Intercom and Smith.ai are two companies that are answering the latest call of the customer service world: chatbots, instant answers, and access to all kinds of resources at any given moment in time.
Businesses like yours are now tasked with an even bigger feat: choosing the right chatbot for your organization. Fortunately, this guide will help you get an apples-to-apples look at Smith.ai’s own chatbot and Intercom, which offers an intelligent chatbot of its own.
Intercom saves chat history, and the Business Manager offers apps, bots, and in-app connections to create a link with your customers like never before. You can stream every communication in one place with the Inbox and even check out the proactive and self-service support options.
And if self-service isn’t what's on your mind, that’s okay. After all, while the Intercom Business Manager is pretty impressive, it’s not going to deliver the white glove service that comes from Smith.ai starting on day one.
There's something to be said for taking care of business, for real, and when that is the business of chatbots, Smith.ai has it all. You’ll get unlimited chats, 24/7 availability, pre-screening questions, auto-responses, and an AI-powered bot that learns as it grows.
Intercom offers a customer data platform that can help you grow and evolve in your chat offerings. It also offers dynamic integrated messaging so that you can reach more people in less time and do it without compromise. Smith.ai offers all of that and then some, and comes with integrated scheduling, intake, and more.
So, what’s the bottom line? While Intercom is making a good effort, they lack many features and some transparency. That’s why the Smith.ai chatbot wins this round.
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