Chatbot vs. Tidio

Compare features and see how your business can better capture leads and serve clients with the fully automated Chatbot.


The Advantage

Capture leads 24/7
No staff
Free & unlimited chats The best alternative to Tidio
Unlimited chat conversations
100% bot-answered chats, 24/7
Captures email on every conversation
Captures phone number if desired
Automated lead qualification
Smart Q&A database
Custom AI bot
Pre-chat disclaimer
Custom branding
Public API
Email support
Activity Dashboard
Seats for your staff
No seats needed
3</br>More seats with additional charge
Add professional live-chat agents
From $140/mo
Totally optional
X – live chat is available, but has to be staffed by you
Unlimited Q&A and knowledge base
X – you'll have to go elsewhere for this feature
Unlimited conversation playbooks
Available with paid plans starting at $39/agent per month
CRM integrations
Available with paid plans starting at $39/agent per month
Zapier integration
Available with paid plans starting at $39/agent per month
White-glove setup option
$150 one-time fee
Totally optional
X – you'll have support, but your team will do the work
Custom programming
Totally optional
Available with paid plans starting at $39/agent per month
Read our reviews
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Automated Chatbots vs. Live Chat Software

Automated Chatbot
Live Chat Software
Answers messages w/o extra staff
Quick one-time setup
Responds immediately 24/7
Automates lead qualification & intake
Triages chats automatically
100% consistency
Screens spam & sales
No Chatbot is a fully automated solution for lead capture. Tidio has very similar features to empower your team.

Chatbots are a must—but which one is right? Since so many people are demanding self-service solutions, we’ve taken it upon ourselves to compare the Chatbot to the best chatbots on the market today. Tidio is, by far, one of the best options for people who already have a team of agents waiting to get to work. 

If you don’t yet, but you’re still considering your options, here’s what you need to know. 

Let’s start with Tidio’s free platform — here, you’ll find access to decent features without spending any money. You'll get up to 3 agents, unlimited chats with 100 unique visitors, desktop and mobile apps, and even third-party app integration. 

Today’s chatbots need to deliver dynamic, multichannel communication solutions and both apps do that quite well. They also both provide users with access to 24/7 support in case they need anything along the way. offers a Chatbot and other services that come with a bit more customization and tailoring to your brand, along with pre-screening questions, automated responses, and other proactive tools to keep the conversation flowing.

Analytics and monitoring also enable you to deliver a better chatbot. Tidio has an impressive suite of monitoring tools and built-in analytics, but also does well here. In fact, offers so much real-time insight that your head may spin. 

The Chatbot offers unlimited chats, email capture on every chat, and tons of ways to customize the platform to reflect your brand. Plus, it’s all yours for free and you’ll never have to pay unless you want premium features. 

When it comes down to it, the enhanced AI of the Chatbot that lets it practically run itself is why it comes out on top.


Live chat agents on duty 24/7
Real-time lead qualification & intake with CRM integration for complete workflows
Appointment & call-back scheduling with calendar integration
AI technology powers automatic responses, real-time English-Spanish translation, and more.
Payment collection with online billing and invoice links
Instant chat transcripts via email. Contacts and chat conversations logged in your CRM.

What our customers are saying

“Great customer care and functionality. I love using They do such a great job in following instructions on how I'd like my cases handled. I especially love the fact that I get email transcripts of all chats. I have never had incorrect information obtained (contact info) from any potential clients by They are very detail oriented!”
Justie Nicol
"Smith allows us to converse with website visitors and turn them into potential clients. They've made it easier for us to be there at all times, even when we're not. We've worked with other vendors in the past and have found among the easiest to use. They're very responsive, they communicate well, and serve as our front lines for client communications."
Scott Peterson
“Simple way to start a great client experience. There are a lot of Chat options available, but this was a no brainer for us because of our great experience with as a company. Everything they do is focused on simplicity. Stuff just works. They make everything easy and have focused on hiring great people, which is evident by the way they treat us as a customer and the people that they chat with on our behalf.”
Brian Waller
“Love Chat! There is no way that I could staff a feature like that in house with my small business. makes the chat feature available around the clock. I am a lawyer and this feature is great for clients who are nervous or shy about making that initial phone call, or who are up thinking about the problem that they need help with outside of business hours. The Website Chat also integrates perfectly with my CRM/case management software. It has really been a boost to my business. I have tried other companies. is the best!”
Nicole G.

Unlimited chats answered 24/7/365


Per Month
chat conversations
4 q&A and 1 playbook


Unlimited playbooks - $50/mo
Unlimited Q&A - $50/mo
CRM Integrations - $0.50/chat
White-glove installation - $150

We integrate with your software

Contacts and chat transcripts are instantly logged in your systems

Small businesses trust Chatbot to capture more leads