Chatbot vs. Nextiva

Compare features and see how your business can better capture leads and serve clients with the fully automated Chatbot.


The Advantage

Capture leads 24/7
No staff
Free & unlimited chats the best alternative to Nextiva
Unlimited chat conversations
100% bot-answered chats, 24/7
Captures email on every conversation
Captures phone number if desired
Automated lead qualification
Smart Q&A database
Custom AI bot
Pre-chat disclaimer
Custom branding
Public API
Email support
Activity Dashboard
Seats for your staff
No seats needed
1</br>Additional seats at pay per agent rate
Add professional live-chat agents
From $140/mo
Totally optional
X – live chat is available but has to be staffed by you
Unlimited Q&A and knowledge base
Included in premium plans
Unlimited conversation playbooks
X - you’ll have to make playbooks somewhere else
CRM integrations
Starting at $22.95/agent per month
Zapier integration
Starting at $22.95/agent per month
White-glove setup option
$150 one-time fee
Totally optional
Starting at $22.95/agent per month
Custom programming
Totally optional
Available with plans starting at $57.95/agent per month
Read our reviews
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Automated Chatbots vs. Live Chat Software

Automated Chatbot
Live Chat Software
Answers messages w/o extra staff
Quick one-time setup
Responds immediately 24/7
Automates lead qualification & intake
Triages chats automatically
100% consistency
Screens spam & sales
No Chatbot is a fully automated solution for lead capture. Nextiva offers impressive automations so everyone wins with AI chatbots.

Did you know that as many as 77% of online shoppers say that being able to engage in live chat or use a chatbot increases their likelihood of doing business with a brand? If you don’t have a chatbot yet, you’re missing out. The good news is that there are plenty of options out there today. While our Chatbot provides a hands-free, fully-tailored solution for omnichannel communication, not all the other apps are so thorough.

In fact, there are even some businesses that may feel they don’t need a service like the Chatbot because it has too much—and that’s totally fine. Choosing a chatbot and live chat provider is a decision unique to every organization. To help you narrow the field, we’ve taken the time to compare the Chatbot to Nextiva (and several other chatbots).

When your customers want real-time answers, both apps will be able to deliver. However, while you are spending a fortune on labor staffing the Nextiva platform, could be fielding the messages and letting your team focus their efforts elsewhere.

Let’s take a look at Nextiva.

Nextiva is a dynamic platform that offers more than just chat software. It also has other sales and service tools, tons of integrations, and resources to help businesses, which can do, too.

As far as the chatbot goes, Nextiva offers all the standard features and not much else. The Chatbot offers unlimited messaging, total customization, auto-responses, and much more. And while the Chatbot can integrate with almost any software you use, the Nextiva chat software only says it integrates with other Nextiva tools. How easily it integrates with other platforms remains to be seen.

These two apps have a lot to offer. However, Nextiva is not just a chatbot and that comes with a price that’s more than money-- if you really need a solid, reliable chatbot without breaking the bank or the labor budget, the Chatbot is the way to go.


Live chat agents on duty 24/7
Real-time lead qualification & intake with CRM integration for complete workflows
Appointment & call-back scheduling with calendar integration
AI technology powers automatic responses, real-time English-Spanish translation, and more.
Payment collection with online billing and invoice links
Instant chat transcripts via email. Contacts and chat conversations logged in your CRM.

What our customers are saying

“Great customer care and functionality. I love using They do such a great job in following instructions on how I'd like my cases handled. I especially love the fact that I get email transcripts of all chats. I have never had incorrect information obtained (contact info) from any potential clients by They are very detail oriented!”
"Smith allows us to converse with website visitors and turn them into potential clients. They've made it easier for us to be there at all times, even when we're not. We've worked with other vendors in the past and have found among the easiest to use. They're very responsive, they communicate well, and serve as our front lines for client communications."
Scott Peterson
“Simple way to start a great client experience. There are a lot of Chat options available, but this was a no brainer for us because of our great experience with as a company. Everything they do is focused on simplicity. Stuff just works. They make everything easy and have focused on hiring great people, which is evident by the way they treat us as a customer and the people that they chat with on our behalf.”
Brian Waller
“Love Chat! There is no way that I could staff a feature like that in house with my small business. makes the chat feature available around the clock. I am a lawyer and this feature is great for clients who are nervous or shy about making that initial phone call, or who are up thinking about the problem that they need help with outside of business hours. The Website Chat also integrates perfectly with my CRM/case management software. It has really been a boost to my business. I have tried other companies. is the best!”
Nicole G.

Unlimited chats answered 24/7/365


Per Month
chat conversations
4 q&A and 1 playbook


Unlimited playbooks - $50/mo
Unlimited Q&A - $50/mo
CRM Integrations - $0.50/chat
White-glove installation - $150

We integrate with your software

Contacts and chat transcripts are instantly logged in your systems
Clio Grow
Capsule CRM
Lead Docket

Small businesses trust Chatbot to capture more leads