Chatbots are changing the way that call centers and customer service teams communicate with their audience, creating a totally automated, totally digital experience that offers instant access in real-time.
For the sake of discussion, we’ll assume that the businesses reading the comparison are looking for a way to integrate chatbots without having to use their own resources.
In that light, both Comm100 Live Chat and the Smith.ai Chatbot have a lot to offer. Let’s break it down.
The first drawback for Comm100: You cannot get the chatbot from Comm100 without signing up for a Live Chat or Omnichannel Plan, so if you just want a chatbot, you’ll want to look elsewhere.
Even on the lowest-tier plan, Comm100 makes you pay for a live agent plan in order to use the chatbot. Sure, they’ll tell you that you get unlimited audio and video chats, a task bot, and customization options. However, the lowest plan still requires payment.
This chatbot also includes mobile apps, but so does the Smith.ai chatbot. The latter, however, also offers Smart Q&A and lead screening tools, total customization, 24/7 unlimited chats, and custom greetings, plus so much more.
Smith.ai has a chatbot that can be accessed with or without a live chat team, although once you see the features, it’ll be likely that you consider it a worthwhile investment to go full-tilt with a comprehensive partnership and communications strategy. More to the point-- you can use the free chatbot as long as you'd like with no other services if that's all you need.
Smith.ai has the customization and monitoring, the unlimited chats and canned messages, and pretty much everything else you’ll find at Comm100-- and it all starts at the right price of free, which is why Smith.ai's Chatbot takes the win here.
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