The thing about chatbots is that while they’re supposed to be a fully automated solution, that doesn’t mean they’ll never need a human to assist them along the way. It’s no longer about whether you should choose a chatbot or live chat. Now, it’s about creating a dynamic omnichannel communication strategy that includes a robust, automated chatbot and live chat with human agents.
So, which chatbot app should you choose to get the job started? Well, with chatbots and live chat apps being a dime a dozen these days, it can seem a bit overwhelming. That’s why we wanted to take it upon ourselves to deliver a side-by-side comparison of our Smith.ai Chatbot and the impressive software from LiveZilla.
LiveZilla offers a web-based support platform with automated chatbots, email transcription, and more. It also offers ticket tracking and mobile apps are available for iOS and Android. You can create custom texts, ask for feedback and reviews, and even share files. There are also reporting features, but those are limited on the free plan.
While there is a free trial and a free version you can explore, it comes right back around to budgets at the end of the day—can you afford to enlist your own team and resources? And who’s going to do the work that your team used to handle? Instead of stretching your brand far too thin, consider the Smith.ai Chatbot that offers fully automated solutions 24 hours a day, seven days a week.
Both apps can be customized, but LiveZilla makes you do the work.
The Bottom Line? Those who need a quick, simple chat tool without additional support might find LiveZilla to provide an effective solution with its one-off pricing. However, if you want to create a dynamic chatbot that is tailored to your brand, the Smith.ai Chatbot is the way to go.