Chatbot vs. LiveSupport

Compare features and see how your business can better capture leads and serve clients with the fully automated Chatbot.


The Advantage

Capture leads 24/7
No staff
Free & unlimited chats the best alternative to LiveSupport
Unlimited chat conversations
100% bot-answered chats, 24/7
Captures email on every conversation
Captures phone number if desired
Automated lead qualification
Smart Q&A database
Custom AI bot
Pre-chat disclaimer
Custom branding
Public API
Email support
Activity Dashboard
Seats for your staff
No seats needed
1</br>More seats with premium plans
Add professional live-chat agents
From $140/mo
Totally optional
X – live chat is available, but has to be staffed by you
Unlimited Q&A and knowledge base
Included, but you have to do the work
Unlimited conversation playbooks
Lead qualification is offered on plans $59.99/agent, per month and higher
CRM integrations
Included, but you’ll do the work yourself
Zapier integration
Available with paid plans starting at $400 per month
White-glove setup option
$150 one-time fee
Totally optional
X – you'll have a CSM for support, but your team will do the work
Custom programming
Totally optional
Available with Business package at $99.99/agent, per month
Read our reviews
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Automated Chatbots vs. Live Chat Software

Automated Chatbot
Live Chat Software
Answers messages w/o extra staff
Quick one-time setup
Responds immediately 24/7
Automates lead qualification & intake
Triages chats automatically
100% consistency
Screens spam & sales
No Chatbot is a fully automated solution for lead capture. LiveSupport is a comprehensive live chat solution that enables users and empowers your agents.

The chatbot is the next big thing in the business world, and it’s time to get on board. With as many as 90 percent of people saying they prefer brands to have online self-service portals, it’s not hard to see the demand. Not only that, but as many as 46% are now preferring live website chat to any other means of communication.

Fortunately, there are a lot of tools out there today to help you create this platform for your visitors. They each have their features and benefits to consider, but you will need to also make sure that you think about what matters most to you.

The Chatbot and LiveSupport both have impressive chat tools that can help you offer more conversation tools for your audience. However, there’s a little more to look at in order to help you choose which chatbot is actually best for you.

Let’s start with LiveSupport, which offers a scalable chat solution that’s more of a service channel, including tech support, integrations, chat transcripts, a knowledge base, and more. You can share files, block visitors, and add Click-to-Call to your chatbot. LiveSupport offers some customization options, translation solutions, and real-time customer monitoring.

With the Chatbot, you’ll find all of these features and so much more. The 100% AI-powered chatbot is fueled by machine learning so it can understand and adapt to the needs of your customers. You’ll be able to customize the chat widget to fit your brand and enjoy unlimited chats 24 hours a day, seven days a week so that your business never sleeps, even when you need to.

That kind of around-the-clock support and the impressive features that you get without spending a dime is what makes the Chatbot the top choice here.


Live chat agents on duty 24/7
Real-time lead qualification & intake with CRM integration for complete workflows
Appointment & call-back scheduling with calendar integration
AI technology powers automatic responses, real-time English-Spanish translation, and more.
Payment collection with online billing and invoice links
Instant chat transcripts via email. Contacts and chat conversations logged in your CRM.

What our customers are saying

“Great customer care and functionality. I love using They do such a great job in following instructions on how I'd like my cases handled. I especially love the fact that I get email transcripts of all chats. I have never had incorrect information obtained (contact info) from any potential clients by They are very detail oriented!”
"Smith allows us to converse with website visitors and turn them into potential clients. They've made it easier for us to be there at all times, even when we're not. We've worked with other vendors in the past and have found among the easiest to use. They're very responsive, they communicate well, and serve as our front lines for client communications."
Scott Peterson
“Simple way to start a great client experience. There are a lot of Chat options available, but this was a no brainer for us because of our great experience with as a company. Everything they do is focused on simplicity. Stuff just works. They make everything easy and have focused on hiring great people, which is evident by the way they treat us as a customer and the people that they chat with on our behalf.”
Brian Waller
“Love Chat! There is no way that I could staff a feature like that in house with my small business. makes the chat feature available around the clock. I am a lawyer and this feature is great for clients who are nervous or shy about making that initial phone call, or who are up thinking about the problem that they need help with outside of business hours. The Website Chat also integrates perfectly with my CRM/case management software. It has really been a boost to my business. I have tried other companies. is the best!”
Nicole G.

Unlimited chats answered 24/7/365


Per Month
chat conversations
4 q&A and 1 playbook


Unlimited playbooks - $50/mo
Unlimited Q&A - $50/mo
CRM Integrations - $0.50/chat
White-glove installation - $150

We integrate with your software

Contacts and chat transcripts are instantly logged in your systems
Clio Grow
Capsule CRM
Lead Docket

Small businesses trust Chatbot to capture more leads