Smith.ai vs. Smartsupp Live Chat

In the latest research, studies have shown that customers expect brands to have online self-service portals—to the tune of 90% of consumers who were surveyed.

If you’re not on board with the best chatbot, you’re not going to deliver what your audience demands. To help with that, we’ve created this guide to give you an apples-to-apples comparison of the Smith.ai Chatbot and Smartsupp. They’re both noble competitors in the chatbot arena, but let’s take a closer look at how they stack up.

Smartsupp has a free plan that stays free forever for up to three agents. Smartsupp helps you manage your customer service, no matter which industry you’re in. However, that’s the biggest caveat here: you have to manage it.

If you’re prepared for that, or small enough in your operation yet that you can afford to, go for it. If you’re shopping for a chatbot for an already-existent support team, Smartsupp could be great.

But you don’t want to spend twice here, do you? If you choose a tool like Smartsupp, you’ll also have to pay people to manage it. With the Smith.ai Chatbot, once you set it up, it takes care of itself.  

Smith.ai offers a robust chatbot that can be programmed in several different ways, along with integrated scheduling, CRM integrations, and more.

You can give Smartsupp a try if you’d like. It’s free, after all, so you can at least check it out for yourself. However, unless you’re ready to invest in a staff to go with the software, the Smith.ai Chatbot with machine learning and advanced AI is the better option.