Chatbot vs.

Compare features and see how your business can better capture leads and serve clients with the fully automated Chatbot.


The Advantage

Capture leads 24/7
No staff
Free & unlimited chats the best alternative to
Unlimited chat conversations
100% bot-answered chats, 24/7
Captures email on every conversation
Captures phone number if desired
Automated lead qualification
Smart Q&A database
Custom AI bot
Pre-chat disclaimer
Custom branding
Public API
Email support
Activity Dashboard
Seats for your staff
No seats needed
1</br>More seats charged per agent, per month
Add professional live-chat agents
From $140/mo
Totally optional
X – live chat is available but has to be staffed by you
Unlimited Q&A and knowledge base
X – you'll have to go elsewhere for this feature
Unlimited conversation playbooks
X – you'll have to go elsewhere for this feature
CRM integrations
Zapier integration
White-glove setup option
$150 one-time fee
Totally optional
X – you'll need to do the work of setup and installation
Custom programming
Totally optional
Available with pro and business plans
Read our reviews
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Automated Chatbots vs. Live Chat Software

Automated Chatbot
Live Chat Software
Answers messages w/o extra staff
Quick one-time setup
Responds immediately 24/7
Automates lead qualification & intake
Triages chats automatically
100% consistency
Screens spam & sales
No Chatbot is fully automated for lead capture and more. offers a no-code chat builder, but you'll have to man the chats yourself.

Chatbots are changing the way brands and customers communicate—usually, it's for the better. And when you consider that more than 90% of consumers expect brands to have an online service portal, it’s time you figure out how to put this AI to work for your business.

Choosing the best chatbot is a curated decision that will vary from one brand to the next because every business has different needs. That’s why we’ve decided to set up these comparisons to help you decide. Here’s the low-down on these two. keeps up with in a lot of areas: Zapier and other integrations, easy notifications, rich media, code-free chatbots, and even the option for human takeover (at a cost). offers A/B testing and machine learning capabilities, too, giving businesses a rich platform that can handle their automated communication needs.

With the Chatbot, you can have access to all of these features, among others, along with machine learning and AI so that the Chatbot grows with your business and tailors itself to your audience. There are auto-responses and you can set up prescreening questions to help qualify leads, and so much more. Plus, it’s all totally free.

Another issue we’ve got with is that only the Custom Business plans offer unlimited chats-- the free chatbot has limits on how many people can be engaged at once. offers unlimited chats for all users with a Chatbot that is available 24/7/365.  

For those who just need a basic chatbot, might provide plenty of opportunities. However, for a fully automated, dynamic communication solution, the Chatbot, and all that comes with it, is the far better choice.


Live chat agents on duty 24/7
Real-time lead qualification & intake with CRM integration for complete workflows
Appointment & call-back scheduling with calendar integration
AI technology powers automatic responses, real-time English-Spanish translation, and more.
Payment collection with billing software integration
Instant chat transcripts via email. Contacts and chat conversations logged in your CRM.

What our customers are saying

“Great customer care and functionality. I love using They do such a great job in following instructions on how I'd like my cases handled. I especially love the fact that I get email transcripts of all chats. I have never had incorrect information obtained (contact info) from any potential clients by They are very detail oriented!”
Justie Nicol
"Smith allows us to converse with website visitors and turn them into potential clients. They've made it easier for us to be there at all times, even when we're not. We've worked with other vendors in the past and have found among the easiest to use. They're very responsive, they communicate well, and serve as our front lines for client communications."
Scott Peterson
“Simple way to start a great client experience. There are a lot of Chat options available, but this was a no brainer for us because of our great experience with as a company. Everything they do is focused on simplicity. Stuff just works. They make everything easy and have focused on hiring great people, which is evident by the way they treat us as a customer and the people that they chat with on our behalf.”
Brian Waller
“Love Chat! There is no way that I could staff a feature like that in house with my small business. makes the chat feature available around the clock. I am a lawyer and this feature is great for clients who are nervous or shy about making that initial phone call, or who are up thinking about the problem that they need help with outside of business hours. The Website Chat also integrates perfectly with my CRM/case management software. It has really been a boost to my business. I have tried other companies. is the best!”
Nicole G.

Unlimited chats answered 24/7/365


Per Month
chat conversations
4 q&A and 1 playbook


Unlimited playbooks - $50/mo
Unlimited Q&A - $50/mo
CRM Integrations - $0.50/chat
White-glove installation - $150

We integrate with your software

Contacts and chat transcripts are instantly logged in your systems

Small businesses trust Chatbot to capture more leads