Smith.ai vs. Tawk.To

Smith.ai uses the latest AI technology combined with bilingual, professional agents. We’re available 24/7 to answer website chats and qualify leads on behalf of your business. 

Here’s how it works. Our AI ingests your website data to populate our knowledge base. Then, we use LLMs to pull info from those data sources to quickly and accurately reply to open-ended customer questions. If AI can’t fully resolve a chat, our live agents step in for support. This unique combination of AI and agents ensures no questions go unanswered and leads get the information they need quickly — leading to fewer resources needed on your end and more sales opportunities for your team. 

Tawk.to is a chatbot-led solution that can answer questions on behalf of your business. In the case that an agent needs to get involved, you’ll need to pay extra, and they limit you to two concurrent chats. Additionally, their agents are located in Latvia, Australia, Italy, and the Philippines. That could lead to language barriers with customers. Smith.ai’s agents are all North America-based and can handle any volume of chats that come our way. 

Beyond our professional agents, the service our entire team provides is unmatched. Our white-glove setup makes getting started a breeze. Our onboarding team will set up your no-code playbooks, add Q&A, and design your widget’s branding. They will also help set up a CRM integration (we integrate with more than 5,000 CRMs and software) and customize instructions for our agents who are ready to gather contact information, qualify leads, and set appointments. With Tawk.to, you’ll have to set things up yourself and they don’t offer lead intake or CRM integrations either — both are which are necessary in today’s digital world.

Cost is an important factor in deciding on a chat provider, too. Smith.ai is transparent in our pricing and includes both AI and live agents with all our plans. Our month-to-month plans start at just $140/mo for 20 chats. Smith.ai never charges setup fees, we do not require contracts, and on top of all that — we don’t charge for any spam, sales, or incomplete chats. 

Tawk.to is much more complicated. They boast about their free plan, but that’s basic software. Just to remove their branding from the chat widget costs $19/month. Then, if you want to automate your live chat with their Apollo AI Bot — using the data in your knowledge base and a set of shortcut FAQs — you will have to pay an additional $29/month. On top of that, they charge even more for their live agents. It all adds up and — compared apples to apples — Smith.ai is a much better value.

Smith.ai offers full 360-degree lead coverage. You can add our Virtual Receptionists to any chat plan, starting at just $285/mo. Our team of receptionists work with AI to handle every call you receive, 24/7. We can also act as an extension of your SDR team with our Outreach Campaigns. Starting at $600/mo, our sales-trained agents make outbound calls on your behalf — along with follow-up texts and emails — to improve your speed to lead. 

For live, North America-based agents, robust integrations, all-inclusive pricing, and 24/7 coverage, Smith.ai is the superior choice over Tawk.to.