The ever-changing business world is difficult to keep up with, and especially when it comes to technology. Fortunately, you’re not on your own. At Smith.ai, we know that our chatbot has some impressive features, but we also know that there might be other options better-suited for some brands.
In that vein, we’ve created this comparison guide to help you see how Tawk.to and Smith.ai Chatbot measure up and what each delivers. That way, you can decide what’s going to be best for your business.
Let’s start with the best-looking elephant in the room for most of you—yes, Tawk.to is 100% free, forever, and it’s got a lot to offer. Bear in mind that you will have to make some concessions to maximize the features of this tool due to its free and open-source nature, but it might be worth it for some.
After all, Tawk.to offers mobile apps, proactive chat options, dedicated agent dashboards, a help desk feature, and scheduling tool. There are some other features offered, but it’s hard to tell whether they’re as useful as they sound.
Smith.ai keeps up with most of these tools, and goes above and beyond with total customization, dynamic machine learning to give you a truly hands-free chatbot, and so much more. Plus, it comes with the support of the Smith.ai team. This chatbot will truly do it all 24 hours a day, seven days a week, and you’ll be able to keep your team on other tasks while your chats are handled.
If you’ve got the time (which most people don’t), Tawk.to might be worth a look. However, because it’s ready to go and you can truly set it and forget it, the Smith.ai Chatbot wins here.
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