Chatbot vs. Genesys Pure Cloud

Compare features and see how your business can better capture leads and serve clients with the fully automated Chatbot.


The Advantage

Capture leads 24/7
No staff
Free & unlimited chats The best alternative to Genesys Pure Cloud
Genesys Pure Cloud
Unlimited chat conversations
100% bot-answered chats, 24/7
Captures email on every conversation
Captures phone number if desired
Automated lead qualification
Smart Q&A database
Custom AI bot
Pre-chat disclaimer
Custom branding
Public API
Email support
Activity Dashboard
Seats for your staff
No seats needed
1</br>More seats starting at $75 per month
Add professional live-chat agents
From $140/mo
Totally optional
X – live chat is available, but has to be staffed by you
Unlimited Q&A and knowledge base
X – you'll have to go elsewhere for this feature
Unlimited conversation playbooks
X – you'll have to go elsewhere for this feature
CRM integrations
Zapier integration
White-glove setup option
$150 one-time fee
Totally optional
X – you'll have a CSM for support, but your team will do the work
Custom programming
Totally optional
Limited customization available with various plan tiers
Read our reviews
Clutch LogoCapterra Logo

Automated Chatbots vs. Live Chat Software

Automated Chatbot
Live Chat Software
Answers messages w/o extra staff
Quick one-time setup
Responds immediately 24/7
Automates lead qualification & intake
Triages chats automatically
100% consistency
Screens spam & sales
No Chatbot is a fully automated solution for lead capture. Genesys Pure Cloud uses automation and AI to improve your agents’ efficiency.

Most brands today understand the power of a chatbot and what it can do for your business. Not everyone is so ready to adopt, however, and that can be detrimental to business in several ways. If you want to deliver to the 90+ percent of your audience that expects an online customer service portal from the brands with which they do business, you have to get on board with chatbots, and that’s just the beginning.

There are hundreds of options for chatbots and AI tools that can empower your business in the digital age. While that brings the promise of opportunity, it also brings the problem of choosing what’s right for your business.

That’s where we come in. In this guide, we are going to take a look at the Chatbot and Genesys Pure Cloud to see what each offers. This can help you learn more about what’s out there and help you make the right decision about what’s best for your brand.

Genesys has a solution for businesses who are trying to improve the efficiency of their agents. The chatbot provides contextual answers and escalation. The AI includes natural language understanding and there’s a flow builder that allows you to create smart bots that can manage more than you expect.

The Chatbot can deliver the same impressive AI and automation solutions, and then some. In addition to a premium, totally customizable chatbot that canfield self-service requests, you’ll get it all totally free, which means you don’t have to worry about a budget at all.

Investing in a chatbot automates things for your agents and reduces labor and staffing costs. Investing in the chatbot offers a fully automated lead capture tool that eliminates the labor and staffing costs by doing it all for you. That’s an easy enough choice, for most.


Live chat agents on duty 24/7
Real-time lead qualification & intake with CRM integration for complete workflows
Appointment & call-back scheduling with calendar integration
AI technology powers automatic responses, real-time English-Spanish translation, and more.
Payment collection with online billing and invoice links
Instant chat transcripts via email. Contacts and chat conversations logged in your CRM.

What our customers are saying

“Great customer care and functionality. I love using They do such a great job in following instructions on how I'd like my cases handled. I especially love the fact that I get email transcripts of all chats. I have never had incorrect information obtained (contact info) from any potential clients by They are very detail oriented!”
"Smith allows us to converse with website visitors and turn them into potential clients. They've made it easier for us to be there at all times, even when we're not. We've worked with other vendors in the past and have found among the easiest to use. They're very responsive, they communicate well, and serve as our front lines for client communications."
Scott Peterson
“Simple way to start a great client experience. There are a lot of Chat options available, but this was a no brainer for us because of our great experience with as a company. Everything they do is focused on simplicity. Stuff just works. They make everything easy and have focused on hiring great people, which is evident by the way they treat us as a customer and the people that they chat with on our behalf.”
Brian Waller
“Love Chat! There is no way that I could staff a feature like that in house with my small business. makes the chat feature available around the clock. I am a lawyer and this feature is great for clients who are nervous or shy about making that initial phone call, or who are up thinking about the problem that they need help with outside of business hours. The Website Chat also integrates perfectly with my CRM/case management software. It has really been a boost to my business. I have tried other companies. is the best!”
Nicole G.

Unlimited chats answered 24/7/365


Per Month
chat conversations
4 q&A and 1 playbook


Unlimited playbooks - $50/mo
Unlimited Q&A - $50/mo
CRM Integrations - $0.50/chat
White-glove installation - $150

We integrate with your software

Contacts and chat transcripts are instantly logged in your systems
Clio Grow
Capsule CRM
Lead Docket

Small businesses trust Chatbot to capture more leads