Live staffed web chat should take real work off your hands, not postpone it to the future. Smith.ai has years of experience handling phone calls, and we take the same personalized approach with our live chat service. With a commitment to customer service, our chat agents handle questions from your web visitors and capture, qualify, and book consultations with new leads.
Chat Metrics captures leads for you, but they leave you at the end of the day with a list to follow-up on. And since they charge per lead ($20), they have no incentive to really filter for the best leads. So you’ll end up re-screening the list of “quality leads” yourself. Furthermore, since Chat Metrics is focused entirely on collecting lead, they might leave your current clients high and dry on essential customer service questions.
For better quality leads, predictable and affordable prices, no setup fees, better customer service, and fewer phone interruptions, businesses prefer Smith.ai Live Chat over Chat Metrics.
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“Great customer care and functionality. I love using Smith.ai. They do such a great job in following instructions on how I'd like my cases handled. I especially love the fact that I get email transcripts of all chats. I have never had incorrect information obtained (contact info) from any potential clients by Smith.ai. They are very detail oriented!”
"Smith allows us to converse with website visitors and turn them into potential clients. They've made it easier for us to be there at all times, even when we're not. We've worked with other vendors in the past and have found Smith.ai among the easiest to use. They're very responsive, they communicate well, and serve as our front lines for client communications."
“Simple way to start a great client experience. There are a lot of Chat options available, but this was a no brainer for us because of our great experience with Smith.ai as a company. Everything they do is focused on simplicity. Stuff just works. They make everything easy and have focused on hiring great people, which is evident by the way they treat us as a customer and the people that they chat with on our behalf.”
“Love Smith.ai Chat! There is no way that I could staff a feature like that in house with my small business. Smith.ai makes the chat feature available around the clock. I am a lawyer and this feature is great for clients who are nervous or shy about making that initial phone call, or who are up thinking about the problem that they need help with outside of business hours. The Smith.ai Website Chat also integrates perfectly with my CRM/case management software. It has really been a boost to my business. I have tried other companies. Smith.ai is the best!”
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