The chatbot is the next big thing in the business world, and it’s time to get on board. With as many as 90 percent of people saying they prefer brands to have online self-service portals, it’s not hard to see the demand. Not only that, but as many as 46% are now preferring live website chat to any other means of communication.
Fortunately, there are a lot of tools out there today to help you create this platform for your visitors. They each have their features and benefits to consider, but you will need to also make sure that you think about what matters most to you.
The Smith.ai Chatbot and LiveSupport both have impressive chat tools that can help you offer more conversation tools for your audience. However, there’s a little more to look at in order to help you choose which chatbot is actually best for you.
Let’s start with LiveSupport, which offers a scalable chat solution that’s more of a service channel, including tech support, integrations, chat transcripts, a knowledge base, and more. You can share files, block visitors, and add Click-to-Call to your chatbot. LiveSupport offers some customization options, translation solutions, and real-time customer monitoring.
With the Smith.ai Chatbot, you’ll find all of these features and so much more. The 100% AI-powered chatbot is fueled by machine learning so it can understand and adapt to the needs of your customers. You’ll be able to customize the chat widget to fit your brand and enjoy unlimited chats 24 hours a day, seven days a week so that your business never sleeps, even when you need to.
That kind of around-the-clock support and the impressive features that you get without spending a dime is what makes the Smith.ai Chatbot the top choice here.