Smith.ai Chatbot vs. SnapEngage

Compare features and see how your business can better capture leads and serve clients with the fully automated Smith.ai Chatbot.

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The Smith.ai Advantage

Capture leads 24/7
No staff
needed
Free & unlimited chats

Smith.ai: The best alternative to SnapEngage

Smith.ai
SnapEngage
INCLUDED FOR FREE
Unlimited chat conversations
100% bot-answered chats, 24/7
Captures email on every conversation
Captures phone number if desired
Automated lead qualification
Smart Q&A database
Custom AI bot
Pre-chat disclaimer
Mobile-friendly
Custom branding
Public API
Email support
Activity Dashboard
BOOSTED SERVICE
Seats for your staff
0
No seats needed
1</br>More seats with premium plans
Add professional live-chat agents
From $140/mo
Totally optional
X – live chat is staffed by your team
Unlimited Q&A and knowledge base
$50/month
X – you'll have to go elsewhere for this feature
Unlimited conversation playbooks
$50/month
Available with paid plans for an additional charge
CRM integrations
$0.50/chat
Limited integrations start at $16 per month
Zapier integration
$0.50/chat
X – you'll have to handle this yourself
White-glove setup option
$150 one-time fee
Totally optional
X – you will have to install and setup the tool yourself
Custom programming
$200/hr
Totally optional
Limited custom programming for Enterprise plans
Read our reviews
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Automated Chatbots vs. Live Chat Software

Automated Chatbot
Live Chat Software
Answers messages w/o extra staff
Yes
No
Quick one-time setup
Yes
No
Responds immediately 24/7
Yes
No
Automates lead qualification & intake
Yes
Sometimes
Triages chats automatically
Yes
No
100% consistency
Yes
No
Screens spam & sales
Yes
No

Smith.ai Chatbot offers a fully automated customer communication and lead capture solution. SnapEngage offers straightforward service and plenty of automation, but they’re missing the human connection.

In today’s digital world, the consumer wants more—more access, more answers, and more personalization from the brands with which they do business. They also want all of it as soon as possible. Instant gratification is changing the way businesses keep up with demands, including with things like live chat and chatbots. 

Fortunately, tools like SnapEngage and Smith.ai Chatbot are available to help your business embrace the future of automation and AI. It's about finding the balance between machine learning and the human element, not eliminating the human element. And while we enjoy the features offered by SnapEngage, that’s really our only big complaint. 

SnapEngage offers a collection of bots for upgraded plans, including an answer bot, guide bot, and a full chatbot API to help you create a sandbox tool that fits your brand. The tool also integrates with CRMs, help desks, and other tools that you use, and it complies with major security requirements to give you peace of mind in all of your chats. 

The SnapEngage chatbot platform does have a lot of premium charges for these features, rather than including them in the package, but that’s because not all brands will need them. You do get access to HIPAA-compliant chat solutions and social media integrations, along with multiple channels to ensure optimal engagement and conversion rates. 

The Smith.ai Chatbot can be customized with an open API just like SnapEngage, but the smart chatbot will learn as it goes and tweak itself for you. You can also integrate with your tech stack when you choose the Smith.ai Chatbot, and you’ll get premium security and compliance features, too. 

SnapEngage shows promise, but they could stand to smooth out the pricing information a little bit. Plus, their feature list is somewhat lacking on the free plan, comparatively. That’s why the Smith.ai Chatbot comes out on top, time and again—it offers everything you need and then some, and there’s nothing confusing about the fact that it’s 100% free.

THE BASICS!

Live chat agents on duty 24/7
Real-time lead qualification & intake with CRM integration for complete workflows
Appointment & call-back scheduling with calendar integration
AI technology powers automatic responses, real-time English-Spanish translation, and more.
Payment collection with billing software integration
Instant chat transcripts via email. Contacts and chat conversations logged in your CRM.

What our customers are saying

“Great customer care and functionality. I love using Smith.ai. They do such a great job in following instructions on how I'd like my cases handled. I especially love the fact that I get email transcripts of all chats. I have never had incorrect information obtained (contact info) from any potential clients by Smith.ai. They are very detail oriented!”
Justie Nicol
"Smith allows us to converse with website visitors and turn them into potential clients. They've made it easier for us to be there at all times, even when we're not. We've worked with other vendors in the past and have found Smith.ai among the easiest to use. They're very responsive, they communicate well, and serve as our front lines for client communications."
Scott Peterson
“Simple way to start a great client experience. There are a lot of Chat options available, but this was a no brainer for us because of our great experience with Smith.ai as a company. Everything they do is focused on simplicity. Stuff just works. They make everything easy and have focused on hiring great people, which is evident by the way they treat us as a customer and the people that they chat with on our behalf.”
Brian Waller
“Love Smith.ai Chat! There is no way that I could staff a feature like that in house with my small business. Smith.ai makes the chat feature available around the clock. I am a lawyer and this feature is great for clients who are nervous or shy about making that initial phone call, or who are up thinking about the problem that they need help with outside of business hours. The Smith.ai Website Chat also integrates perfectly with my CRM/case management software. It has really been a boost to my business. I have tried other companies. Smith.ai is the best!”
Nicole G.

Unlimited chats answered 24/7/365

FREE AI
CHATBOT

$0
Per Month
Unlimited
chat conversations
includes
4 q&A and 1 playbook

ADD-on
Pricing

Unlimited playbooks - $50/mo
Unlimited Q&A - $50/mo
CRM Integrations - $0.50/chat
White-glove installation - $150

We integrate with your software

Contacts and chat transcripts are instantly logged in your systems

Small businesses trust Smith.ai Chatbot to capture more leads