Smith.ai Chatbot vs. ZyraTalk

Compare features and see how your business can better capture leads and serve clients with the fully automated Smith.ai Chatbot.

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The Smith.ai Advantage

Capture leads 24/7
No staff
needed
Free & unlimited chats

Smith.ai: The best alternative to ZyraTalk

Smith.ai
ZyraTalk
INCLUDED FOR FREE
Unlimited chat conversations
100% bot-answered chats, 24/7
Captures email on every conversation
Captures phone number if desired
Automated lead qualification
Smart Q&A database
Custom AI bot
Pre-chat disclaimer
Mobile-friendly
Custom branding
Public API
Email support
Activity Dashboard
BOOSTED SERVICE
Seats for your staff
0
No seats needed
1</br>More seats with premium plans
Add professional live-chat agents
From $140/mo
Totally optional
X – live chat is available, but has to be staffed by you
Unlimited Q&A and knowledge base
$50/month
X – you'll have to go elsewhere for this feature
Unlimited conversation playbooks
$50/month
X – not available here, you’ll have to find this elsewhere
CRM integrations
$0.50/chat
Available, but you’ll have to do the work yourself
Zapier integration
$0.50/chat
Available, but you’ll have to do the work yourself
White-glove setup option
$150 one-time fee
Totally optional
X – you'll have a CSM for support, but your team will do the work
Custom programming
$200/hr
Totally optional
Available with paid plans starting at $400 per month
Read our reviews
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Automated Chatbots vs. Live Chat Software

Automated Chatbot
Live Chat Software
Answers messages w/o extra staff
Yes
No
Quick one-time setup
Yes
No
Responds immediately 24/7
Yes
No
Automates lead qualification & intake
Yes
Sometimes
Triages chats automatically
Yes
No
100% consistency
Yes
No
Screens spam & sales
Yes
No

Smith.ai Chatbot is a fully automated solution for lead capture. ZyraTalk is a fully automated, customized communication solution for your team.

Smith.ai and ZyraTalk both offer similar services: all-in-one communication solutions that combine the power of a chatbot and live agent conversations. However, the way they’re delivered, their costs, and their features, are slightly different. That’s where it can help you to compare the two, and that’s precisely why we’ve prepared this guide. Our specific focus? The chatbots. 

ZyraTalk offers an automated web chat tool that allows customers to help themselves or choose to escalate up to an agent at any point in the conversation. Your team can also monitor the conversations to see if escalation is necessary on your end. You’ll capture lead information automatically, integrate easily with your CRM, and customize it to fit your exact needs. 

The Smith.ai Chatbot has features and tools that are much the same. The 24/7 automated chatbot can be custom-programmed to suit your AI and automation needs. You’ll get notifications for anything the bot can’t handle, and the platform integrates with dozens of software programs and tools that you’re already using. 

The chat widget can be customized to your brand, and you’ll be able to trust that smart AI and machine learning will adapt to your customers as it grows, helping you with a hands-off solution that just keeps getting better.  ZyraTalk seems good, but it also seems like you’ve got to do a lot of the background work. 

The other big caveat we find when comparing the two is transparency in pricing, as usual. We run into this a lot. Some brands still think that it’s “professional” to tell people they deserve a tailored quote rather than basic pricing lists. Unfortunately, that’s not true. People like to know what they’re investing without having to put in a lot of effort. 

So, for transparency and a smart AI-enhanced chatbot that can be tailored to your brand, we suggest the Smith.ai Chatbot in this comparison.

THE BASICS!

Live chat agents on duty 24/7
Real-time lead qualification & intake with CRM integration for complete workflows
Appointment & call-back scheduling with calendar integration
AI technology powers automatic responses, real-time English-Spanish translation, and more.
Payment collection with billing software integration
Instant chat transcripts via email. Contacts and chat conversations logged in your CRM.

What our customers are saying

“Great customer care and functionality. I love using Smith.ai. They do such a great job in following instructions on how I'd like my cases handled. I especially love the fact that I get email transcripts of all chats. I have never had incorrect information obtained (contact info) from any potential clients by Smith.ai. They are very detail oriented!”
Justie Nicol
"Smith allows us to converse with website visitors and turn them into potential clients. They've made it easier for us to be there at all times, even when we're not. We've worked with other vendors in the past and have found Smith.ai among the easiest to use. They're very responsive, they communicate well, and serve as our front lines for client communications."
Scott Peterson
“Simple way to start a great client experience. There are a lot of Chat options available, but this was a no brainer for us because of our great experience with Smith.ai as a company. Everything they do is focused on simplicity. Stuff just works. They make everything easy and have focused on hiring great people, which is evident by the way they treat us as a customer and the people that they chat with on our behalf.”
Brian Waller
“Love Smith.ai Chat! There is no way that I could staff a feature like that in house with my small business. Smith.ai makes the chat feature available around the clock. I am a lawyer and this feature is great for clients who are nervous or shy about making that initial phone call, or who are up thinking about the problem that they need help with outside of business hours. The Smith.ai Website Chat also integrates perfectly with my CRM/case management software. It has really been a boost to my business. I have tried other companies. Smith.ai is the best!”
Nicole G.

Unlimited chats answered 24/7/365

FREE AI
CHATBOT

$0
Per Month
Unlimited
chat conversations
includes
4 q&A and 1 playbook

ADD-on
Pricing

Unlimited playbooks - $50/mo
Unlimited Q&A - $50/mo
CRM Integrations - $0.50/chat
White-glove installation - $150

We integrate with your software

Contacts and chat transcripts are instantly logged in your systems

Small businesses trust Smith.ai Chatbot to capture more leads