Smith.ai vs. Tidio

7-day trialWhile Tidio is geared toward organizations with dedicated in-house agents — we understand not everyone has that luxury. That’s why Smith.ai offers a full-service chat solution that frees up your staff to work on higher-value tasks. 

Smith.ai offers a hands-off approach while still delivering the quality of service customers demand and deserve. Installation and setup take just minutes. With the power of large language models, our AI ingests your website content and is ready to answer customer questions. At the same time, you’ll have access to our 24/7, North America-based agents ready to take over any chat, set appointments, and more. 

Tidio’s solution is do-it-yourself. Once you purchase the software, you’re solely responsible for its success. They don’t monitor the quality of the chat conversations, only the quantity, so you could be billed for spam. Their chatbot won’t handle complex customer requests either — so those conversations will require your team to get involved. 

With Tidio’s starter plan, you’ll have access to three seats (i.e. your staff), 50 live conversations, 500 chatbot triggers (which go very quickly), and some third-party app integrations. To get more advanced features — such as an account manager, full widget customization, AI functionality, and visitor info — you’ll need to be on the Tidio+ plan. 

With Smith.ai, those same advanced features are baked into your plan. As soon as you sign up, our AI goes to work for you. By ingesting your website — and any other public URLs you provide — we start building your custom knowledge base, taking the onus off your team to provide information manually. Our AI provides rapid responses to customer inquiries and meets customer needs with helpful, accurate replies. 

Our starter plan includes up to 20 chats at $140/month. Plus, we only charge for relevant chats to your business — blocking spam, sales, or incomplete chats at no expense to you. We offer an account manager, integrations with third-party software —including Zapier — as well as reporting and analytics inside of your client dashboard. 

Businesses looking for full 360-degree coverage also have the option to add Virtual Receptionists for call answering, starting at $285/mo, and Outreach Campaigns for sales outreach, starting at $600/mo. Smith.ai is a much more comprehensive solution as we handle the entire “frontline” of your lead flow, so you never need to worry about in-house coverage.

For a fully managed live chat solution, robust AI features, rich integrations, and transparent and budget-friendly pricing, Smith.ai is the superior choice over Tidio.