Live chat solutions are all about giving your visitors the support and service that they deserve. Today, there are several platforms available to help you do just that. By taking the time to explore what’s out there, you’ll be able to deliver a powerful chatbot and online service portal to the more than 90% of consumers who say they prefer brands have these services.
There are tons of things to consider when it comes to a chatbot, including whether or not you’re going to bundle it with a live chat service (spoiler alert: you should). In this review, we’ll look at Live Admins and their chatbot, known as Pebble, and the Smith.ai Chatbot, to help you decide what’s going to be right for your brand.
For starters, Pebble is a separate AI assistant that needs to be added onto your live chat plan from Live Admins as part of the WebGreeter platform, a multichannel communication dashboard where you can manage it all. Otherwise, you’ll have to pay for Pebble separately.
Smith.ai offers a dedicated, customizable AI Chatbot to field all the simple inquiries, and even many of the complex ones. The platform is able to be tailored to the needs of your business to provide a total communication and service solution for your brand. And, it’s all free.
The biggest deciding factor in this comparison came down to something as simple as transparency. While Live Admins is happy to boast the features and functions of their software, as well as their managed live chat solutions, any inquiry about pricing automatically leads you to request a demo.
You don’t have that kind of time and you shouldn’t have to worry about what else they might not be telling you. And that is why the Smith.ai Chatbot is the preferred choice here.