Smith.ai Chatbot vs. Tawk.To

Compare features and see how your business can better capture leads and serve clients with the fully automated Smith.ai Chatbot.

GET STARTED NOW

The Smith.ai Advantage

Capture leads 24/7
No staff
needed
Free & unlimited chats

Smith.ai: The best alternative to Tawk.To

Smith.ai
Tawk.To
INCLUDED FOR FREE
Unlimited chat conversations
100% bot-answered chats, 24/7
Captures email on every conversation
Captures phone number if desired
Automated lead qualification
Smart Q&A database
Custom AI bot
Pre-chat disclaimer
Mobile-friendly
Custom branding
Public API
Email support
Activity Dashboard
BOOSTED SERVICE
Seats for your staff
0
No seats needed
Unlimited
Add professional live-chat agents
From $140/mo
Totally optional
X – live chat is available, but has to be staffed by you
Unlimited Q&A and knowledge base
$50/month
X – you'll have to go elsewhere for this feature
Unlimited conversation playbooks
$50/month
X – you'll have to make playbooks somewhere else
CRM integrations
$0.50/chat
Included
Zapier integration
$0.50/chat
Included
White-glove setup option
$150 one-time fee
Totally optional
X – you'll have to do the setup yourself
Custom programming
$200/hr
Totally optional
Limited custom programming included
Read our reviews
Clutch LogoCapterra Logo

Automated Chatbots vs. Live Chat Software

Automated Chatbot
Live Chat Software
Answers messages w/o extra staff
Yes
No
Quick one-time setup
Yes
No
Responds immediately 24/7
Yes
No
Automates lead qualification & intake
Yes
Sometimes
Triages chats automatically
Yes
No
100% consistency
Yes
No
Screens spam & sales
Yes
No

Smith.ai Chatbot offers fully automatic, fully supported lead capture and more. Tawk.to is a totally free chatbot with premium features, but limited customization.

The ever-changing business world is difficult to keep up with, and especially when it comes to technology. Fortunately, you’re not on your own. At Smith.ai, we know that our chatbot has some impressive features, but we also know that there might be other options better-suited for some brands. 

In that vein, we’ve created this comparison guide to help you see how Tawk.to and Smith.ai Chatbot measure up and what each delivers. That way, you can decide what’s going to be best for your business. 

Let’s start with the best-looking elephant in the room for most of you—yes, Tawk.to is 100% free, forever, and it’s got a lot to offer. Bear in mind that you will have to make some concessions to maximize the features of this tool due to its free and open-source nature, but it might be worth it for some. 

After all, Tawk.to offers mobile apps, proactive chat options, dedicated agent dashboards, a help desk feature, and scheduling tool. There are some other features offered, but it’s hard to tell whether they’re as useful as they sound. 

Smith.ai keeps up with most of these tools, and goes above and beyond with total customization, dynamic machine learning to give you a truly hands-free chatbot, and so much more. Plus, it comes with the support of the Smith.ai team. This chatbot will truly do it all 24 hours a day, seven days a week, and you’ll be able to keep your team on other tasks while your chats are handled. 

If you’ve got the time (which most people don’t), Tawk.to might be worth a look. However, because it’s ready to go and you can truly set it and forget it, the Smith.ai Chatbot wins here.

THE BASICS!

Live chat agents on duty 24/7
Real-time lead qualification & intake with CRM integration for complete workflows
Appointment & call-back scheduling with calendar integration
AI technology powers automatic responses, real-time English-Spanish translation, and more.
Payment collection with billing software integration
Instant chat transcripts via email. Contacts and chat conversations logged in your CRM.

What our customers are saying

“Great customer care and functionality. I love using Smith.ai. They do such a great job in following instructions on how I'd like my cases handled. I especially love the fact that I get email transcripts of all chats. I have never had incorrect information obtained (contact info) from any potential clients by Smith.ai. They are very detail oriented!”
Justie Nicol
"Smith allows us to converse with website visitors and turn them into potential clients. They've made it easier for us to be there at all times, even when we're not. We've worked with other vendors in the past and have found Smith.ai among the easiest to use. They're very responsive, they communicate well, and serve as our front lines for client communications."
Scott Peterson
“Simple way to start a great client experience. There are a lot of Chat options available, but this was a no brainer for us because of our great experience with Smith.ai as a company. Everything they do is focused on simplicity. Stuff just works. They make everything easy and have focused on hiring great people, which is evident by the way they treat us as a customer and the people that they chat with on our behalf.”
Brian Waller
“Love Smith.ai Chat! There is no way that I could staff a feature like that in house with my small business. Smith.ai makes the chat feature available around the clock. I am a lawyer and this feature is great for clients who are nervous or shy about making that initial phone call, or who are up thinking about the problem that they need help with outside of business hours. The Smith.ai Website Chat also integrates perfectly with my CRM/case management software. It has really been a boost to my business. I have tried other companies. Smith.ai is the best!”
Nicole G.

Unlimited chats answered 24/7/365

FREE AI
CHATBOT

$0
Per Month
Unlimited
chat conversations
includes
4 q&A and 1 playbook

ADD-on
Pricing

Unlimited playbooks - $50/mo
Unlimited Q&A - $50/mo
CRM Integrations - $0.50/chat
White-glove installation - $150

We integrate with your software

Contacts and chat transcripts are instantly logged in your systems

Small businesses trust Smith.ai Chatbot to capture more leads