Smith.ai Chatbot vs. LiveAgent

Compare features and see how your business can better capture leads and serve clients with the fully automated Smith.ai Chatbot.

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The Smith.ai Advantage

Capture leads 24/7
No staff
needed
Free & unlimited chats

Smith.ai: the best alternative to LiveAgent

Smith.ai
LiveAgent
INCLUDED FOR FREE
Unlimited chat conversations
100% bot-answered chats, 24/7
Captures email on every conversation
Captures phone number if desired
Automated lead qualification
Smart Q&A database
Custom AI bot
Pre-chat disclaimer
Mobile-friendly
Custom branding
Public API
Email support
Activity Dashboard
BOOSTED SERVICE
Seats for your staff
0
No seats needed
1</br>More seats with premium plans
Add professional live-chat agents
From $140/mo
Totally optional
X – live chat is available, but has to be staffed by you
Unlimited Q&A and knowledge base
$50/month
$19 per month, per user
Unlimited conversation playbooks
$50/month
Available with paid plans starting at $400 per month
CRM integrations
$0.50/chat
Included
Zapier integration
$0.50/chat
Included
White-glove setup option
$150 one-time fee
Totally optional
Included with all plans
Custom programming
$200/hr
Totally optional
Available with paid plans starting at $400 per month
Read our reviews
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Automated Chatbots vs. Live Chat Software

Automated Chatbot
Live Chat Software
Answers messages w/o extra staff
Yes
No
Quick one-time setup
Yes
No
Responds immediately 24/7
Yes
No
Automates lead qualification & intake
Yes
Sometimes
Triages chats automatically
Yes
No
100% consistency
Yes
No
Screens spam & sales
Yes
No

Smith.ai Chatbot is a fully automated solution for lead capture. LiveAgent offers a widget that can be added to your live chat, but you’ve got to add it on.

Chatbots are supposed to make things easier. If you’re using LiveAgent, you’re going to find that it may be a bit more difficult. Despite the possible challenges, though, we want to take a closer look at this chatbot and compare it side-by-side with the Smith.ai Chatbot to help you figure out what’s right for your business.

Today's customers demand instant answers and self-service solutions. They expect companies to be available 24 hours a day, seven days a week so that they can get what they need on their time. The Internet is a great resource, but it’s completely changed the consumer mindset. That’s why integrating a chatbot with powerful AI is the next right move for your business.

There’s a lot to consider when choosing a chatbot. They have a lot of similar features but there are also plenty of unique features and elements to think about. Here’s what we think you need to know about these two.

The Smith.ai Chatbot offers a totally customizable chatbot solution that can be scaled to the exact needs of your business. They also offer Smart Q&A to deliver answers, mobile optimization, pre-set screening questions, and so much more. The custom AI bot will handle your chats (unlimited) 24 hours a day, seven days a week, 365 days a year.

LiveAgent is one of the top third-party chat apps. It offers an impressive collection of tools and resources that you can use to communicate with your customers and streamline your total communication process. There are customizable features but they’re a bit more limited.

The chatbot’s name is Quriobot and it can handle all kinds of basic chat needs. The biggest caveat here is that you have to grab the widget code and embed the bot into your website by yourself. Smith.ai’s Chatbot comes with advanced features, including available white-glove installation and setup, and that’s why it comes out on top in this matchup.

THE BASICS!

Live chat agents on duty 24/7
Real-time lead qualification & intake with CRM integration for complete workflows
Appointment & call-back scheduling with calendar integration
AI technology powers automatic responses, real-time English-Spanish translation, and more.
Payment collection with billing software integration
Instant chat transcripts via email. Contacts and chat conversations logged in your CRM.

What our customers are saying

“Great customer care and functionality. I love using Smith.ai. They do such a great job in following instructions on how I'd like my cases handled. I especially love the fact that I get email transcripts of all chats. I have never had incorrect information obtained (contact info) from any potential clients by Smith.ai. They are very detail oriented!”
Justie Nicol
"Smith allows us to converse with website visitors and turn them into potential clients. They've made it easier for us to be there at all times, even when we're not. We've worked with other vendors in the past and have found Smith.ai among the easiest to use. They're very responsive, they communicate well, and serve as our front lines for client communications."
Scott Peterson
“Simple way to start a great client experience. There are a lot of Chat options available, but this was a no brainer for us because of our great experience with Smith.ai as a company. Everything they do is focused on simplicity. Stuff just works. They make everything easy and have focused on hiring great people, which is evident by the way they treat us as a customer and the people that they chat with on our behalf.”
Brian Waller
“Love Smith.ai Chat! There is no way that I could staff a feature like that in house with my small business. Smith.ai makes the chat feature available around the clock. I am a lawyer and this feature is great for clients who are nervous or shy about making that initial phone call, or who are up thinking about the problem that they need help with outside of business hours. The Smith.ai Website Chat also integrates perfectly with my CRM/case management software. It has really been a boost to my business. I have tried other companies. Smith.ai is the best!”
Nicole G.

Unlimited chats answered 24/7/365

FREE AI
CHATBOT

$0
Per Month
Unlimited
chat conversations
includes
4 q&A and 1 playbook

ADD-on
Pricing

Unlimited playbooks - $50/mo
Unlimited Q&A - $50/mo
CRM Integrations - $0.50/chat
White-glove installation - $150

We integrate with your software

Contacts and chat transcripts are instantly logged in your systems

Small businesses trust Smith.ai Chatbot to capture more leads