Chatbot vs. LiveEngage by LivePerson

Compare features and see how your business can better capture leads and serve clients with the fully automated Chatbot.


The Advantage

Capture leads 24/7
No staff
Free & unlimited chats the best alternative to LiveEngage by LivePerson
Unlimited chat conversations
100% bot-answered chats, 24/7
Captures email on every conversation
Captures phone number if desired
Automated lead qualification
Smart Q&A database
Custom AI bot
Pre-chat disclaimer
Custom branding
Public API
Email support
Activity Dashboard
Seats for your staff
No seats needed
1</br>More seats sold per user starting at $40 per month
Add professional live-chat agents
From $140/mo
Totally optional
X – live chat is available but has to be staffed by you
Unlimited Q&A and knowledge base
X – you'll have to go elsewhere for this feature
Unlimited conversation playbooks
X – you will have to find playbooks somewhere else
CRM integrations
Zapier integration
White-glove setup option
$150 one-time fee
Totally optional
X – you'll have support, but your team will do the work
Custom programming
Totally optional
Available with Enterprise plans (custom quote)
Read our reviews
Clutch LogoCapterra Logo

Automated Chatbots vs. Live Chat Software

Automated Chatbot
Live Chat Software
Answers messages w/o extra staff
Quick one-time setup
Responds immediately 24/7
Automates lead qualification & intake
Triages chats automatically
100% consistency
Screens spam & sales
No Chatbot is a fully automated solution for lead capture. LiveEngage is a conversational AI solution for brands with agents in place.

Chatbots are an essential part of your brand today. Of course, you want more than just a standard chatbot if you really want to harness the power of your communication strategy. Reach more people and give your clients better solutions with a ready-to-interact chatbot that can handle all kinds of simple inquiries and requests.

It's even better when you bundle it as a part of your subscription to a live chat service because then you can get all of your communication solutions in one. You’ll also be able to find a host of different tools and solutions to choose from, so be sure to do your homework. We'll help you in this guide by exploring the Chatbot and the Conversation Orchestrator, formerly known as the LiveEngage chatbot.

Conversation Orchestrator is designed to do exactly that—orchestrate the entire conversation. That includes using powerful AI and automation to deliver answers and support for your audience. There's a conversation manager, builder, and intent manager.

The conversation builder helps you build all the automated flows you could dream of along with simple point-and-click features. You'll be able to use the manager to manage it all and the orchestrator will keep it all streamlined and deliver a total chatbot experience for your audience.

The Chatbot also helps create automated chat flows and a custom chatbot. However, it does it all free of charge, and it learns as it goes so that you don’t have to do any of the work once it’s up and running.

Do you have the time or agents to dedicated to managing the Conversation Orchestrator? Are you willing to invest the time and money? Or, are you like most brands today who are looking for an all-inclusive solution? If that’s the case, the Chatbot can deliver it all.


Live chat agents on duty 24/7
Real-time lead qualification & intake with CRM integration for complete workflows
Appointment & call-back scheduling with calendar integration
AI technology powers automatic responses, real-time English-Spanish translation, and more.
Payment collection with online billing and invoice links
Instant chat transcripts via email. Contacts and chat conversations logged in your CRM.

What our customers are saying

“Great customer care and functionality. I love using They do such a great job in following instructions on how I'd like my cases handled. I especially love the fact that I get email transcripts of all chats. I have never had incorrect information obtained (contact info) from any potential clients by They are very detail oriented!”
Justie Nicol
"Smith allows us to converse with website visitors and turn them into potential clients. They've made it easier for us to be there at all times, even when we're not. We've worked with other vendors in the past and have found among the easiest to use. They're very responsive, they communicate well, and serve as our front lines for client communications."
Scott Peterson
“Simple way to start a great client experience. There are a lot of Chat options available, but this was a no brainer for us because of our great experience with as a company. Everything they do is focused on simplicity. Stuff just works. They make everything easy and have focused on hiring great people, which is evident by the way they treat us as a customer and the people that they chat with on our behalf.”
Brian Waller
“Love Chat! There is no way that I could staff a feature like that in house with my small business. makes the chat feature available around the clock. I am a lawyer and this feature is great for clients who are nervous or shy about making that initial phone call, or who are up thinking about the problem that they need help with outside of business hours. The Website Chat also integrates perfectly with my CRM/case management software. It has really been a boost to my business. I have tried other companies. is the best!”
Nicole G.

Unlimited chats answered 24/7/365


Per Month
chat conversations
4 q&A and 1 playbook


Unlimited playbooks - $50/mo
Unlimited Q&A - $50/mo
CRM Integrations - $0.50/chat
White-glove installation - $150

We integrate with your software

Contacts and chat transcripts are instantly logged in your systems
Clio Grow
Capsule CRM
Lead Docket

Small businesses trust Chatbot to capture more leads