Chatbot vs. Salesforce Service Cloud

Compare features and see how your business can better capture leads and serve clients with the fully automated Chatbot.


The Advantage

Capture leads 24/7
No staff
Free & unlimited chats the best alternative to Salesforce Service Cloud
Salesforce Service Cloud
Unlimited chat conversations
100% bot-answered chats, 24/7
Captures email on every conversation
Captures phone number if desired
Automated lead qualification
Smart Q&A database
Custom AI bot
Pre-chat disclaimer
Custom branding
Public API
Email support
Activity Dashboard
Seats for your staff
No seats needed
Unlimited</br>Depending on which plan you choose
Add professional live-chat agents
From $140/mo
Totally optional
X – live chat is available, but has to be staffed by you
Unlimited Q&A and knowledge base
Available on paid plans from $25 per month
Unlimited conversation playbooks
X – you'll have to find your own playbooks
CRM integrations
Automatic integration with Salesforce CRM
Zapier integration
Included, but you’ll have to do the work
White-glove setup option
$150 one-time fee
Totally optional
X – you'll have a CSM for support, but your team will do the work
Custom programming
Totally optional
Available with unlimited plans starting at $300/month
Read our reviews
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Automated Chatbots vs. Live Chat Software

Automated Chatbot
Live Chat Software
Answers messages w/o extra staff
Quick one-time setup
Responds immediately 24/7
Automates lead qualification & intake
Triages chats automatically
100% consistency
Screens spam & sales
No Chatbot is a lead-capture solution that is fully automatic. Salesforce Service Cloud is a dynamic service hub, but it still needs your staff.

Conversational marketing is becoming the focus of marketing for many businesses. People today are looking to have a conversation—both with live agents and by using chatbots and other self-service tools online. That’s why you need to engage the Chatbot or the Service Cloud from Salesforce to capture and qualify more leads, automatically, and deliver a higher level of service for users when it comes to hands-off solutions.

Fortunately, and unfortunately for some, the two chatbot options being compared here measure up pretty well. Salesforce is a dynamic marketing and business management brand that offers everything from chatbots to CRMs to marketing suites and more. offers a robust, customizable chatbot that allows you to tailor the experience to your brand.

Salesforce is pretty transparent with their pricing, so they keep up with the chatbot. However, there’s more to it than just listing the pricing. While Salesforce has a great pricing page, the chatbot is all about showing people the value they’re getting, not just for their money, but for the wellbeing of their business. offers CRM and third-party integrations, automated messages and pre-screener sequences, and so much more. And when you choose just the chatbot, it’s all for the right price of zero dollars.

Unlimited plans for Salesforce Service Cloud get a little pricy. The most expensive one starts at $300 per month, and offers full access to collaborative forecasting, mobile access, sales forecasting, workflow automation and approval, and more.

The Chatbot, on the other hand, offers unlimited chats and features that deliver all kinds of support and it will never cost a cent, which is why it wins this matchup.


Live chat agents on duty 24/7
Real-time lead qualification & intake with CRM integration for complete workflows
Appointment & call-back scheduling with calendar integration
AI technology powers automatic responses, real-time English-Spanish translation, and more.
Payment collection with online billing and invoice links
Instant chat transcripts via email. Contacts and chat conversations logged in your CRM.

What our customers are saying

“Great customer care and functionality. I love using They do such a great job in following instructions on how I'd like my cases handled. I especially love the fact that I get email transcripts of all chats. I have never had incorrect information obtained (contact info) from any potential clients by They are very detail oriented!”
"Smith allows us to converse with website visitors and turn them into potential clients. They've made it easier for us to be there at all times, even when we're not. We've worked with other vendors in the past and have found among the easiest to use. They're very responsive, they communicate well, and serve as our front lines for client communications."
Scott Peterson
“Simple way to start a great client experience. There are a lot of Chat options available, but this was a no brainer for us because of our great experience with as a company. Everything they do is focused on simplicity. Stuff just works. They make everything easy and have focused on hiring great people, which is evident by the way they treat us as a customer and the people that they chat with on our behalf.”
Brian Waller
“Love Chat! There is no way that I could staff a feature like that in house with my small business. makes the chat feature available around the clock. I am a lawyer and this feature is great for clients who are nervous or shy about making that initial phone call, or who are up thinking about the problem that they need help with outside of business hours. The Website Chat also integrates perfectly with my CRM/case management software. It has really been a boost to my business. I have tried other companies. is the best!”
Nicole G.

Unlimited chats answered 24/7/365


Per Month
chat conversations
4 q&A and 1 playbook


Unlimited playbooks - $50/mo
Unlimited Q&A - $50/mo
CRM Integrations - $0.50/chat
White-glove installation - $150

We integrate with your software

Contacts and chat transcripts are instantly logged in your systems
Clio Grow
Capsule CRM
Lead Docket

Small businesses trust Chatbot to capture more leads