Chatbot vs. Freshchat

Compare features and see how your business can better capture leads and serve clients with the fully automated Chatbot.


The Advantage

Capture leads 24/7
No staff
Free & unlimited chats The best alternative to Freshchat
Unlimited chat conversations
100% bot-answered chats, 24/7
Captures email on every conversation
Captures phone number if desired
Automated lead qualification
Smart Q&A database
Custom AI bot
Pre-chat disclaimer
Custom branding
Public API
Email support
Activity Dashboard
Seats for your staff
No seats needed
1</br>More seats with additional charge per seat
Add professional live-chat agents
From $140/mo
Totally optional
X – live chat is available but has to be staffed by you
Unlimited Q&A and knowledge base
Available on paid plans starting at $18/user per month
Unlimited conversation playbooks
X – you'll have to make playbooks somewhere else
CRM integrations
Available on paid plans starting at $18/user per month
Zapier integration
Available with paid plans starting at $400 per month
White-glove setup option
$150 one-time fee
Totally optional
X – you'll have to do the installation and setup yourself
Custom programming
Totally optional
Available with paid plans starting at $39/user per month
Read our reviews
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Automated Chatbots vs. Live Chat Software

Automated Chatbot
Live Chat Software
Answers messages w/o extra staff
Quick one-time setup
Responds immediately 24/7
Automates lead qualification & intake
Triages chats automatically
100% consistency
Screens spam & sales
No Chatbot delivers powerful communication with a fully automated lead capture solution. Freshchat is designed to deliver automated chatbots to help your team win customers and capture leads.

Today’s audiences demand chatbot solutions. Not only does it save time and give them control over their customer service needs, but it allows your brand to deliver a better customer experience without having to actually provide the people for it. There are several chatbots available today, but they’re not all created equally. In this matchup, we’ll look at Freshchat vs. the Chatbot.

Freshchat is part of the Freshworks family of products, offering a customer messaging solution that has a variety of features including automated chatbots and AI. The customer messaging features on Freshchat keep up with the competition, to say the least, but they may not fit the bill for everyone. Let’s take a deeper look. offers a 24/7 chatbot and live chat service that makes sure that every customer and client gets served in the exact way they prefer. The chatbot includes AI and machine learning so that it can grow with your business and evolve to create the perfect customer conversation. It also comes with self-service features, analytics and insights, and custom programming solutions.

Freshchat offers some customization in programming, but not complete control. In fact, the tool actually prides itself on being easy to setup and use without having to do a lot of coding in the first place. The Chatbot can be coded any way that you’d like, and it’ll be up and running in minutes with minimal effort on your part.

The Freshchat platform also integrates with Facebook Messenger, Apple Business Chat, WhatsApp for Business, and more.

But then, the last thing that you need is one more integration to get to the chat arena. With, the chatbot can integrate with your tech to streamline and deliver the chatbot solutions you need right away. The ability to run itself and adapt to changing customer needs, along with the host of features offered without a single charge are what set the Chatbot out in front.


Live chat agents on duty 24/7
Real-time lead qualification & intake with CRM integration for complete workflows
Appointment & call-back scheduling with calendar integration
AI technology powers automatic responses, real-time English-Spanish translation, and more.
Payment collection with online billing and invoice links
Instant chat transcripts via email. Contacts and chat conversations logged in your CRM.

What our customers are saying

“Great customer care and functionality. I love using They do such a great job in following instructions on how I'd like my cases handled. I especially love the fact that I get email transcripts of all chats. I have never had incorrect information obtained (contact info) from any potential clients by They are very detail oriented!”
"Smith allows us to converse with website visitors and turn them into potential clients. They've made it easier for us to be there at all times, even when we're not. We've worked with other vendors in the past and have found among the easiest to use. They're very responsive, they communicate well, and serve as our front lines for client communications."
Scott Peterson
“Simple way to start a great client experience. There are a lot of Chat options available, but this was a no brainer for us because of our great experience with as a company. Everything they do is focused on simplicity. Stuff just works. They make everything easy and have focused on hiring great people, which is evident by the way they treat us as a customer and the people that they chat with on our behalf.”
Brian Waller
“Love Chat! There is no way that I could staff a feature like that in house with my small business. makes the chat feature available around the clock. I am a lawyer and this feature is great for clients who are nervous or shy about making that initial phone call, or who are up thinking about the problem that they need help with outside of business hours. The Website Chat also integrates perfectly with my CRM/case management software. It has really been a boost to my business. I have tried other companies. is the best!”
Nicole G.

Unlimited chats answered 24/7/365


Per Month
chat conversations
4 q&A and 1 playbook


Unlimited playbooks - $50/mo
Unlimited Q&A - $50/mo
CRM Integrations - $0.50/chat
White-glove installation - $150

We integrate with your software

Contacts and chat transcripts are instantly logged in your systems
Clio Grow
Capsule CRM
Lead Docket

Small businesses trust Chatbot to capture more leads