Smith.ai vs. ProProfs Chat

Chatbots are becoming the norm for businesses of all kinds. Today's audience wants instant answers and easy ways to find what they need. They’re looking for brands that offer a robust omnichannel communication solution, and that includes the use of chatbots to handle self-service inquiries or escalate conversations when necessary.

The ProProfs Chat tool is answering the call by delivering a unique chat builder that offers more selection and customization than most of the tools out there today. You can create custom chatbots your own way and automate the customer service process for your audience.

Smith.ai also helps you create a custom chatbot and communication solution, including offering unlimited chats and plenty of real-time monitoring tools so that you can always keep an eye on the conversation. You will also find integrated scheduling and lead generation tools, and more.

Then, there’s the consideration that as many as 25% of your inquiries come in after hours—do you have the staff for that? And do you really want to pay for software and then have to pay for the staffing to manage the chatbot? That seems like a lot of extra money that doesn’t need to be spent.

On the other hand, the Smith.ai chatbot offers it all: a custom communication strategy, a robust AI-powered chatbot, and a totally free solution that works 24 hours a day, seven days a week, so that you don’t have to. You will be able to build a custom chatbot and set it to task, and probably never have to touch it again. While the ProProfs tool is great, it requires a lot of your own effort to make it work most effectively. Smith.ai, on the other hand, is all about automation and AI.

For the robust features, transparency, and 24/7 availability, the Smith.ai Chatbot takes this round.