Smith.ai vs. LiveAgent

Chatbots are supposed to make things easier. If you’re using LiveAgent, you’re going to find that it may be a bit more difficult. Despite the possible challenges, though, we want to take a closer look at this chatbot and compare it side-by-side with the Smith.ai Chatbot to help you figure out what’s right for your business.

Today's customers demand instant answers and self-service solutions. They expect companies to be available 24 hours a day, seven days a week so that they can get what they need on their time. The Internet is a great resource, but it’s completely changed the consumer mindset. That’s why integrating a chatbot with powerful AI is the next right move for your business.

There’s a lot to consider when choosing a chatbot. They have a lot of similar features but there are also plenty of unique features and elements to think about. Here’s what we think you need to know about these two.

The Smith.ai Chatbot offers a totally customizable chatbot solution that can be scaled to the exact needs of your business. They also offer Smart Q&A to deliver answers, mobile optimization, pre-set screening questions, and so much more. The custom AI bot will handle your chats (unlimited) 24 hours a day, seven days a week, 365 days a year.

LiveAgent is one of the top third-party chat apps. It offers an impressive collection of tools and resources that you can use to communicate with your customers and streamline your total communication process. There are customizable features but they’re a bit more limited.

The chatbot’s name is Quriobot and it can handle all kinds of basic chat needs. The biggest caveat here is that you have to grab the widget code and embed the bot into your website by yourself. Smith.ai’s Chatbot comes with advanced features, including available white-glove installation and setup, and that’s why it comes out on top in this matchup.