Smith.ai Live Chat vs. Client Chat Live

Compare features and see how businesses like yours can better capture leads and serve clients with Smith.ai Live Chat.

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Smith.ai: The best alternative to Client Chat Live

Costs
Free trial
14 days
No
Base pricing
Per chat
Per lead
($9.99-19.90)
Setup fee
No
$199
Starting price
$140/month
$398/month
Contract
Month-to-month
Month-to-month
Capabilities
Lead qualifi-cation
Lead qualification
New client intake
Appointment scheduling
AI-driven technology
Free
Canned responses & business FAQ
CRM integration
Staffed by live agents 24/7
Bilingual agents
Real-time Spanish translation
Text Answering
Read our reviews

Smith.ai’s Live Chat agents better qualify and book new leads. Client Chat Live leaves you with generic leads and tons of follow-up work.

Smith.ai’s Live Chat agents will do real work for your business capturing, qualifying, and booking new leads straight from your website. We have years of experience answering calls for professionals, and our agents expertly qualify new leads, screening them for the right fit with your business. Client Chat Live qualifies leads based on geographic and practice areas only, missing pricing conversations and other potential nuances.

Furthermore, Client Chat Live charges per lead ($9.99 – $19.90), so they’re not incentivized to thoroughly filter out bad leads who are tire-kickers or don’t intend to ever hire you. You will spend time personally screening and following-up with these leads. And Client Chat Live’s service isn’t set up to help non-leads — you wouldn’t want current clients, referral sources, industry people, or bad leads interrupting you with a call because your “web chat” couldn’t help them.

On your Smith.ai Live Chat plan, you can add Text Answering to capture, qualify, and book even more leads for your business — all via text message. Client Chat Live can answer text messages to your business too (they call this feature Text to Chat), but with high prices, the cost of this service will add up and yield the same lower-value service and lead qualification.

For more qualified leads, booked appointments, satisfied clients, affordable and transparent pricing, and AI solutions, businesses prefer Smith.ai Live Chat over Client Chat Live.

THE BASICS!

  • Live chat agents on duty 24/7
  • Appointment & call-back scheduling with calendar integration
  • Payment collection with billing software integration
  • Lead qualification & intake with CRM integration for complete workflows
  • AI technology powers automatic responses, real-time English-Spanish translation, and more
  • Instant chat transcripts via email. Contacts and conversations logged in your CRM.
Text answering
We capture leads & help clients who text you — with live agents & AI

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“Great customer care and functionality. I love using Smith.ai. They do such a great job in following instructions on how I'd like my cases handled. I especially love the fact that I get email transcripts of all chats. I have never had incorrect information obtained (contact info) from any potential clients by Smith.ai. They are very detail oriented!”

Justie Nicol
Nicol Law Offices

"Smith allows us to converse with website visitors and turn them into potential clients. They've made it easier for us to be there at all times, even when we're not. We've worked with other vendors in the past and have found Smith.ai among the easiest to use. They're very responsive, they communicate well, and serve as our front lines for client communications."

Scott Peterson
D'Orazio Peterson

“Simple way to start a great client experience. There are a lot of Chat options available, but this was a no brainer for us because of our great experience with Smith.ai as a company. Everything they do is focused on simplicity. Stuff just works. They make everything easy and have focused on hiring great people, which is evident by the way they treat us as a customer and the people that they chat with on our behalf.”

Brian Waller
Sequel Law

“Love Smith.ai Chat! There is no way that I could staff a feature like that in house with my small business. Smith.ai makes the chat feature available around the clock. I am a lawyer and this feature is great for clients who are nervous or shy about making that initial phone call, or who are up thinking about the problem that they need help with outside of business hours. The Smith.ai Website Chat also integrates perfectly with my CRM/case management software. It has really been a boost to my business. I have tried other companies. Smith.ai is the best!”

Nicole G.
Gorovsky Law

live chat STAFFED 24/7

Starter

$140
Per Month
20
Live Chats
$7/Chat after 20

Basic

$300
Per Month
50
Live Chats
$6/Chat after 50

Pro

$600
Per Month
120
Live Chats
$5/Chat after 120
CUSTOM PRICING IS AVAILABLE. JUST LET US KNOW WHAT YOU NEED!

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Questions? Let's talk.

We integrate with your software

Contacts and chat transcripts are instantly logged in your systems

Small businesses trust Smith.ai for fast & friendly live chat

Smith.ai is not affiliated with the company presented for comparison purposes on this page. The information provided here serves to compare and contrast Smith.ai products and services with another company (a wholly separate entity) offering products and services that may be similar to those provided by Smith.ai. This information is provided to help potential customers evaluate Smith.ai products and services, and Smith.ai has made the best possible effort to obtain accurate information on the other company mentioned here.