CRM integrations. So our professional agents are able to focus 100% on driving conversions, including scheduling consultations with qualified leads on the calendar you currently use, leaving you with very little follow-up work.

How much does all of that cost? Free for 14 days or 20 chats (whichever comes first). We want you to try out the service! After your free trial, pricing starts at $140/month for 20 chats — which comes out to $7 per relevant chat (spam and sales chats are filtered for free). No setup fees, no cancellation fees, and no tricks.

LeadChat's website and process lack transparency. They don't have a free trial or any published pricing, so you have to get on the phone with them to sign up. Click their "See Pricing" button, and you will be asked questions about your own website volume, plus your email, phone, and website URL — all required for them to send you a pricing email. Which leads us to wonder, why does pricing come in an email if it's the same for everyone?

What else is vague on the website? Setup costs and timeframes, whether they offer long-term or month-to-month contracts, and how they intend to capture more leads for you. Without a free trial, you have to open the checkbook to try the service. Do you want to negotiate the cost of a service you haven't even tried?

A couple of things we do know: LeadChat doesn't use AI tech (information searches are manual), they don't answer Facebook messages or texts, and their platform can't translate languages automatically. We've found all of these features essential in capturing more leads and being available 24/7 for current clients — which builds brand trust.

For no hidden fees, transparent and predictable pricing, AI technology-backed live agents, Facebook messages and text answering, Spanish-English translation services, and increased brand trust, many businesses choose Smith.ai Live Chat.

THE BASICS!

  • Live chat agents on duty 24/7
  • Appointment & call-back scheduling with calendar integration
  • Payment collection with billing software integration
  • Real-time lead qualification & intake with CRM integration for complete workflows
  • AI technology powers automatic responses, real-time English-Spanish translation, and more.
  • Instant chat transcripts via email. Contacts and chat conversations logged in your CRM.
Text answering
We capture leads & help clients who text you — with live agents & AI

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“Great customer care and functionality. I love using Smith.ai. They do such a great job in following instructions on how I'd like my cases handled. I especially love the fact that I get email transcripts of all chats. I have never had incorrect information obtained (contact info) from any potential clients by Smith.ai. They are very detail oriented!”

Justie Nicol
Nicol Law Offices

"Smith allows us to converse with website visitors and turn them into potential clients. They've made it easier for us to be there at all times, even when we're not. We've worked with other vendors in the past and have found Smith.ai among the easiest to use. They're very responsive, they communicate well, and serve as our front lines for client communications."

Scott Peterson
D'Orazio Peterson

“Simple way to start a great client experience. There are a lot of Chat options available, but this was a no brainer for us because of our great experience with Smith.ai as a company. Everything they do is focused on simplicity. Stuff just works. They make everything easy and have focused on hiring great people, which is evident by the way they treat us as a customer and the people that they chat with on our behalf.”

Brian Waller
Sequel Law

“Love Smith.ai Chat! There is no way that I could staff a feature like that in house with my small business. Smith.ai makes the chat feature available around the clock. I am a lawyer and this feature is great for clients who are nervous or shy about making that initial phone call, or who are up thinking about the problem that they need help with outside of business hours. The Smith.ai Website Chat also integrates perfectly with my CRM/case management software. It has really been a boost to my business. I have tried other companies. Smith.ai is the best!”

Nicole G.
Gorovsky Law

live chat STAFFED 24/7

Starter

$140
Per Month
20
Live Chats
$7/Chat after 20

Basic

$300
Per Month
50
Live Chats
$6/Chat after 50

Pro

$600
Per Month
120
Live Chats
$5/Chat after 120
CUSTOM PRICING IS AVAILABLE. JUST LET US KNOW WHAT YOU NEED!

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Questions? Let's talk.

We integrate with your software

Contacts and chat transcripts are instantly logged in your systems

Small businesses trust Smith.ai for fast & friendly live chat

Smith.ai is not affiliated with the company presented for comparison purposes on this page. The information provided here serves to compare and contrast Smith.ai products and services with another company (a wholly separate entity) offering products and services that may be similar to those provided by Smith.ai. This information is provided to help potential customers evaluate Smith.ai products and services, and Smith.ai has made the best possible effort to obtain accurate information on the other company mentioned here.