Smith.ai Chatbot vs. WebGreeter by Live Admins

Compare features and see how your business can better capture leads and serve clients with the fully automated Smith.ai Chatbot.

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The Smith.ai Advantage

Capture leads 24/7
No staff
needed
Free & unlimited chats

Smith.ai: The best alternative to WebGreeter by Live Admins

Smith.ai
WebGreeter by Live Admins
INCLUDED FOR FREE
Unlimited chat conversations
100% bot-answered chats, 24/7
Captures email on every conversation
Captures phone number if desired
Automated lead qualification
Smart Q&A database
Custom AI bot
Pre-chat disclaimer
Mobile-friendly
Custom branding
Public API
Email support
Activity Dashboard
BOOSTED SERVICE
Seats for your staff
0
No seats needed
1</br>More seats with premium plans
Add professional live-chat agents
From $140/mo
Totally optional
You can choose to bring your agents or use theirs, but there’s no information on pricing
Unlimited Q&A and knowledge base
$50/month
Available for chatbot, but you’ll have to build it
Unlimited conversation playbooks
$50/month
Available with paid plans starting at $400 per month
CRM integrations
$0.50/chat
Included with managed and software-only plans, custom quote required
Zapier integration
$0.50/chat
Available with premium plans
White-glove setup option
$150 one-time fee
Totally optional
LiveAdmins will do this, but the pricing information isn’t offered
Custom programming
$200/hr
Totally optional
Available with premium plans, no pricing information available
Read our reviews
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Automated Chatbots vs. Live Chat Software

Automated Chatbot
Live Chat Software
Answers messages w/o extra staff
Yes
No
Quick one-time setup
Yes
No
Responds immediately 24/7
Yes
No
Automates lead qualification & intake
Yes
Sometimes
Triages chats automatically
Yes
No
100% consistency
Yes
No
Screens spam & sales
Yes
No

Smith.ai Chatbot is a fully automated solution for lead capture. WebGreeter by Live Admins includes a functional chatbot named Pebble.

Live chat solutions are all about giving your visitors the support and service that they deserve. Today, there are several platforms available to help you do just that. By taking the time to explore what’s out there, you’ll be able to deliver a powerful chatbot and online service portal to the more than 90% of consumers who say they prefer brands have these services. 

There are tons of things to consider when it comes to a chatbot, including whether or not you’re going to bundle it with a live chat service (spoiler alert: you should). In this review, we’ll look at Live Admins and their chatbot, known as Pebble, and the Smith.ai Chatbot, to help you decide what’s going to be right for your brand. 

For starters, Pebble is a separate AI assistant that needs to be added onto your live chat plan from Live Admins as part of the WebGreeter platform, a multichannel communication dashboard where you can manage it all. Otherwise, you’ll have to pay for Pebble separately. 

Smith.ai offers a dedicated, customizable AI Chatbot to field all the simple inquiries, and even many of the complex ones. The platform is able to be tailored to the needs of your business to provide a total communication and service solution for your brand. And, it’s all free

The biggest deciding factor in this comparison came down to something as simple as transparency. While Live Admins is happy to boast the features and functions of their software, as well as their managed live chat solutions, any inquiry about pricing automatically leads you to request a demo. 

You don’t have that kind of time and you shouldn’t have to worry about what else they might not be telling you. And that is why the Smith.ai Chatbot is the preferred choice here.

THE BASICS!

Live chat agents on duty 24/7
Real-time lead qualification & intake with CRM integration for complete workflows
Appointment & call-back scheduling with calendar integration
AI technology powers automatic responses, real-time English-Spanish translation, and more.
Payment collection with billing software integration
Instant chat transcripts via email. Contacts and chat conversations logged in your CRM.

What our customers are saying

“Great customer care and functionality. I love using Smith.ai. They do such a great job in following instructions on how I'd like my cases handled. I especially love the fact that I get email transcripts of all chats. I have never had incorrect information obtained (contact info) from any potential clients by Smith.ai. They are very detail oriented!”
Justie Nicol
"Smith allows us to converse with website visitors and turn them into potential clients. They've made it easier for us to be there at all times, even when we're not. We've worked with other vendors in the past and have found Smith.ai among the easiest to use. They're very responsive, they communicate well, and serve as our front lines for client communications."
Scott Peterson
“Simple way to start a great client experience. There are a lot of Chat options available, but this was a no brainer for us because of our great experience with Smith.ai as a company. Everything they do is focused on simplicity. Stuff just works. They make everything easy and have focused on hiring great people, which is evident by the way they treat us as a customer and the people that they chat with on our behalf.”
Brian Waller
“Love Smith.ai Chat! There is no way that I could staff a feature like that in house with my small business. Smith.ai makes the chat feature available around the clock. I am a lawyer and this feature is great for clients who are nervous or shy about making that initial phone call, or who are up thinking about the problem that they need help with outside of business hours. The Smith.ai Website Chat also integrates perfectly with my CRM/case management software. It has really been a boost to my business. I have tried other companies. Smith.ai is the best!”
Nicole G.

Unlimited chats answered 24/7/365

FREE AI
CHATBOT

$0
Per Month
Unlimited
chat conversations
includes
4 q&A and 1 playbook

ADD-on
Pricing

Unlimited playbooks - $50/mo
Unlimited Q&A - $50/mo
CRM Integrations - $0.50/chat
White-glove installation - $150

We integrate with your software

Contacts and chat transcripts are instantly logged in your systems

Small businesses trust Smith.ai Chatbot to capture more leads