Chatbot vs. HubSpot Chat

Compare features and see how your business can better capture leads and serve clients with the fully automated Chatbot.


The Advantage

Capture leads 24/7
No staff
Free & unlimited chats The best alternative to HubSpot Chat
HubSpot Chat
Unlimited chat conversations
100% bot-answered chats, 24/7
Captures email on every conversation
Captures phone number if desired
Automated lead qualification
Smart Q&A database
Custom AI bot
Pre-chat disclaimer
Custom branding
Public API
Email support
Activity Dashboard
Seats for your staff
No seats needed
1</br>More seats with premium plans
Add professional live-chat agents
From $140/mo
Totally optional
X – live chat is available, but has to be staffed by you
Unlimited Q&A and knowledge base
Unlimited conversation playbooks
Only available on Enterprise plans with playbooks permissions
CRM integrations
Integrates with HubSpot CRM free, the rest require premium membership
Zapier integration
Available with paid plans starting at $45 per month
White-glove setup option
$150 one-time fee
Totally optional
X – HubSpot lets you do the installation and setup
Custom programming
Totally optional
X – again, you’ll have to find someone else or do the work yourself
Read our reviews
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Automated Chatbots vs. Live Chat Software

Automated Chatbot
Live Chat Software
Answers messages w/o extra staff
Quick one-time setup
Responds immediately 24/7
Automates lead qualification & intake
Triages chats automatically
100% consistency
Screens spam & sales
No Chatbot provides a lead-capture solution that’s fully automatic. HubSpot Chat is automated within its own platform, but falls short with integrations.

Today’s marketplace is inundated with chat tools and chatbots that are changing the way the world communicates. Known in the industry as conversational marketing, this type of marketing is based entirely on having conversations with people. When you choose to use the HubSpot Chat feature or the Chatbot, you can guarantee that you’re having the best conversations to turn chats into leads and leads into sales.

Users want an omnichannel experience. Both platforms deliver well in this regard. HubSpot also has features like templates, email integrations, social media integrations, and scheduling. Of course, has all those features, as well, along with capable AI that can learn as it goes to give a truly-hands off solution.

Activity monitoring is also available from both tools, but the Chatbot goes a bit further with robust, real-time analytics and contact activity to keep everything streamlined.

Conversation routing, automation, and CRM integration are offered, although HubSpot’s is limited to its own CRM until businesses upgrade to a paid plan. Contact tracking and conversation history features make it easy for you to monitor everything in one place on both of these platforms.

HubSpot’s chatbot can integrate with other tools that you use, but so far its proven to be most effective integrating with its own private label products. The Chatbot, on the other hand, is designed to be embedded on any website and integrated with tons of software and apps.

So, are you going to keep missing out on the 46% of users who want to chat with you, or the 25% of those who want answers after-hours? Or are you going to embrace the assistance of the team at to take your chats to the next level?


Live chat agents on duty 24/7
Real-time lead qualification & intake with CRM integration for complete workflows
Appointment & call-back scheduling with calendar integration
AI technology powers automatic responses, real-time English-Spanish translation, and more.
Payment collection with online billing and invoice links
Instant chat transcripts via email. Contacts and chat conversations logged in your CRM.

What our customers are saying

“Great customer care and functionality. I love using They do such a great job in following instructions on how I'd like my cases handled. I especially love the fact that I get email transcripts of all chats. I have never had incorrect information obtained (contact info) from any potential clients by They are very detail oriented!”
Justie Nicol
"Smith allows us to converse with website visitors and turn them into potential clients. They've made it easier for us to be there at all times, even when we're not. We've worked with other vendors in the past and have found among the easiest to use. They're very responsive, they communicate well, and serve as our front lines for client communications."
Scott Peterson
“Simple way to start a great client experience. There are a lot of Chat options available, but this was a no brainer for us because of our great experience with as a company. Everything they do is focused on simplicity. Stuff just works. They make everything easy and have focused on hiring great people, which is evident by the way they treat us as a customer and the people that they chat with on our behalf.”
Brian Waller
“Love Chat! There is no way that I could staff a feature like that in house with my small business. makes the chat feature available around the clock. I am a lawyer and this feature is great for clients who are nervous or shy about making that initial phone call, or who are up thinking about the problem that they need help with outside of business hours. The Website Chat also integrates perfectly with my CRM/case management software. It has really been a boost to my business. I have tried other companies. is the best!”
Nicole G.

Unlimited chats answered 24/7/365


Per Month
chat conversations
4 q&A and 1 playbook


Unlimited playbooks - $50/mo
Unlimited Q&A - $50/mo
CRM Integrations - $0.50/chat
White-glove installation - $150

We integrate with your software

Contacts and chat transcripts are instantly logged in your systems

Small businesses trust Chatbot to capture more leads