Chatbot vs. LiveChat

Compare features and see how your business can better capture leads and serve clients with the fully automated Chatbot.


The Advantage

Capture leads 24/7
No staff
Free & unlimited chats the best alternative to LiveChat
Unlimited chat conversations
100% bot-answered chats, 24/7
Captures email on every conversation
Captures phone number if desired
Automated lead qualification
Smart Q&A database
Custom AI bot
Pre-chat disclaimer
Custom branding
Public API
Email support
Activity Dashboard
Seats for your staff
No seats needed
2 on basic plans, unlimited available by custom quote
Add professional live-chat agents
From $140/mo
Totally optional
X – your staff will have to field the chats
Unlimited Q&A and knowledge base
$16/agent per month
Unlimited conversation playbooks
X – you'll have to find your playbooks somewhere else
CRM integrations
Included, but you have to do the work
Zapier integration
Included, but you have to do the work
White-glove setup option
$150 one-time fee
Totally optional
X – your team will have to take care of installation and setup
Custom programming
Totally optional
Available by quote on premium plans
Read our reviews
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Automated Chatbots vs. Live Chat Software

Automated Chatbot
Live Chat Software
Answers messages w/o extra staff
Quick one-time setup
Responds immediately 24/7
Automates lead qualification & intake
Triages chats automatically
100% consistency
Screens spam & sales
No Chatbot provides a fully automatic solution for lead capture. LiveChat does too, except that they’re missing the staff to help you deliver it.

25% of leads come in after-hours, which means that 24/7 availability is no longer a bonus—it's a must. The question becomes which tool has the better solution that includes 24/7 live chat and/or chatbot services. The answer? That’s why we’re here. Take a look at the tables above, and then read on below to learn exactly what these two chatbots offer and which one is the clear winner.

LiveChat is a live chat platform that also has a full-service chatbot, knowledgebase, and other premium features available for businesses that choose to host their chatbot there. There’s a helpdesk you can use for customer support, and you can integrate all of your messaging in one place. It also offers several eCommerce features and integrations, team management tools, and access to messaging channels. also streamlines your messaging channels and delivers them all in one place, helping you to craft and execute the perfect communication strategy. LiveChat gives you the tools to do that—but again the work is left to you.

LiveChat can integrate with over 200 different apps and tools that you use, but can integrate with hundreds more. Plus, the machine learning allows the bot to evolve and grow with the changing needs of your audience. offers a totally free solution to improve your chatbot experiences instantly and effortlessly. Not only will our 24/7 Chatbot make sure that your website never sleeps, but it will also ensure that your business makes a great impression by always being there.

While LiveChat is a pretty good app, you're still going to have to spend a fortune managing it moving forward. That’s why the Chatbot pulls ahead here—and by a mile—they offer everything that your business needs along with a hands-free Chatbot that just works from the moment it’s installed.


Live chat agents on duty 24/7
Real-time lead qualification & intake with CRM integration for complete workflows
Appointment & call-back scheduling with calendar integration
AI technology powers automatic responses, real-time English-Spanish translation, and more.
Payment collection with online billing and invoice links
Instant chat transcripts via email. Contacts and chat conversations logged in your CRM.

What our customers are saying

“Great customer care and functionality. I love using They do such a great job in following instructions on how I'd like my cases handled. I especially love the fact that I get email transcripts of all chats. I have never had incorrect information obtained (contact info) from any potential clients by They are very detail oriented!”
Justie Nicol
"Smith allows us to converse with website visitors and turn them into potential clients. They've made it easier for us to be there at all times, even when we're not. We've worked with other vendors in the past and have found among the easiest to use. They're very responsive, they communicate well, and serve as our front lines for client communications."
Scott Peterson
“Simple way to start a great client experience. There are a lot of Chat options available, but this was a no brainer for us because of our great experience with as a company. Everything they do is focused on simplicity. Stuff just works. They make everything easy and have focused on hiring great people, which is evident by the way they treat us as a customer and the people that they chat with on our behalf.”
Brian Waller
“Love Chat! There is no way that I could staff a feature like that in house with my small business. makes the chat feature available around the clock. I am a lawyer and this feature is great for clients who are nervous or shy about making that initial phone call, or who are up thinking about the problem that they need help with outside of business hours. The Website Chat also integrates perfectly with my CRM/case management software. It has really been a boost to my business. I have tried other companies. is the best!”
Nicole G.

Unlimited chats answered 24/7/365


Per Month
chat conversations
4 q&A and 1 playbook


Unlimited playbooks - $50/mo
Unlimited Q&A - $50/mo
CRM Integrations - $0.50/chat
White-glove installation - $150

We integrate with your software

Contacts and chat transcripts are instantly logged in your systems
Clio Grow
Capsule CRM
Lead Docket

Small businesses trust Chatbot to capture more leads