Smith.ai Chatbot vs. Kayako

Compare features and see how your business can better capture leads and serve clients with the fully automated Smith.ai Chatbot.

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The Smith.ai Advantage

Capture leads 24/7
No staff
needed
Free & unlimited chats

Smith.ai: the best alternative to Kayako

Smith.ai
Kayako
INCLUDED FOR FREE
Unlimited chat conversations
100% bot-answered chats, 24/7
Captures email on every conversation
Captures phone number if desired
Automated lead qualification
Smart Q&A database
Custom AI bot
Pre-chat disclaimer
Mobile-friendly
Custom branding
Public API
Email support
Activity Dashboard
BOOSTED SERVICE
Seats for your staff
0
No seats needed
1</br>More seats with the premium plans
Add professional live-chat agents
From $140/mo
Totally optional
X – live chat is available but has to be staffed by you
Unlimited Q&A and knowledge base
$50/month
X – you'll have to make playbooks elsewhere
Unlimited conversation playbooks
$50/month
X – you'll have to make playbooks elsewhere
CRM integrations
$0.50/chat
Available with paid plans
Zapier integration
$0.50/chat
X – we couldn't find any information on this integration
White-glove setup option
$150 one-time fee
Totally optional
X – you will have to set up the chatbot yourself
Custom programming
$200/hr
Totally optional
Limited custom programming with premium plans
Read our reviews
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Automated Chatbots vs. Live Chat Software

Automated Chatbot
Live Chat Software
Answers messages w/o extra staff
Yes
No
Quick one-time setup
Yes
No
Responds immediately 24/7
Yes
No
Automates lead qualification & intake
Yes
Sometimes
Triages chats automatically
Yes
No
100% consistency
Yes
No
Screens spam & sales
Yes
No

Smith.ai Chatbot offers a fully automated, customer-centric solution for lead capture and more. Kayako is a unified service platform that makes it easy for your team to manage chatbots and other communications in one place.

The future is automated, but the future is now—if you’re not already on board with chatbots, you need to be. And if you’re not sure which ones you should be using, that’s okay. In this guide, we’ll take a look at two impressive choices: our own Smith.ai Chatbot and the near-equally impressive Kayako.

Kayako claims to offer a unified customer service solution to manage omnichannel communications, support customers, and stay personal. Their platform serves everyone from the small business to the enterprise organization, and they have a full range of support tools to help you along the way.

You’ll also find apps for iOS and Android, an open API, and third-party integrations. It offers customizable branding on higher plans and even the option to integrate live chat via desktop and mobile so that your team is always connected, no matter how they choose to connect.

Of course, as with most of the leading chatbots and tools out there, the caveat is that Smith.ai takes the lead in one unique way. In addition to matching these features and then some, the Smith.ai Chatbot offers unlimited chats and total customization for the right price of free.

Kayako lacks a customer portal, and they don’t offer routing or segmentation tools. The reporting is also a little lackluster in some areas, which is one area you can’t afford to sacrifice.

With Smith.ai’s Chatbot, you’ll have access to real-time insights and reporting. The Chatbot also includes notifications, chat history management, performance metrics management, and more. Plus, with all those extra features, you’re not going to spend a dime.

Kayako has a place in the market, somewhere, but if you want dynamic communications, a solution like the Smith.ai Chatbot is the clear winner here.

THE BASICS!

Live chat agents on duty 24/7
Real-time lead qualification & intake with CRM integration for complete workflows
Appointment & call-back scheduling with calendar integration
AI technology powers automatic responses, real-time English-Spanish translation, and more.
Payment collection with billing software integration
Instant chat transcripts via email. Contacts and chat conversations logged in your CRM.

What our customers are saying

“Great customer care and functionality. I love using Smith.ai. They do such a great job in following instructions on how I'd like my cases handled. I especially love the fact that I get email transcripts of all chats. I have never had incorrect information obtained (contact info) from any potential clients by Smith.ai. They are very detail oriented!”
Justie Nicol
"Smith allows us to converse with website visitors and turn them into potential clients. They've made it easier for us to be there at all times, even when we're not. We've worked with other vendors in the past and have found Smith.ai among the easiest to use. They're very responsive, they communicate well, and serve as our front lines for client communications."
Scott Peterson
“Simple way to start a great client experience. There are a lot of Chat options available, but this was a no brainer for us because of our great experience with Smith.ai as a company. Everything they do is focused on simplicity. Stuff just works. They make everything easy and have focused on hiring great people, which is evident by the way they treat us as a customer and the people that they chat with on our behalf.”
Brian Waller
“Love Smith.ai Chat! There is no way that I could staff a feature like that in house with my small business. Smith.ai makes the chat feature available around the clock. I am a lawyer and this feature is great for clients who are nervous or shy about making that initial phone call, or who are up thinking about the problem that they need help with outside of business hours. The Smith.ai Website Chat also integrates perfectly with my CRM/case management software. It has really been a boost to my business. I have tried other companies. Smith.ai is the best!”
Nicole G.

Unlimited chats answered 24/7/365

FREE AI
CHATBOT

$0
Per Month
Unlimited
chat conversations
includes
4 q&A and 1 playbook

ADD-on
Pricing

Unlimited playbooks - $50/mo
Unlimited Q&A - $50/mo
CRM Integrations - $0.50/chat
White-glove installation - $150

We integrate with your software

Contacts and chat transcripts are instantly logged in your systems

Small businesses trust Smith.ai Chatbot to capture more leads