Chatbots are becoming a requirement for websites today. There are so many different features to consider and types of chatbots out there, though, that it can be hard to find the right choice. Tools like Chatra and the Smith.ai Chatbot give each other a good run for their money, too, which makes it even more of a challenge.
Fortunately, we’re here to help. And we’re not just helping you. By assisting you with an apples-to-apples comparison of the Smith.ai Chatbot and Chatra, we’re helping you deliver a better product and service to your audience, which will improve loyalty and satisfaction, customer retention, and lead conversion.
So, which one is better? Well, the straight answer is that it depends on what your business needs. There are features that some brands love and others never use. There are chat apps for eCommerce that might not function well for service businesses. And so forth. Here’s what you need to know about these two apps to decide which is right for your business.
Chatra has a free chatbot available with limited features. You'll have access to online and offline chat with unlimited websites and customization features galore. You'll also get basic visitor info, a friendly, intuitive dashboard, and notifications. Unlimited conversations are included on every plan and there are apps available for iOS and Android, as well.
There are a few other useful features here and there, but really, that's about the best of what Chatra offers. With the Smith.ai Chatbot, you get an impressive list of features that include 24/7 unlimited chats, AI and machine learning that allows the bot to grow with your brand over time, pre-screening sequences to assist with lead gen, and so much more.
TheSmith.ai Chatbot delivers powerful performance and lets you set up automated responses and a knowledge base for your audience. You can even integrate with your CRM and other software tools effortlessly, allowing you to streamline communications with ease. That's why Smith.ai comes out on top in this round.
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