Chatbot vs. Pure Chat

Compare features and see how your business can better capture leads and serve clients with the fully automated Chatbot.


The Advantage

Capture leads 24/7
No staff
Free & unlimited chats the best alternative to Pure Chat
Pure Chat
Unlimited chat conversations
100% bot-answered chats, 24/7
Captures email on every conversation
Captures phone number if desired
Automated lead qualification
Smart Q&A database
Custom AI bot
Pre-chat disclaimer
Custom branding
Public API
Email support
Activity Dashboard
Seats for your staff
No seats needed
1</br>More seats available a la carte
Add professional live-chat agents
From $140/mo
Totally optional
X – live chat is available but has to be staffed by you
Unlimited Q&A and knowledge base
X – you'll have to go elsewhere for this feature
Unlimited conversation playbooks
Available with paid plans starting at $400 per month
CRM integrations
Starts at $39 per month
Zapier integration
Available with paid plans starting at $39 per month
White-glove setup option
$150 one-time fee
Totally optional
X – you'll have a CSM for support, but your team will do the work
Custom programming
Totally optional
Limited customization starting at $39 per month
Read our reviews
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Automated Chatbots vs. Live Chat Software

Automated Chatbot
Live Chat Software
Answers messages w/o extra staff
Quick one-time setup
Responds immediately 24/7
Automates lead qualification & intake
Triages chats automatically
100% consistency
Screens spam & sales

With the Chatbot, brands get fully automated lead capture and customer satisfaction solution. The Pure Chat app offers automation and transparency but leaves the human tasks to you.

It’s the 21st century and it’s more critical than ever for brands to be on point with technology. Therefore, even when you’ve got tools like the Chatbot and Pure Chat, which seem favorably similar in several ways, you have to get down to brass tacks and dissect the features to ensure that you’re truly getting the best solution for your brand.

Your business has its own unique concerns and needs. Perhaps you’ve already got a call center staff and are just looking to add a robust chatbot platform. Maybe you are starting small and only anticipate answering a handful of chats a month, so you don’t want to invest in a full-scale integration. We can’t possibly assume your needs, so let us break down the best features of both chatbots to help you decide what’s going to be best.

Pure Chat is a pretty impressive chatbot platform. It’s one of the leading solutions available today and it has a lot of great features to consider, starting with a 30-day free trial. Pure Chat also offers alerts, canned responses, and email when chat is unavailable. You can customize the chat widget and manage everything from a powerful dashboard.

Pure Chat also offers unlimited chats and transparency on its pricing and solutions, so it’s still on par with the Chatbot. Of course, branding is going to cost more (or cost in the first place, considering that the Chatbot is free). offers unlimited chats, unlimited customization options, unlimited notifications, and everything else that you’d expect from a chat tool. You’ll be able to create canned responses, see chat transcripts and history, and so much more. That’s why it comes out on top in this matchup.


Live chat agents on duty 24/7
Real-time lead qualification & intake with CRM integration for complete workflows
Appointment & call-back scheduling with calendar integration
AI technology powers automatic responses, real-time English-Spanish translation, and more.
Payment collection with online billing and invoice links
Instant chat transcripts via email. Contacts and chat conversations logged in your CRM.

What our customers are saying

“Great customer care and functionality. I love using They do such a great job in following instructions on how I'd like my cases handled. I especially love the fact that I get email transcripts of all chats. I have never had incorrect information obtained (contact info) from any potential clients by They are very detail oriented!”
"Smith allows us to converse with website visitors and turn them into potential clients. They've made it easier for us to be there at all times, even when we're not. We've worked with other vendors in the past and have found among the easiest to use. They're very responsive, they communicate well, and serve as our front lines for client communications."
Scott Peterson
“Simple way to start a great client experience. There are a lot of Chat options available, but this was a no brainer for us because of our great experience with as a company. Everything they do is focused on simplicity. Stuff just works. They make everything easy and have focused on hiring great people, which is evident by the way they treat us as a customer and the people that they chat with on our behalf.”
Brian Waller
“Love Chat! There is no way that I could staff a feature like that in house with my small business. makes the chat feature available around the clock. I am a lawyer and this feature is great for clients who are nervous or shy about making that initial phone call, or who are up thinking about the problem that they need help with outside of business hours. The Website Chat also integrates perfectly with my CRM/case management software. It has really been a boost to my business. I have tried other companies. is the best!”
Nicole G.

Unlimited chats answered 24/7/365


Per Month
chat conversations
4 q&A and 1 playbook


Unlimited playbooks - $50/mo
Unlimited Q&A - $50/mo
CRM Integrations - $0.50/chat
White-glove installation - $150

We integrate with your software

Contacts and chat transcripts are instantly logged in your systems
Clio Grow
Capsule CRM
Lead Docket

Small businesses trust Chatbot to capture more leads