Live Chat vs. Chat Metrics

Compare features and see how businesses like yours can better capture leads and serve clients with Live Chat.

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Base pricing
Per chat
Per lead
(starts at $20-$25)
Overage cost
Per chat
Pushed to next pricing level
Setup fee
Staffed by live agents 24/7
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Lead qualifi-cation
Lead qualification
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New client intake
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Appointment scheduling
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AI-driven technology
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Canned responses & business FAQ
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Real-time Spanish translation
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Bilingual agents
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CRM integration
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Text Answering
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Read our reviews
Clutch LogoCapterra Logo’s Live Chat agents qualify and book new leads for you. Chat Metrics leaves the follow-up to you.

Live staffed web chat should take real work off your hands, not postpone it to the future. has years of experience handling phone calls, and we take the same personalized approach with our live chat service. With a commitment to customer service, our chat agents handle questions from your web visitors and capture, qualify, and book consultations with new leads.

Chat Metrics captures leads for you, but they leave you at the end of the day with a list to follow-up on. And since they charge per lead ($20), they have no incentive to really filter for the best leads. So you’ll end up re-screening the list of “quality leads” yourself. Furthermore, since Chat Metrics is focused entirely on collecting lead, they might leave your current clients high and dry on essential customer service questions.

For better quality leads, predictable and affordable prices, no setup fees, better customer service, and fewer phone interruptions, businesses prefer Live Chat over Chat Metrics.

Small businesses trust for fast & friendly live chat


Live chat agents on duty 24/7
Real-time lead qualification & intake with CRM integration for complete workflows
Appointment & call-back scheduling with calendar integration
AI technology powers automatic responses, real-time English-Spanish translation, and more.
Payment collection with billing software integration
Instant chat transcripts via email. Contacts and chat conversations logged in your CRM.

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“Great customer care and functionality. I love using They do such a great job in following instructions on how I'd like my cases handled. I especially love the fact that I get email transcripts of all chats. I have never had incorrect information obtained (contact info) from any potential clients by They are very detail oriented!”
Justie Nicol
"Smith allows us to converse with website visitors and turn them into potential clients. They've made it easier for us to be there at all times, even when we're not. We've worked with other vendors in the past and have found among the easiest to use. They're very responsive, they communicate well, and serve as our front lines for client communications."
Scott Peterson
“Simple way to start a great client experience. There are a lot of Chat options available, but this was a no brainer for us because of our great experience with as a company. Everything they do is focused on simplicity. Stuff just works. They make everything easy and have focused on hiring great people, which is evident by the way they treat us as a customer and the people that they chat with on our behalf.”
Brian Waller
“Love Chat! There is no way that I could staff a feature like that in house with my small business. makes the chat feature available around the clock. I am a lawyer and this feature is great for clients who are nervous or shy about making that initial phone call, or who are up thinking about the problem that they need help with outside of business hours. The Website Chat also integrates perfectly with my CRM/case management software. It has really been a boost to my business. I have tried other companies. is the best!”
Nicole G.

live chat STAFFED 24/7


Per Month
Live Chats
$7/Chat after 20


Per Month
Live Chats
$6/Chat after 50


Per Month
Live Chats
$5/Chat after 120

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We integrate with your software

Contacts and chat transcripts are instantly logged in your systems is not affiliated with the company presented for comparison purposes on this page. The information provided here serves to compare and contrast products and services with another company (a wholly separate entity) offering products and services that may be similar to those provided by This information is provided to help potential customers evaluate products and services, and has made the best possible effort to obtain accurate information on the other company mentioned here.