The future is automated, but the future is now—if you’re not already on board with chatbots, you need to be. And if you’re not sure which ones you should be using, that’s okay. In this guide, we’ll take a look at two impressive choices: our own Smith.ai Chatbot and the near-equally impressive Kayako.
Kayako claims to offer a unified customer service solution to manage omnichannel communications, support customers, and stay personal. Their platform serves everyone from the small business to the enterprise organization, and they have a full range of support tools to help you along the way.
You’ll also find apps for iOS and Android, an open API, and third-party integrations. It offers customizable branding on higher plans and even the option to integrate live chat via desktop and mobile so that your team is always connected, no matter how they choose to connect.
Of course, as with most of the leading chatbots and tools out there, the caveat is that Smith.ai takes the lead in one unique way. In addition to matching these features and then some, the Smith.ai Chatbot offers unlimited chats and total customization for the right price of free.
Kayako lacks a customer portal, and they don’t offer routing or segmentation tools. The reporting is also a little lackluster in some areas, which is one area you can’t afford to sacrifice.
With Smith.ai’s Chatbot, you’ll have access to real-time insights and reporting. The Chatbot also includes notifications, chat history management, performance metrics management, and more. Plus, with all those extra features, you’re not going to spend a dime.
Kayako has a place in the market, somewhere, but if you want dynamic communications, a solution like the Smith.ai Chatbot is the clear winner here.