Smith.ai Live Chat vs. Chat Metrics

Compare features and see how businesses like yours can better capture leads and serve clients with Smith.ai Live Chat.

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Smith.ai: The best alternative to Chat Metrics

Costs
Free trial
14 days
14 days
Base pricing
Per chat
Per lead
(starts at $20-$25)
Overage cost
Per chat
Pushed to next pricing level
Setup fee
No
$750
Capabilities
Staffed by live agents 24/7
Lead qualifi-cation
Lead qualification
New client intake
Appointment scheduling
AI-driven technology
Free
Canned responses & business FAQ
Real-time Spanish translation
Bilingual agents
CRM integration
Mobile-optimized
Text Answering
Read our reviews

Smith.ai’s Live Chat agents qualify and book new leads for you. Chat Metrics leaves the follow-up to you.

Live staffed web chat should take real work off your hands, not postpone it to the future. Smith.ai has years of experience handling phone calls, and we take the same personalized approach with our live chat service. With a commitment to customer service, our chat agents handle questions from your web visitors and capture, qualify, and book consultations with new leads.

Chat Metrics captures leads for you, but they leave you at the end of the day with a list to follow-up on. And since they charge per lead ($20), they have no incentive to really filter for the best leads. So you’ll end up re-screening the list of “quality leads” yourself. Furthermore, since Chat Metrics is focused entirely on collecting lead, they might leave your current clients high and dry on essential customer service questions.

For better quality leads, predictable and affordable prices, no setup fees, better customer service, and fewer phone interruptions, businesses prefer Smith.ai Live Chat over Chat Metrics.

Small businesses trust Smith.ai for fast & friendly live chat

THE BASICS!

  • Live chat agents on duty 24/7
  • Appointment & call-back scheduling with calendar integration
  • Payment collection with billing software integration
  • Real-time lead qualification & intake with CRM integration for complete workflows
  • AI technology powers automatic responses, real-time English-Spanish translation, and more.
  • Instant chat transcripts via email. Contacts and chat conversations logged in your CRM.
Text answering
We capture leads & help clients who text you — with live agents & AI

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“Great customer care and functionality. I love using Smith.ai. They do such a great job in following instructions on how I'd like my cases handled. I especially love the fact that I get email transcripts of all chats. I have never had incorrect information obtained (contact info) from any potential clients by Smith.ai. They are very detail oriented!”

Justie Nicol
Nicol Law Offices

"Smith allows us to converse with website visitors and turn them into potential clients. They've made it easier for us to be there at all times, even when we're not. We've worked with other vendors in the past and have found Smith.ai among the easiest to use. They're very responsive, they communicate well, and serve as our front lines for client communications."

Scott Peterson
D'Orazio Peterson

“Simple way to start a great client experience. There are a lot of Chat options available, but this was a no brainer for us because of our great experience with Smith.ai as a company. Everything they do is focused on simplicity. Stuff just works. They make everything easy and have focused on hiring great people, which is evident by the way they treat us as a customer and the people that they chat with on our behalf.”

Brian Waller
Sequel Law

“Love Smith.ai Chat! There is no way that I could staff a feature like that in house with my small business. Smith.ai makes the chat feature available around the clock. I am a lawyer and this feature is great for clients who are nervous or shy about making that initial phone call, or who are up thinking about the problem that they need help with outside of business hours. The Smith.ai Website Chat also integrates perfectly with my CRM/case management software. It has really been a boost to my business. I have tried other companies. Smith.ai is the best!”

Nicole G.
Gorovsky Law

live chat STAFFED 24/7

Starter

$140
Per Month
20
Live Chats
$7/Chat after 20

Basic

$300
Per Month
50
Live Chats
$6/Chat after 50

Pro

$600
Per Month
120
Live Chats
$5/Chat after 120
CUSTOM PRICING IS AVAILABLE. JUST LET US KNOW WHAT YOU NEED!

Start your 14-day/20-chat FREE TRIAL!

Questions? Let's talk.

We integrate with your software

Contacts and chat transcripts are instantly logged in your systems
Smith.ai is not affiliated with the company presented for comparison purposes on this page. The information provided here serves to compare and contrast Smith.ai products and services with another company (a wholly separate entity) offering products and services that may be similar to those provided by Smith.ai. This information is provided to help potential customers evaluate Smith.ai products and services, and Smith.ai has made the best possible effort to obtain accurate information on the other company mentioned here.