Smith.ai’s Live Chat agents will do real work for your business capturing, qualifying, and booking new leads straight from your website. We have years of experience answering calls for professionals, and our agents expertly qualify new leads, screening them for the right fit with your business. Client Chat Live qualifies leads based on geographic and practice areas only, missing pricing conversations and other potential nuances.
Furthermore, Client Chat Live charges per lead ($9.99 – $19.90), so they’re not incentivized to thoroughly filter out bad leads who are tire-kickers or don’t intend to ever hire you. You will spend time personally screening and following-up with these leads. And Client Chat Live’s service isn’t set up to help non-leads — you wouldn’t want current clients, referral sources, industry people, or bad leads interrupting you with a call because your “web chat” couldn’t help them.
On your Smith.ai Live Chat plan, you can add Text Answering to capture, qualify, and book even more leads for your business — all via text message. Client Chat Live can answer text messages to your business too (they call this feature Text to Chat), but with high prices, the cost of this service will add up and yield the same lower-value service and lead qualification.
For more qualified leads, booked appointments, satisfied clients, affordable and transparent pricing, and AI solutions, businesses prefer Smith.ai Live Chat over Client Chat Live.
“Great customer care and functionality. I love using Smith.ai. They do such a great job in following instructions on how I'd like my cases handled. I especially love the fact that I get email transcripts of all chats. I have never had incorrect information obtained (contact info) from any potential clients by Smith.ai. They are very detail oriented!”
"Smith allows us to converse with website visitors and turn them into potential clients. They've made it easier for us to be there at all times, even when we're not. We've worked with other vendors in the past and have found Smith.ai among the easiest to use. They're very responsive, they communicate well, and serve as our front lines for client communications."
“Simple way to start a great client experience. There are a lot of Chat options available, but this was a no brainer for us because of our great experience with Smith.ai as a company. Everything they do is focused on simplicity. Stuff just works. They make everything easy and have focused on hiring great people, which is evident by the way they treat us as a customer and the people that they chat with on our behalf.”
“Love Smith.ai Chat! There is no way that I could staff a feature like that in house with my small business. Smith.ai makes the chat feature available around the clock. I am a lawyer and this feature is great for clients who are nervous or shy about making that initial phone call, or who are up thinking about the problem that they need help with outside of business hours. The Smith.ai Website Chat also integrates perfectly with my CRM/case management software. It has really been a boost to my business. I have tried other companies. Smith.ai is the best!”