Smith.ai Chatbot vs. Comm100 Live Chat

Compare features and see how your business can better capture leads and serve clients with the fully automated Smith.ai Chatbot.

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The Smith.ai Advantage

Capture leads 24/7
No staff
needed
Free & unlimited chats

Smith.ai: The best alternative to Comm100 Live Chat

Smith.ai
Comm100 Live Chat
INCLUDED FOR FREE
Unlimited chat conversations
100% bot-answered chats, 24/7
Captures email on every conversation
Captures phone number if desired
Automated lead qualification
Smart Q&A database
Custom AI bot
Pre-chat disclaimer
Mobile-friendly
Custom branding
Public API
Email support
Activity Dashboard
BOOSTED SERVICE
Seats for your staff
0
No seats needed
1</br>More seats start at $29 per month
Add professional live-chat agents
From $140/mo
Totally optional
X – live chat is available, but has to be staffed by you
Unlimited Q&A and knowledge base
$50/month
Available with custom quote Enterprise plans
Unlimited conversation playbooks
$50/month
X – you'll have to find playbooks somewhere else or make your own
CRM integrations
$0.50/chat
Available with paid plans starting at $49 per agent, per month
Zapier integration
$0.50/chat
Available with paid plans starting at $49 per agent, per month
White-glove setup option
$150 one-time fee
Totally optional
X – you'll have a CSM for support, but your team will do the work
Custom programming
$200/hr
Totally optional
Available with paid plans starting at $49 per agent, per month
Read our reviews
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Automated Chatbots vs. Live Chat Software

Automated Chatbot
Live Chat Software
Answers messages w/o extra staff
Yes
No
Quick one-time setup
Yes
No
Responds immediately 24/7
Yes
No
Automates lead qualification & intake
Yes
Sometimes
Triages chats automatically
Yes
No
100% consistency
Yes
No
Screens spam & sales
Yes
No

Smith.ai offers a fully automated chatbot with 24/7 solutions and staff. Comm100 Live Chat is a 24/7 chatbot tool, but it’s designed for your agents.

Chatbots are changing the way that call centers and customer service teams communicate with their audience, creating a totally automated, totally digital experience that offers instant access in real-time.

For the sake of discussion, we’ll assume that the businesses reading the comparison are looking for a way to integrate chatbots without having to use their own resources.

In that light, both Comm100 Live Chat and the Smith.ai Chatbot have a lot to offer. Let’s break it down.

The first drawback for Comm100: You cannot get the chatbot from Comm100 without signing up for a Live Chat or Omnichannel Plan, so if you just want a chatbot, you’ll want to look elsewhere.

Even on the lowest-tier plan, Comm100 makes you pay for a live agent plan in order to use the chatbot. Sure, they’ll tell you that you get unlimited audio and video chats, a task bot, and customization options. However, the lowest plan still requires payment.

This chatbot also includes mobile apps, but so does the Smith.ai chatbot. The latter, however, also offers Smart Q&A and lead screening tools, total customization, 24/7 unlimited chats, and custom greetings, plus so much more.

Smith.ai has a chatbot that can be accessed with or without a live chat team, although once you see the features, it’ll be likely that you consider it a worthwhile investment to go full-tilt with a comprehensive partnership and communications strategy. More to the point-- you can use the free chatbot as long as you'd like with no other services if that's all you need.

Smith.ai has the customization and monitoring, the unlimited chats and canned messages, and pretty much everything else you’ll find at Comm100-- and it all starts at the right price of free, which is why Smith.ai's Chatbot takes the win here.

THE BASICS!

Live chat agents on duty 24/7
Real-time lead qualification & intake with CRM integration for complete workflows
Appointment & call-back scheduling with calendar integration
AI technology powers automatic responses, real-time English-Spanish translation, and more.
Payment collection with billing software integration
Instant chat transcripts via email. Contacts and chat conversations logged in your CRM.

What our customers are saying

“Great customer care and functionality. I love using Smith.ai. They do such a great job in following instructions on how I'd like my cases handled. I especially love the fact that I get email transcripts of all chats. I have never had incorrect information obtained (contact info) from any potential clients by Smith.ai. They are very detail oriented!”
Justie Nicol
"Smith allows us to converse with website visitors and turn them into potential clients. They've made it easier for us to be there at all times, even when we're not. We've worked with other vendors in the past and have found Smith.ai among the easiest to use. They're very responsive, they communicate well, and serve as our front lines for client communications."
Scott Peterson
“Simple way to start a great client experience. There are a lot of Chat options available, but this was a no brainer for us because of our great experience with Smith.ai as a company. Everything they do is focused on simplicity. Stuff just works. They make everything easy and have focused on hiring great people, which is evident by the way they treat us as a customer and the people that they chat with on our behalf.”
Brian Waller
“Love Smith.ai Chat! There is no way that I could staff a feature like that in house with my small business. Smith.ai makes the chat feature available around the clock. I am a lawyer and this feature is great for clients who are nervous or shy about making that initial phone call, or who are up thinking about the problem that they need help with outside of business hours. The Smith.ai Website Chat also integrates perfectly with my CRM/case management software. It has really been a boost to my business. I have tried other companies. Smith.ai is the best!”
Nicole G.

Unlimited chats answered 24/7/365

FREE AI
CHATBOT

$0
Per Month
Unlimited
chat conversations
includes
4 q&A and 1 playbook

ADD-on
Pricing

Unlimited playbooks - $50/mo
Unlimited Q&A - $50/mo
CRM Integrations - $0.50/chat
White-glove installation - $150

We integrate with your software

Contacts and chat transcripts are instantly logged in your systems

Small businesses trust Smith.ai Chatbot to capture more leads