Chatbot vs. Intaker

Compare features and see how your business can better capture leads and serve clients with the fully automated Chatbot.


The Advantage

Capture leads 24/7
No staff
Free & unlimited chats the best alternative over Intaker
Unlimited chat conversations
100% bot-answered chats, 24/7
Captures email on every conversation
Captures phone number if desired
Automated lead qualification
Smart Q&A database
Custom AI bot
Pre-chat disclaimer
Custom branding
Public API
Email support
Activity Dashboard
Seats for your staff
No seats needed
Unlimited seats
Add professional live-chat agents
From $140/mo
Totally optional
X - live chat is available but must be staffed by you
Unlimited Q&A and knowledge base
X - you need to look elsewhere for this feature
Unlimited conversation playbooks
Available for premium plans
CRM integrations
Zapier integration
White-glove setup option
$150 one-time fee
Totally optional
X - Your team will have to set up and install the chatbot
Custom programming
Totally optional
Limited customization available for premium plans
Read our reviews
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Automated Chatbots vs. Live Chat Software

Automated Chatbot
Live Chat Software
Answers messages w/o extra staff
Quick one-time setup
Responds immediately 24/7
Automates lead qualification & intake
Triages chats automatically
100% consistency
Screens spam & sales

The Chatbot is a fully automated lead capture solution for the modern business. Intaker is a dedicated chatbot for law firms and lawyers that simplifies and automates lead capture.

Chatbots are a must and if you don’t know it by now, you should. If you haven’t integrated one or if you’re just not pleased with the one that you have, you don’t have to worry. There are plenty of great tools out there today. Of course, what your business needs will be much different than the next. It will be up to you to explore the options and find your perfect fit.

Intaker is aptly named-- the platform is all about making it seamless for you to bring in new clients and qualify leads, helping people transition through the customer journey to make it even easier for them. When you do this, you’re increasing your brand’s reputation and the customer loyalty that comes along with it. However, it focuses so much on lead capture it might overlook some areas of service.

Intaker offers decent features as an intake and lead capture bot. From a custom appearance to landing pages, interactive voice and video, and even chat transcript access, this app offers a lot. However, it also has a lot of features that are still in the works.’s Chatbot and Intaker share a lot of the same features and offerings. However, some of the features that are offered by the two services are a bit different. For example, and the main reason that the Chatbot takes the lead, is that the chatbot offers more free features and included tools than any other platform out there. The Chatbot also offers automated responses and pre-screening questions, and so much more.

So, are you really going to keep double-paying for your chat tools, or is it time to streamline and let the Chatbot take the lead? We’re in favor of the latter, naturally.


Live chat agents on duty 24/7
Real-time lead qualification & intake with CRM integration for complete workflows
Appointment & call-back scheduling with calendar integration
AI technology powers automatic responses, real-time English-Spanish translation, and more.
Payment collection with online billing and invoice links
Instant chat transcripts via email. Contacts and chat conversations logged in your CRM.

What our customers are saying

“Great customer care and functionality. I love using They do such a great job in following instructions on how I'd like my cases handled. I especially love the fact that I get email transcripts of all chats. I have never had incorrect information obtained (contact info) from any potential clients by They are very detail oriented!”
Justie Nicol
"Smith allows us to converse with website visitors and turn them into potential clients. They've made it easier for us to be there at all times, even when we're not. We've worked with other vendors in the past and have found among the easiest to use. They're very responsive, they communicate well, and serve as our front lines for client communications."
Scott Peterson
“Simple way to start a great client experience. There are a lot of Chat options available, but this was a no brainer for us because of our great experience with as a company. Everything they do is focused on simplicity. Stuff just works. They make everything easy and have focused on hiring great people, which is evident by the way they treat us as a customer and the people that they chat with on our behalf.”
Brian Waller
“Love Chat! There is no way that I could staff a feature like that in house with my small business. makes the chat feature available around the clock. I am a lawyer and this feature is great for clients who are nervous or shy about making that initial phone call, or who are up thinking about the problem that they need help with outside of business hours. The Website Chat also integrates perfectly with my CRM/case management software. It has really been a boost to my business. I have tried other companies. is the best!”
Nicole G.

Unlimited chats answered 24/7/365


Per Month
chat conversations
4 q&A and 1 playbook


Unlimited playbooks - $50/mo
Unlimited Q&A - $50/mo
CRM Integrations - $0.50/chat
White-glove installation - $150

We integrate with your software

Contacts and chat transcripts are instantly logged in your systems

Small businesses trust Chatbot to capture more leads