Often, outsourced live chat services are sold as comprehensive solutions that take a couple of months to set up and are best for websites with high-volume traffic. This is true in the case of Equinox, who explicitly mention that their services work best on SaaS sites with 5,000+ visitors each month. If you fit this bill, you will need to discuss pricing with their salesperson to understand the full cost of their live chat service.
Smith.ai offers a very low starting monthly price at just $140, no setup costs, a free trial, and month-to-month contracts that you can start today. Our transparent costs and agile processes allow smaller businesses to get live chat on their site in 1-3 days without breaking the bank. And, just as easily, we can set up and serve businesses with high website traffic too!
Equinox offers sales, support, and lead qualification, but small businesses without a sales department to follow-up on qualified leads will find themselves with more work in the long run. Smith.ai’s live chat agents qualify and book appointments on your calendar, and offer new client intake as well. So at the end of the day, you have a booked consultation, not a list of “potential leads” with email addresses.
For quick and easy setup, transparent and low pricing, more qualified leads, boosted marketing results, and scheduled appointments, businesses prefer Smith.ai Live Chat over Equinox.
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“Great customer care and functionality. I love using Smith.ai. They do such a great job in following instructions on how I'd like my cases handled. I especially love the fact that I get email transcripts of all chats. I have never had incorrect information obtained (contact info) from any potential clients by Smith.ai. They are very detail oriented!”
"Smith allows us to converse with website visitors and turn them into potential clients. They've made it easier for us to be there at all times, even when we're not. We've worked with other vendors in the past and have found Smith.ai among the easiest to use. They're very responsive, they communicate well, and serve as our front lines for client communications."
“Simple way to start a great client experience. There are a lot of Chat options available, but this was a no brainer for us because of our great experience with Smith.ai as a company. Everything they do is focused on simplicity. Stuff just works. They make everything easy and have focused on hiring great people, which is evident by the way they treat us as a customer and the people that they chat with on our behalf.”
“Love Smith.ai Chat! There is no way that I could staff a feature like that in house with my small business. Smith.ai makes the chat feature available around the clock. I am a lawyer and this feature is great for clients who are nervous or shy about making that initial phone call, or who are up thinking about the problem that they need help with outside of business hours. The Smith.ai Website Chat also integrates perfectly with my CRM/case management software. It has really been a boost to my business. I have tried other companies. Smith.ai is the best!”
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