Smith.ai Chatbot vs. Nextiva

Compare features and see how your business can better capture leads and serve clients with the fully automated Smith.ai Chatbot.

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The Smith.ai Advantage

Capture leads 24/7
No staff
needed
Free & unlimited chats

Smith.ai: the best alternative to Nextiva

Smith.ai
Nextiva
INCLUDED FOR FREE
Unlimited chat conversations
100% bot-answered chats, 24/7
Captures email on every conversation
Captures phone number if desired
Automated lead qualification
Smart Q&A database
Custom AI bot
Pre-chat disclaimer
Mobile-friendly
Custom branding
Public API
Email support
Activity Dashboard
BOOSTED SERVICE
Seats for your staff
0
No seats needed
1</br>Additional seats at pay per agent rate
Add professional live-chat agents
From $140/mo
Totally optional
X – live chat is available but has to be staffed by you
Unlimited Q&A and knowledge base
$50/month
Included in premium plans
Unlimited conversation playbooks
$50/month
X - you’ll have to make playbooks somewhere else
CRM integrations
$0.50/chat
Starting at $22.95/agent per month
Zapier integration
$0.50/chat
Starting at $22.95/agent per month
White-glove setup option
$150 one-time fee
Totally optional
Starting at $22.95/agent per month
Custom programming
$200/hr
Totally optional
Available with plans starting at $57.95/agent per month
Read our reviews
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Automated Chatbots vs. Live Chat Software

Automated Chatbot
Live Chat Software
Answers messages w/o extra staff
Yes
No
Quick one-time setup
Yes
No
Responds immediately 24/7
Yes
No
Automates lead qualification & intake
Yes
Sometimes
Triages chats automatically
Yes
No
100% consistency
Yes
No
Screens spam & sales
Yes
No

Smith.ai Chatbot is a fully automated solution for lead capture. Nextiva offers impressive automations so everyone wins with AI chatbots.

Did you know that as many as 77% of online shoppers say that being able to engage in live chat or use a chatbot increases their likelihood of doing business with a brand? If you don’t have a chatbot yet, you’re missing out. The good news is that there are plenty of options out there today. While our Smith.ai Chatbot provides a hands-free, fully-tailored solution for omnichannel communication, not all the other apps are so thorough.

In fact, there are even some businesses that may feel they don’t need a service like the Smith.ai Chatbot because it has too much—and that’s totally fine. Choosing a chatbot and live chat provider is a decision unique to every organization. To help you narrow the field, we’ve taken the time to compare the Smith.ai Chatbot to Nextiva (and several other chatbots).

When your customers want real-time answers, both apps will be able to deliver. However, while you are spending a fortune on labor staffing the Nextiva platform, Smith.ai could be fielding the messages and letting your team focus their efforts elsewhere.

Let’s take a look at Nextiva.

Nextiva is a dynamic platform that offers more than just chat software. It also has other sales and service tools, tons of integrations, and resources to help businesses, which Smith.ai can do, too.

As far as the chatbot goes, Nextiva offers all the standard features and not much else. The Smith.ai Chatbot offers unlimited messaging, total customization, auto-responses, and much more. And while the Smith.ai Chatbot can integrate with almost any software you use, the Nextiva chat software only says it integrates with other Nextiva tools. How easily it integrates with other platforms remains to be seen.

These two apps have a lot to offer. However, Nextiva is not just a chatbot and that comes with a price that’s more than money-- if you really need a solid, reliable chatbot without breaking the bank or the labor budget, the Smith.ai Chatbot is the way to go.

THE BASICS!

Live chat agents on duty 24/7
Real-time lead qualification & intake with CRM integration for complete workflows
Appointment & call-back scheduling with calendar integration
AI technology powers automatic responses, real-time English-Spanish translation, and more.
Payment collection with billing software integration
Instant chat transcripts via email. Contacts and chat conversations logged in your CRM.

What our customers are saying

“Great customer care and functionality. I love using Smith.ai. They do such a great job in following instructions on how I'd like my cases handled. I especially love the fact that I get email transcripts of all chats. I have never had incorrect information obtained (contact info) from any potential clients by Smith.ai. They are very detail oriented!”
Justie Nicol
"Smith allows us to converse with website visitors and turn them into potential clients. They've made it easier for us to be there at all times, even when we're not. We've worked with other vendors in the past and have found Smith.ai among the easiest to use. They're very responsive, they communicate well, and serve as our front lines for client communications."
Scott Peterson
“Simple way to start a great client experience. There are a lot of Chat options available, but this was a no brainer for us because of our great experience with Smith.ai as a company. Everything they do is focused on simplicity. Stuff just works. They make everything easy and have focused on hiring great people, which is evident by the way they treat us as a customer and the people that they chat with on our behalf.”
Brian Waller
“Love Smith.ai Chat! There is no way that I could staff a feature like that in house with my small business. Smith.ai makes the chat feature available around the clock. I am a lawyer and this feature is great for clients who are nervous or shy about making that initial phone call, or who are up thinking about the problem that they need help with outside of business hours. The Smith.ai Website Chat also integrates perfectly with my CRM/case management software. It has really been a boost to my business. I have tried other companies. Smith.ai is the best!”
Nicole G.

Unlimited chats answered 24/7/365

FREE AI
CHATBOT

$0
Per Month
Unlimited
chat conversations
includes
4 q&A and 1 playbook

ADD-on
Pricing

Unlimited playbooks - $50/mo
Unlimited Q&A - $50/mo
CRM Integrations - $0.50/chat
White-glove installation - $150

We integrate with your software

Contacts and chat transcripts are instantly logged in your systems

Small businesses trust Smith.ai Chatbot to capture more leads