It’s the 21st century and it’s more critical than ever for brands to be on point with technology. Therefore, even when you’ve got tools like the Smith.ai Chatbot and Pure Chat, which seem favorably similar in several ways, you have to get down to brass tacks and dissect the features to ensure that you’re truly getting the best solution for your brand.
Your business has its own unique concerns and needs. Perhaps you’ve already got a call center staff and are just looking to add a robust chatbot platform. Maybe you are starting small and only anticipate answering a handful of chats a month, so you don’t want to invest in a full-scale integration. We can’t possibly assume your needs, so let us break down the best features of both chatbots to help you decide what’s going to be best.
Pure Chat is a pretty impressive chatbot platform. It’s one of the leading solutions available today and it has a lot of great features to consider, starting with a 30-day free trial. Pure Chat also offers alerts, canned responses, and email when chat is unavailable. You can customize the chat widget and manage everything from a powerful dashboard.
Pure Chat also offers unlimited chats and transparency on its pricing and solutions, so it’s still on par with the Smith.ai Chatbot. Of course, branding is going to cost more (or cost in the first place, considering that the Smith.ai Chatbot is free).
Smith.ai offers unlimited chats, unlimited customization options, unlimited notifications, and everything else that you’d expect from a chat tool. You’ll be able to create canned responses, see chat transcripts and history, and so much more. That’s why it comes out on top in this matchup.
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