Smith.ai Chatbot vs. LiveZilla

Compare features and see how your business can better capture leads and serve clients with the fully automated Smith.ai Chatbot.

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The Smith.ai Advantage

Capture leads 24/7
No staff
needed
Free & unlimited chats

Smith.ai: the best alternative to LiveZilla

Smith.ai
LiveZilla
INCLUDED FOR FREE
Unlimited chat conversations
100% bot-answered chats, 24/7
Captures email on every conversation
Captures phone number if desired
Automated lead qualification
Smart Q&A database
Custom AI bot
Pre-chat disclaimer
Mobile-friendly
Custom branding
Public API
Email support
Activity Dashboard
BOOSTED SERVICE
Seats for your staff
0
No seats needed
1</br>More seats with premium plans
Add professional live-chat agents
From $140/mo
Totally optional
X – live chat is available but has to be staffed by you
Unlimited Q&A and knowledge base
$50/month
$155
Unlimited conversation playbooks
$50/month
X – you'll need to find playbooks elsewhere
CRM integrations
$0.50/chat
$155
Zapier integration
$0.50/chat
$155
White-glove setup option
$150 one-time fee
Totally optional
X – it's up to you to install and setup the chatbot
Custom programming
$200/hr
Totally optional
$155, limited customization options
Read our reviews
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Automated Chatbots vs. Live Chat Software

Automated Chatbot
Live Chat Software
Answers messages w/o extra staff
Yes
No
Quick one-time setup
Yes
No
Responds immediately 24/7
Yes
No
Automates lead qualification & intake
Yes
Sometimes
Triages chats automatically
Yes
No
100% consistency
Yes
No
Screens spam & sales
Yes
No

Smith.ai Chatbot is a fully automated lead-capture solution. LiveZilla makes lead gen automated and easy, but still needs you to manage and monitor.

The thing about chatbots is that while they’re supposed to be a fully automated solution, that doesn’t mean they’ll never need a human to assist them along the way. It’s no longer about whether you should choose a chatbot or live chat. Now, it’s about creating a dynamic omnichannel communication strategy that includes a robust, automated chatbot and live chat with human agents.

So, which chatbot app should you choose to get the job started? Well, with chatbots and live chat apps being a dime a dozen these days, it can seem a bit overwhelming. That’s why we wanted to take it upon ourselves to deliver a side-by-side comparison of our Smith.ai Chatbot and the impressive software from LiveZilla.

LiveZilla offers a web-based support platform with automated chatbots, email transcription, and more. It also offers ticket tracking and mobile apps are available for iOS and Android. You can create custom texts, ask for feedback and reviews, and even share files. There are also reporting features, but those are limited on the free plan.

While there is a free trial and a free version you can explore, it comes right back around to budgets at the end of the day—can you afford to enlist your own team and resources? And who’s going to do the work that your team used to handle? Instead of stretching your brand far too thin, consider the Smith.ai Chatbot that offers fully automated solutions 24 hours a day, seven days a week.

Both apps can be customized, but LiveZilla makes you do the work.

The Bottom Line? Those who need a quick, simple chat tool without additional support might find LiveZilla to provide an effective solution with its one-off pricing. However, if you want to create a dynamic chatbot that is tailored to your brand, the Smith.ai Chatbot is the way to go.

THE BASICS!

Live chat agents on duty 24/7
Real-time lead qualification & intake with CRM integration for complete workflows
Appointment & call-back scheduling with calendar integration
AI technology powers automatic responses, real-time English-Spanish translation, and more.
Payment collection with billing software integration
Instant chat transcripts via email. Contacts and chat conversations logged in your CRM.

What our customers are saying

“Great customer care and functionality. I love using Smith.ai. They do such a great job in following instructions on how I'd like my cases handled. I especially love the fact that I get email transcripts of all chats. I have never had incorrect information obtained (contact info) from any potential clients by Smith.ai. They are very detail oriented!”
Justie Nicol
"Smith allows us to converse with website visitors and turn them into potential clients. They've made it easier for us to be there at all times, even when we're not. We've worked with other vendors in the past and have found Smith.ai among the easiest to use. They're very responsive, they communicate well, and serve as our front lines for client communications."
Scott Peterson
“Simple way to start a great client experience. There are a lot of Chat options available, but this was a no brainer for us because of our great experience with Smith.ai as a company. Everything they do is focused on simplicity. Stuff just works. They make everything easy and have focused on hiring great people, which is evident by the way they treat us as a customer and the people that they chat with on our behalf.”
Brian Waller
“Love Smith.ai Chat! There is no way that I could staff a feature like that in house with my small business. Smith.ai makes the chat feature available around the clock. I am a lawyer and this feature is great for clients who are nervous or shy about making that initial phone call, or who are up thinking about the problem that they need help with outside of business hours. The Smith.ai Website Chat also integrates perfectly with my CRM/case management software. It has really been a boost to my business. I have tried other companies. Smith.ai is the best!”
Nicole G.

Unlimited chats answered 24/7/365

FREE AI
CHATBOT

$0
Per Month
Unlimited
chat conversations
includes
4 q&A and 1 playbook

ADD-on
Pricing

Unlimited playbooks - $50/mo
Unlimited Q&A - $50/mo
CRM Integrations - $0.50/chat
White-glove installation - $150

We integrate with your software

Contacts and chat transcripts are instantly logged in your systems

Small businesses trust Smith.ai Chatbot to capture more leads