Smith.ai vs. LiveEngage

Chatbots are an essential part of your brand today. Of course, you want more than just a standard chatbot if you really want to harness the power of your communication strategy. Reach more people and give your clients better solutions with a ready-to-interact chatbot that can handle all kinds of simple inquiries and requests.

It's even better when you bundle it as a part of your subscription to a live chat service because then you can get all of your communication solutions in one. You’ll also be able to find a host of different tools and solutions to choose from, so be sure to do your homework. We'll help you in this guide by exploring the Smith.ai Chatbot and the Conversation Orchestrator, formerly known as the LiveEngage chatbot.

Conversation Orchestrator is designed to do exactly that—orchestrate the entire conversation. That includes using powerful AI and automation to deliver answers and support for your audience. There's a conversation manager, builder, and intent manager.

The conversation builder helps you build all the automated flows you could dream of along with simple point-and-click features. You'll be able to use the manager to manage it all and the orchestrator will keep it all streamlined and deliver a total chatbot experience for your audience.

The Smith.ai Chatbot also helps create automated chat flows and a custom chatbot. However, it does it all free of charge, and it learns as it goes so that you don’t have to do any of the work once it’s up and running.

Do you have the time or agents to dedicated to managing the Conversation Orchestrator? Are you willing to invest the time and money? Or, are you like most brands today who are looking for an all-inclusive solution? If that’s the case, the Smith.ai Chatbot can deliver it all.