Today’s audiences demand chatbot solutions. Not only does it save time and give them control over their customer service needs, but it allows your brand to deliver a better customer experience without having to actually provide the people for it. There are several chatbots available today, but they’re not all created equally. In this matchup, we’ll look at Freshchat vs. the Smith.ai Chatbot.
Freshchat is part of the Freshworks family of products, offering a customer messaging solution that has a variety of features including automated chatbots and AI. The customer messaging features on Freshchat keep up with the competition, to say the least, but they may not fit the bill for everyone. Let’s take a deeper look.
Smith.ai offers a 24/7 chatbot and live chat service that makes sure that every customer and client gets served in the exact way they prefer. The chatbot includes AI and machine learning so that it can grow with your business and evolve to create the perfect customer conversation. It also comes with self-service features, analytics and insights, and custom programming solutions.
Freshchat offers some customization in programming, but not complete control. In fact, the tool actually prides itself on being easy to setup and use without having to do a lot of coding in the first place. The Smith.ai Chatbot can be coded any way that you’d like, and it’ll be up and running in minutes with minimal effort on your part.
The Freshchat platform also integrates with Facebook Messenger, Apple Business Chat, WhatsApp for Business, and more.
But then, the last thing that you need is one more integration to get to the chat arena. With Smith.ai, the chatbot can integrate with your tech to streamline and deliver the chatbot solutions you need right away. The ability to run itself and adapt to changing customer needs, along with the host of features offered without a single charge are what set the Smith.ai Chatbot out in front.