Chatbot vs. ProProfs Chat

Compare features and see how your business can better capture leads and serve clients with the fully automated Chatbot.


The Advantage

Capture leads 24/7
No staff
Free & unlimited chats the best alternative to ProProfs Chat
ProProfs Chat
Unlimited chat conversations
100% bot-answered chats, 24/7
Captures email on every conversation
Captures phone number if desired
Automated lead qualification
Smart Q&A database
Custom AI bot
Pre-chat disclaimer
Custom branding
Public API
Email support
Activity Dashboard
Seats for your staff
No seats needed
1</br>More seats with additional cost
Add professional live-chat agents
From $140/mo
Totally optional
X – live chat is available, but has to be staffed by you
Unlimited Q&A and knowledge base
X – you'll have to go elsewhere for this feature
Unlimited conversation playbooks
X – you'll have to make playbooks somewhere else
CRM integrations
Available with premium plans
Zapier integration
Available with premium plans
White-glove setup option
$150 one-time fee
Totally optional
X – you'll have to install and setup the app yourself
Custom programming
Totally optional
Available with Enterprise custom quote plans
Read our reviews
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Automated Chatbots vs. Live Chat Software

Automated Chatbot
Live Chat Software
Answers messages w/o extra staff
Quick one-time setup
Responds immediately 24/7
Automates lead qualification & intake
Triages chats automatically
100% consistency
Screens spam & sales
No Chatbot is a fully automated solution for lead capture. ProProfs Chat offers easy-to-build chatbots to automate support and capture leads.

Chatbots are becoming the norm for businesses of all kinds. Today's audience wants instant answers and easy ways to find what they need. They’re looking for brands that offer a robust omnichannel communication solution, and that includes the use of chatbots to handle self-service inquiries or escalate conversations when necessary.

The ProProfs Chat tool is answering the call by delivering a unique chat builder that offers more selection and customization than most of the tools out there today. You can create custom chatbots your own way and automate the customer service process for your audience. also helps you create a custom chatbot and communication solution, including offering unlimited chats and plenty of real-time monitoring tools so that you can always keep an eye on the conversation. You will also find integrated scheduling and lead generation tools, and more.

Then, there’s the consideration that as many as 25% of your inquiries come in after hours—do you have the staff for that? And do you really want to pay for software and then have to pay for the staffing to manage the chatbot? That seems like a lot of extra money that doesn’t need to be spent.

On the other hand, the chatbot offers it all: a custom communication strategy, a robust AI-powered chatbot, and a totally free solution that works 24 hours a day, seven days a week, so that you don’t have to. You will be able to build a custom chatbot and set it to task, and probably never have to touch it again. While the ProProfs tool is great, it requires a lot of your own effort to make it work most effectively., on the other hand, is all about automation and AI.

For the robust features, transparency, and 24/7 availability, the Chatbot takes this round.


Live chat agents on duty 24/7
Real-time lead qualification & intake with CRM integration for complete workflows
Appointment & call-back scheduling with calendar integration
AI technology powers automatic responses, real-time English-Spanish translation, and more.
Payment collection with online billing and invoice links
Instant chat transcripts via email. Contacts and chat conversations logged in your CRM.

What our customers are saying

“Great customer care and functionality. I love using They do such a great job in following instructions on how I'd like my cases handled. I especially love the fact that I get email transcripts of all chats. I have never had incorrect information obtained (contact info) from any potential clients by They are very detail oriented!”
"Smith allows us to converse with website visitors and turn them into potential clients. They've made it easier for us to be there at all times, even when we're not. We've worked with other vendors in the past and have found among the easiest to use. They're very responsive, they communicate well, and serve as our front lines for client communications."
Scott Peterson
“Simple way to start a great client experience. There are a lot of Chat options available, but this was a no brainer for us because of our great experience with as a company. Everything they do is focused on simplicity. Stuff just works. They make everything easy and have focused on hiring great people, which is evident by the way they treat us as a customer and the people that they chat with on our behalf.”
Brian Waller
“Love Chat! There is no way that I could staff a feature like that in house with my small business. makes the chat feature available around the clock. I am a lawyer and this feature is great for clients who are nervous or shy about making that initial phone call, or who are up thinking about the problem that they need help with outside of business hours. The Website Chat also integrates perfectly with my CRM/case management software. It has really been a boost to my business. I have tried other companies. is the best!”
Nicole G.

Unlimited chats answered 24/7/365


Per Month
chat conversations
4 q&A and 1 playbook


Unlimited playbooks - $50/mo
Unlimited Q&A - $50/mo
CRM Integrations - $0.50/chat
White-glove installation - $150

We integrate with your software

Contacts and chat transcripts are instantly logged in your systems
Clio Grow
Capsule CRM
Lead Docket

Small businesses trust Chatbot to capture more leads