Chatbot vs. Smartsupp Live Chat

Compare features and see how your business can better capture leads and serve clients with the fully automated Chatbot.


The Advantage

Capture leads 24/7
No staff
Free & unlimited chats the best alternative to Smartsupp Live Chat
Smartsupp Live Chat
Unlimited chat conversations
100% bot-answered chats, 24/7
Captures email on every conversation
Captures phone number if desired
Automated lead qualification
Smart Q&A database
Custom AI bot
Pre-chat disclaimer
Custom branding
Public API
Email support
Activity Dashboard
Seats for your staff
No seats needed
3</br>More seats available a la carte
Add professional live-chat agents
From $140/mo
Totally optional
X – live chat is available, but has to be staffed by you
Unlimited Q&A and knowledge base
X – you'll have to go elsewhere for this feature
Unlimited conversation playbooks
X – Smartsupp doesn’t offer playbooks
CRM integrations
Zapier integration
White-glove setup option
$150 one-time fee
Totally optional
X – you'll have support, but your team will do the work
Custom programming
Totally optional
Available with premium plans
Read our reviews
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Automated Chatbots vs. Live Chat Software

Automated Chatbot
Live Chat Software
Answers messages w/o extra staff
Quick one-time setup
Responds immediately 24/7
Automates lead qualification & intake
Triages chats automatically
100% consistency
Screens spam & sales
No Chatbot is a fully automated solution for lead capture. Smartsupp Live Chat is a full-service support platform that streamlines customer communication.

In the latest research, studies have shown that customers expect brands to have online self-service portals—to the tune of 90% of consumers who were surveyed.

If you’re not on board with the best chatbot, you’re not going to deliver what your audience demands. To help with that, we’ve created this guide to give you an apples-to-apples comparison of the Chatbot and Smartsupp. They’re both noble competitors in the chatbot arena, but let’s take a closer look at how they stack up.

Smartsupp has a free plan that stays free forever for up to three agents. Smartsupp helps you manage your customer service, no matter which industry you’re in. However, that’s the biggest caveat here: you have to manage it.

If you’re prepared for that, or small enough in your operation yet that you can afford to, go for it. If you’re shopping for a chatbot for an already-existent support team, Smartsupp could be great.

But you don’t want to spend twice here, do you? If you choose a tool like Smartsupp, you’ll also have to pay people to manage it. With the Chatbot, once you set it up, it takes care of itself. offers a robust chatbot that can be programmed in several different ways, along with integrated scheduling, CRM integrations, and more.

You can give Smartsupp a try if you’d like. It’s free, after all, so you can at least check it out for yourself. However, unless you’re ready to invest in a staff to go with the software, the Chatbot with machine learning and advanced AI is the better option.


Live chat agents on duty 24/7
Real-time lead qualification & intake with CRM integration for complete workflows
Appointment & call-back scheduling with calendar integration
AI technology powers automatic responses, real-time English-Spanish translation, and more.
Payment collection with online billing and invoice links
Instant chat transcripts via email. Contacts and chat conversations logged in your CRM.

What our customers are saying

“Great customer care and functionality. I love using They do such a great job in following instructions on how I'd like my cases handled. I especially love the fact that I get email transcripts of all chats. I have never had incorrect information obtained (contact info) from any potential clients by They are very detail oriented!”
Justie Nicol
"Smith allows us to converse with website visitors and turn them into potential clients. They've made it easier for us to be there at all times, even when we're not. We've worked with other vendors in the past and have found among the easiest to use. They're very responsive, they communicate well, and serve as our front lines for client communications."
Scott Peterson
“Simple way to start a great client experience. There are a lot of Chat options available, but this was a no brainer for us because of our great experience with as a company. Everything they do is focused on simplicity. Stuff just works. They make everything easy and have focused on hiring great people, which is evident by the way they treat us as a customer and the people that they chat with on our behalf.”
Brian Waller
“Love Chat! There is no way that I could staff a feature like that in house with my small business. makes the chat feature available around the clock. I am a lawyer and this feature is great for clients who are nervous or shy about making that initial phone call, or who are up thinking about the problem that they need help with outside of business hours. The Website Chat also integrates perfectly with my CRM/case management software. It has really been a boost to my business. I have tried other companies. is the best!”
Nicole G.

Unlimited chats answered 24/7/365


Per Month
chat conversations
4 q&A and 1 playbook


Unlimited playbooks - $50/mo
Unlimited Q&A - $50/mo
CRM Integrations - $0.50/chat
White-glove installation - $150

We integrate with your software

Contacts and chat transcripts are instantly logged in your systems
Clio Grow
Capsule CRM
Lead Docket

Small businesses trust Chatbot to capture more leads