Smith.ai Chatbot vs. Pure Chat

Compare features and see how your business can better capture leads and serve clients with the fully automated Smith.ai Chatbot.

GET STARTED NOW

The Smith.ai Advantage

Capture leads 24/7
No staff
needed
Free & unlimited chats

Smith.ai: the best alternative to Pure Chat

Smith.ai
Pure Chat
INCLUDED FOR FREE
Unlimited chat conversations
100% bot-answered chats, 24/7
Captures email on every conversation
Captures phone number if desired
Automated lead qualification
Smart Q&A database
Custom AI bot
Pre-chat disclaimer
Mobile-friendly
Custom branding
Public API
Email support
Activity Dashboard
BOOSTED SERVICE
Seats for your staff
0
No seats needed
1</br>More seats available a la carte
Add professional live-chat agents
From $140/mo
Totally optional
X – live chat is available but has to be staffed by you
Unlimited Q&A and knowledge base
$50/month
X – you'll have to go elsewhere for this feature
Unlimited conversation playbooks
$50/month
Available with paid plans starting at $400 per month
CRM integrations
$0.50/chat
Starts at $39 per month
Zapier integration
$0.50/chat
Available with paid plans starting at $39 per month
White-glove setup option
$150 one-time fee
Totally optional
X – you'll have a CSM for support, but your team will do the work
Custom programming
$200/hr
Totally optional
Limited customization starting at $39 per month
Read our reviews
Clutch LogoCapterra Logo

Automated Chatbots vs. Live Chat Software

Automated Chatbot
Live Chat Software
Answers messages w/o extra staff
Yes
No
Quick one-time setup
Yes
No
Responds immediately 24/7
Yes
No
Automates lead qualification & intake
Yes
Sometimes
Triages chats automatically
Yes
No
100% consistency
Yes
No
Screens spam & sales
Yes
No

With the Smith.ai Chatbot, brands get fully automated lead capture and customer satisfaction solution. The Pure Chat app offers automation and transparency but leaves the human tasks to you.

It’s the 21st century and it’s more critical than ever for brands to be on point with technology. Therefore, even when you’ve got tools like the Smith.ai Chatbot and Pure Chat, which seem favorably similar in several ways, you have to get down to brass tacks and dissect the features to ensure that you’re truly getting the best solution for your brand.

Your business has its own unique concerns and needs. Perhaps you’ve already got a call center staff and are just looking to add a robust chatbot platform. Maybe you are starting small and only anticipate answering a handful of chats a month, so you don’t want to invest in a full-scale integration. We can’t possibly assume your needs, so let us break down the best features of both chatbots to help you decide what’s going to be best.

Pure Chat is a pretty impressive chatbot platform. It’s one of the leading solutions available today and it has a lot of great features to consider, starting with a 30-day free trial. Pure Chat also offers alerts, canned responses, and email when chat is unavailable. You can customize the chat widget and manage everything from a powerful dashboard.

Pure Chat also offers unlimited chats and transparency on its pricing and solutions, so it’s still on par with the Smith.ai Chatbot. Of course, branding is going to cost more (or cost in the first place, considering that the Smith.ai Chatbot is free).

Smith.ai offers unlimited chats, unlimited customization options, unlimited notifications, and everything else that you’d expect from a chat tool. You’ll be able to create canned responses, see chat transcripts and history, and so much more. That’s why it comes out on top in this matchup.

THE BASICS!

Live chat agents on duty 24/7
Real-time lead qualification & intake with CRM integration for complete workflows
Appointment & call-back scheduling with calendar integration
AI technology powers automatic responses, real-time English-Spanish translation, and more.
Payment collection with billing software integration
Instant chat transcripts via email. Contacts and chat conversations logged in your CRM.

What our customers are saying

“Great customer care and functionality. I love using Smith.ai. They do such a great job in following instructions on how I'd like my cases handled. I especially love the fact that I get email transcripts of all chats. I have never had incorrect information obtained (contact info) from any potential clients by Smith.ai. They are very detail oriented!”
Justie Nicol
"Smith allows us to converse with website visitors and turn them into potential clients. They've made it easier for us to be there at all times, even when we're not. We've worked with other vendors in the past and have found Smith.ai among the easiest to use. They're very responsive, they communicate well, and serve as our front lines for client communications."
Scott Peterson
“Simple way to start a great client experience. There are a lot of Chat options available, but this was a no brainer for us because of our great experience with Smith.ai as a company. Everything they do is focused on simplicity. Stuff just works. They make everything easy and have focused on hiring great people, which is evident by the way they treat us as a customer and the people that they chat with on our behalf.”
Brian Waller
“Love Smith.ai Chat! There is no way that I could staff a feature like that in house with my small business. Smith.ai makes the chat feature available around the clock. I am a lawyer and this feature is great for clients who are nervous or shy about making that initial phone call, or who are up thinking about the problem that they need help with outside of business hours. The Smith.ai Website Chat also integrates perfectly with my CRM/case management software. It has really been a boost to my business. I have tried other companies. Smith.ai is the best!”
Nicole G.

Unlimited chats answered 24/7/365

FREE AI
CHATBOT

$0
Per Month
Unlimited
chat conversations
includes
4 q&A and 1 playbook

ADD-on
Pricing

Unlimited playbooks - $50/mo
Unlimited Q&A - $50/mo
CRM Integrations - $0.50/chat
White-glove installation - $150

We integrate with your software

Contacts and chat transcripts are instantly logged in your systems

Small businesses trust Smith.ai Chatbot to capture more leads