Smith.ai Chatbot vs. VCita

Compare features and see how your business can better capture leads and serve clients with the fully automated Smith.ai Chatbot.

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The Smith.ai Advantage

Capture leads 24/7
No staff
needed
Free & unlimited chats

Smith.ai: The best alternative to VCita

Smith.ai
VCita
INCLUDED FOR FREE
Unlimited chat conversations
100% bot-answered chats, 24/7
Captures email on every conversation
Captures phone number if desired
Automated lead qualification
Smart Q&A database
Custom AI bot
Pre-chat disclaimer
Mobile-friendly
Custom branding
Public API
Email support
Activity Dashboard
BOOSTED SERVICE
Seats for your staff
0
No seats needed
1</br>More seats with premium plans
Add professional live-chat agents
From $140/mo
Totally optional
X – live chat is available, but has to be staffed by you
Unlimited Q&A and knowledge base
$50/month
X – you'll have to go elsewhere for this feature
Unlimited conversation playbooks
$50/month
X – you will have a lead capture widget
CRM integrations
$0.50/chat
Available with premium plans starting at $75 per month
Zapier integration
$0.50/chat
Available with premium plan starting at $75 per month
White-glove setup option
$150 one-time fee
Totally optional
$150 for basic plan, up to two free sessions with premium plans
Custom programming
$200/hr
Totally optional
Available with premium plans starting at $75 per month
Read our reviews
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Automated Chatbots vs. Live Chat Software

Automated Chatbot
Live Chat Software
Answers messages w/o extra staff
Yes
No
Quick one-time setup
Yes
No
Responds immediately 24/7
Yes
No
Automates lead qualification & intake
Yes
Sometimes
Triages chats automatically
Yes
No
100% consistency
Yes
No
Screens spam & sales
Yes
No

Smith.ai Chatbot is a fully automated solution for lead capture. VCita offers a comprehensive chat and communications solution, but the best features will cost you.

There are several chatbots on the market today, including some that are more expensive than others. Everyone has their reasons for setting prices, but it’s important that you can back up the cost. For example, when you choose the Smith.ai Chatbot, you’re getting a total communications strategy solution for your brand that is totally free and totally customizable. 

A chatbot is essential these days-- as many as 90% of your customers expect some type of self-service portal on your website. If it doesn’t include a chatbot, you’re going to get left behind. If it doesn’t include the right chatbot, you could miss the mark, too. Let’s break down these two and see how they rate. 

With vCita, you’ll get a lot of great communication features, including the opportunity to chat and text with your audience. Even the premium plan has a limit on recipients, though, so bigger brands might not be able to benefit from this chatbot. 

We did discover that even on the lowest plan, there’s a setup and installation option for those who choose it. Unfortunately, it comes a little short on integrations, only offering some at the premium level and not offering any for the basic, free plan. 

At Smith.ai, the Chatbot has a lot of great features, including the chance to customize your chatbot to your exact needs. You’ll also be able to integrate appointment scheduling, intake questionnaires, pre-screening questions, and so much more. 

We do appreciate that vCita is transparent with their pricing, but looking at their pricing chart, the glaring holes are impossible to miss. That's why, in this round, the Smith.ai Chatbot is your first choice.

THE BASICS!

Live chat agents on duty 24/7
Real-time lead qualification & intake with CRM integration for complete workflows
Appointment & call-back scheduling with calendar integration
AI technology powers automatic responses, real-time English-Spanish translation, and more.
Payment collection with billing software integration
Instant chat transcripts via email. Contacts and chat conversations logged in your CRM.

What our customers are saying

“Great customer care and functionality. I love using Smith.ai. They do such a great job in following instructions on how I'd like my cases handled. I especially love the fact that I get email transcripts of all chats. I have never had incorrect information obtained (contact info) from any potential clients by Smith.ai. They are very detail oriented!”
Justie Nicol
"Smith allows us to converse with website visitors and turn them into potential clients. They've made it easier for us to be there at all times, even when we're not. We've worked with other vendors in the past and have found Smith.ai among the easiest to use. They're very responsive, they communicate well, and serve as our front lines for client communications."
Scott Peterson
“Simple way to start a great client experience. There are a lot of Chat options available, but this was a no brainer for us because of our great experience with Smith.ai as a company. Everything they do is focused on simplicity. Stuff just works. They make everything easy and have focused on hiring great people, which is evident by the way they treat us as a customer and the people that they chat with on our behalf.”
Brian Waller
“Love Smith.ai Chat! There is no way that I could staff a feature like that in house with my small business. Smith.ai makes the chat feature available around the clock. I am a lawyer and this feature is great for clients who are nervous or shy about making that initial phone call, or who are up thinking about the problem that they need help with outside of business hours. The Smith.ai Website Chat also integrates perfectly with my CRM/case management software. It has really been a boost to my business. I have tried other companies. Smith.ai is the best!”
Nicole G.

Unlimited chats answered 24/7/365

FREE AI
CHATBOT

$0
Per Month
Unlimited
chat conversations
includes
4 q&A and 1 playbook

ADD-on
Pricing

Unlimited playbooks - $50/mo
Unlimited Q&A - $50/mo
CRM Integrations - $0.50/chat
White-glove installation - $150

We integrate with your software

Contacts and chat transcripts are instantly logged in your systems

Small businesses trust Smith.ai Chatbot to capture more leads