Chatbots are a must—but which one is right? Since so many people are demanding self-service solutions, we’ve taken it upon ourselves to compare the Smith.ai Chatbot to the best chatbots on the market today. Tidio is, by far, one of the best options for people who already have a team of agents waiting to get to work.
If you don’t yet, but you’re still considering your options, here’s what you need to know.
Let’s start with Tidio’s free platform — here, you’ll find access to decent features without spending any money. You'll get up to 3 agents, unlimited chats with 100 unique visitors, desktop and mobile apps, and even third-party app integration.
Today’s chatbots need to deliver dynamic, multichannel communication solutions and both apps do that quite well. They also both provide users with access to 24/7 support in case they need anything along the way. Smith.ai offers a Chatbot and other services that come with a bit more customization and tailoring to your brand, along with pre-screening questions, automated responses, and other proactive tools to keep the conversation flowing.
Analytics and monitoring also enable you to deliver a better chatbot. Tidio has an impressive suite of monitoring tools and built-in analytics, but Smith.ai also does well here. In fact, Smith.ai offers so much real-time insight that your head may spin.
The Smith.ai Chatbot offers unlimited chats, email capture on every chat, and tons of ways to customize the platform to reflect your brand. Plus, it’s all yours for free and you’ll never have to pay unless you want premium features.
When it comes down to it, the enhanced AI of the Smith.ai Chatbot that lets it practically run itself is why it comes out on top.
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