Smith.ai Chatbot vs. Formilla

Compare features and see how your business can better capture leads and serve clients with the fully automated Smith.ai Chatbot.

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The Smith.ai Advantage

Capture leads 24/7
No staff
needed
Free & unlimited chats

Smith.ai: The best alternative to Formilla

Smith.ai
Formilla
INCLUDED FOR FREE
Unlimited chat conversations
100% bot-answered chats, 24/7
Captures email on every conversation
Captures phone number if desired
Automated lead qualification
Smart Q&A database
Custom AI bot
Pre-chat disclaimer
Mobile-friendly
Custom branding
Public API
Email support
Activity Dashboard
BOOSTED SERVICE
Seats for your staff
0
No seats needed
2</br>More seats with additional charge
Add professional live-chat agents
From $140/mo
Totally optional
X – live chat is available, but has to be staffed by you
Unlimited Q&A and knowledge base
$50/month
Yes, but you’ll have to build it yourself
Unlimited conversation playbooks
$50/month
Available with premium plans
CRM integrations
$0.50/chat
Included
Zapier integration
$0.50/chat
Included
White-glove setup option
$150 one-time fee
Totally optional
X – you'll have a CSM for support, but your team will do the work
Custom programming
$200/hr
Totally optional
Available with premium plans
Read our reviews
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Automated Chatbots vs. Live Chat Software

Automated Chatbot
Live Chat Software
Answers messages w/o extra staff
Yes
No
Quick one-time setup
Yes
No
Responds immediately 24/7
Yes
No
Automates lead qualification & intake
Yes
Sometimes
Triages chats automatically
Yes
No
100% consistency
Yes
No
Screens spam & sales
Yes
No

Smith.ai Chatbot is a fully automated solution for lead capture. Formilla offers multiple products in one for total marketing automation and lead capture.

When it comes to choosing a chatbot, there are several features that need to be considered. Of course, there are also businesses that have different needs. You'll have your pick of automated chatbots, live chats that you can staff, and managed live chats that include agents to field your messages. Or, you can choose a combination that works best for your brand.

How do you choose, though? Well, that depends on what you need. In this comparison guide, we’ll look specifically at two of the leading chatbots: Formilla and Smith.ai Chatbot. Both tools have an impressive selection of features and functions to help you create the perfect communication solution for your brand.

Let’s start with Formilla. We do appreciate that every plan includes unlimited chats and mobile apps for iOS and Android, as well as a desktop app. The features aren’t super-rich on the basic plan, but they’re enough to start.

If you upgrade, you’ll also find features like unlimited email and in-app messages, custom branding and themes, language support, and more. You’ll be able to add a custom bot or AI bot for an additional $19.99 per month, and you can find security features, email and chat support, and even chat history, rich reporting, and more.

With the Smith.ai chatbot, you get the chance to create a custom AI bot that can be tailored to your brand and take care of your customers. Plus, it’s totally free to use. The machine learning will learn as it goes, giving you a total hands-off solution when it comes to a chatbot.

The Smith.ai Chatbot comes with full support and full automation, designed to increase lead conversions and improve the customer experience. While Formilla does offer a lot of impressive features for its pricing, the lack of free features is reason enough to take a look at Smith.ai instead.

THE BASICS!

Live chat agents on duty 24/7
Real-time lead qualification & intake with CRM integration for complete workflows
Appointment & call-back scheduling with calendar integration
AI technology powers automatic responses, real-time English-Spanish translation, and more.
Payment collection with billing software integration
Instant chat transcripts via email. Contacts and chat conversations logged in your CRM.

What our customers are saying

“Great customer care and functionality. I love using Smith.ai. They do such a great job in following instructions on how I'd like my cases handled. I especially love the fact that I get email transcripts of all chats. I have never had incorrect information obtained (contact info) from any potential clients by Smith.ai. They are very detail oriented!”
Justie Nicol
"Smith allows us to converse with website visitors and turn them into potential clients. They've made it easier for us to be there at all times, even when we're not. We've worked with other vendors in the past and have found Smith.ai among the easiest to use. They're very responsive, they communicate well, and serve as our front lines for client communications."
Scott Peterson
“Simple way to start a great client experience. There are a lot of Chat options available, but this was a no brainer for us because of our great experience with Smith.ai as a company. Everything they do is focused on simplicity. Stuff just works. They make everything easy and have focused on hiring great people, which is evident by the way they treat us as a customer and the people that they chat with on our behalf.”
Brian Waller
“Love Smith.ai Chat! There is no way that I could staff a feature like that in house with my small business. Smith.ai makes the chat feature available around the clock. I am a lawyer and this feature is great for clients who are nervous or shy about making that initial phone call, or who are up thinking about the problem that they need help with outside of business hours. The Smith.ai Website Chat also integrates perfectly with my CRM/case management software. It has really been a boost to my business. I have tried other companies. Smith.ai is the best!”
Nicole G.

Unlimited chats answered 24/7/365

FREE AI
CHATBOT

$0
Per Month
Unlimited
chat conversations
includes
4 q&A and 1 playbook

ADD-on
Pricing

Unlimited playbooks - $50/mo
Unlimited Q&A - $50/mo
CRM Integrations - $0.50/chat
White-glove installation - $150

We integrate with your software

Contacts and chat transcripts are instantly logged in your systems

Small businesses trust Smith.ai Chatbot to capture more leads