Smith.ai and ZyraTalk both offer similar services: all-in-one communication solutions that combine the power of a chatbot and live agent conversations. However, the way they’re delivered, their costs, and their features, are slightly different. That’s where it can help you to compare the two, and that’s precisely why we’ve prepared this guide. Our specific focus? The chatbots.
ZyraTalk offers an automated web chat tool that allows customers to help themselves or choose to escalate up to an agent at any point in the conversation. Your team can also monitor the conversations to see if escalation is necessary on your end. You’ll capture lead information automatically, integrate easily with your CRM, and customize it to fit your exact needs.
The Smith.ai Chatbot has features and tools that are much the same. The 24/7 automated chatbot can be custom-programmed to suit your AI and automation needs. You’ll get notifications for anything the bot can’t handle, and the platform integrates with dozens of software programs and tools that you’re already using.
The chat widget can be customized to your brand, and you’ll be able to trust that smart AI and machine learning will adapt to your customers as it grows, helping you with a hands-off solution that just keeps getting better. ZyraTalk seems good, but it also seems like you’ve got to do a lot of the background work.
The other big caveat we find when comparing the two is transparency in pricing, as usual. We run into this a lot. Some brands still think that it’s “professional” to tell people they deserve a tailored quote rather than basic pricing lists. Unfortunately, that’s not true. People like to know what they’re investing without having to put in a lot of effort.
So, for transparency and a smart AI-enhanced chatbot that can be tailored to your brand, we suggest the Smith.ai Chatbot in this comparison.