Smith.ai vs. Intaker

In today's competitive landscape, capturing and converting leads online is crucial. Website chat solutions can offer a powerful way to engage potential clients, answer questions, and nurture leads in real-time. Smith.ai offers an AI-powered chat that can handle full conversations on its own. Our live agents can jump into complex conversations, when needed, and provide an added layer of support. Intaker relies solely on its AI chatbot. Though it focuses on client intake, it’s less effective in complex or sensitive situations that require a human touch. It also can’t take action the way our agents can — like with appointment setting or callbacks.

Though it uses a flashy video intro on its website to show off its tool, Intake is a simple chatbot with limited features. Smith.ai is a fully customizable solution that prioritizes human interactions through our advanced conversational AI. It ingests your website data and can be trained to answer all of your business-specific questions. Our Q&A feature also allows it to be even more precise using information or knowledge that falls outside of your website’s reach. The ability of our AI to handle any type of open-ended question frees your team up and allows them to focus on other higher-value tasks.

With Intaker, you must program the chatbot yourself to get it up and running. With Smith.ai, we offer full white-glove setup and support. It is a complete do-it-for-you solution that can capture and qualify leads, schedule appointments, and streamline your intake process. Our Onboarding team will set up your chatbot to ingest your website's data, build your no-code Playbooks (the name of our feature that is most like Intaker’s core functionality), add Q&A, customize your widget’s branding, and load business-specific instructions for our chat agents. 

Smith.ai offers transparent per-chat pricing, allowing you to scale your chat service based on your individual needs and budget. Smith.ai never charges for spam, sales, and incomplete chats, and we don’t have any long-term contracts. Our chats start at only $140/month for 20 chats, which includes our AI chatbot and live agents. If you don’t get many chats, we also have an à la carte option — where you only pay $10/chat — with no start-up costs. 

Our technology and custom-built integrations set us further apart from Intaker. We offer integrations with thousands of CRMs, calendar software, and marketing automation tools — including many of the top legal software like Clio, Filevine, Smokeball, MyCase, LawPay, and more. Plus, with Smith.ai, you have a client dashboard where you can view chat analytics and monitor your lead funnel’s performance. 

If you are looking for 360-degree coverage for your clients, we offer that as well.  You can add our AI-empowered Virtual Receptionists to any chat plan, starting at just $292.50/mo. Our receptionists handle every call quickly and efficiently and we can integrate directly with your legal CRM. We can also act as an extension of your SDR team through our Outreach Campaigns. Starting at $600/mo, our agents make outbound calls on your behalf — and send follow-up texts and emails — to improve your speed to lead and create more sales opportunities for your team 

For modern AI technology, live, North America-based agents, 24/7 coverage, and comprehensive lead intake, Smith.ai is the superior choice over Intaker.