Smith.ai Chatbot vs. Chatra

Compare features and see how your business can better capture leads and serve clients with the fully automated Smith.ai Chatbot.

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The Smith.ai Advantage

Capture leads 24/7
No staff
needed
Free & unlimited chats

Smith.ai: The best alternative to Chatra

Smith.ai
Chatra
INCLUDED FOR FREE
Unlimited chat conversations
100% bot-answered chats, 24/7
Captures email on every conversation
Captures phone number if desired
Automated lead qualification
Smart Q&A database
Custom AI bot
Pre-chat disclaimer
Mobile-friendly
Custom branding
Public API
Email support
Activity Dashboard
BOOSTED SERVICE
Seats for your staff
0
No seats needed
1</br>More seats with premium plans
Add professional live-chat agents
From $140/mo
Totally optional
X – live chat is available, but has to be staffed by you
Unlimited Q&A and knowledge base
$50/month
X – you'll have to go elsewhere for this feature
Unlimited conversation playbooks
$50/month
Available with paid plans starting at $10/agent, per month
CRM integrations
$0.50/chat
Available with paid plans starting at $10/agent, per month
Zapier integration
$0.50/chat
Available on Pro plan for $23/agent, per month
White-glove setup option
$150 one-time fee
Totally optional
X – you'll have a CSM for support, but your team will do the work
Custom programming
$200/hr
Totally optional
Available with paid plans starting at $10/agent, per month
Read our reviews
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Automated Chatbots vs. Live Chat Software

Automated Chatbot
Live Chat Software
Answers messages w/o extra staff
Yes
No
Quick one-time setup
Yes
No
Responds immediately 24/7
Yes
No
Automates lead qualification & intake
Yes
Sometimes
Triages chats automatically
Yes
No
100% consistency
Yes
No
Screens spam & sales
Yes
No

Smith.ai Chatbot is a fully automated solution for lead capture. Chatra is also a fully automated lead capture solution, but free features are limited.

Chatbots are becoming a requirement for websites today. There are so many different features to consider and types of chatbots out there, though, that it can be hard to find the right choice. Tools like Chatra and the Smith.ai Chatbot give each other a good run for their money, too, which makes it even more of a challenge.

Fortunately, we’re here to help. And we’re not just helping you. By assisting you with an apples-to-apples comparison of the Smith.ai Chatbot and Chatra, we’re helping you deliver a better product and service to your audience, which will improve loyalty and satisfaction, customer retention, and lead conversion.

So, which one is better? Well, the straight answer is that it depends on what your business needs. There are features that some brands love and others never use. There are chat apps for eCommerce that might not function well for service businesses. And so forth. Here’s what you need to know about these two apps to decide which is right for your business.

Chatra has a free chatbot available with limited features. You'll have access to online and offline chat with unlimited websites and customization features galore. You'll also get basic visitor info, a friendly, intuitive dashboard, and notifications. Unlimited conversations are included on every plan and there are apps available for iOS and Android, as well.

There are a few other useful features here and there, but really, that's about the best of what Chatra offers. With the Smith.ai Chatbot, you get an impressive list of features that include 24/7 unlimited chats, AI and machine learning that allows the bot to grow with your brand over time, pre-screening sequences to assist with lead gen, and so much more.

TheSmith.ai Chatbot delivers powerful performance and lets you set up automated responses and a knowledge base for your audience. You can even integrate with your CRM and other software tools effortlessly, allowing you to streamline communications with ease. That's why Smith.ai comes out on top in this round.

THE BASICS!

Live chat agents on duty 24/7
Real-time lead qualification & intake with CRM integration for complete workflows
Appointment & call-back scheduling with calendar integration
AI technology powers automatic responses, real-time English-Spanish translation, and more.
Payment collection with billing software integration
Instant chat transcripts via email. Contacts and chat conversations logged in your CRM.

What our customers are saying

“Great customer care and functionality. I love using Smith.ai. They do such a great job in following instructions on how I'd like my cases handled. I especially love the fact that I get email transcripts of all chats. I have never had incorrect information obtained (contact info) from any potential clients by Smith.ai. They are very detail oriented!”
Justie Nicol
"Smith allows us to converse with website visitors and turn them into potential clients. They've made it easier for us to be there at all times, even when we're not. We've worked with other vendors in the past and have found Smith.ai among the easiest to use. They're very responsive, they communicate well, and serve as our front lines for client communications."
Scott Peterson
“Simple way to start a great client experience. There are a lot of Chat options available, but this was a no brainer for us because of our great experience with Smith.ai as a company. Everything they do is focused on simplicity. Stuff just works. They make everything easy and have focused on hiring great people, which is evident by the way they treat us as a customer and the people that they chat with on our behalf.”
Brian Waller
“Love Smith.ai Chat! There is no way that I could staff a feature like that in house with my small business. Smith.ai makes the chat feature available around the clock. I am a lawyer and this feature is great for clients who are nervous or shy about making that initial phone call, or who are up thinking about the problem that they need help with outside of business hours. The Smith.ai Website Chat also integrates perfectly with my CRM/case management software. It has really been a boost to my business. I have tried other companies. Smith.ai is the best!”
Nicole G.

Unlimited chats answered 24/7/365

FREE AI
CHATBOT

$0
Per Month
Unlimited
chat conversations
includes
4 q&A and 1 playbook

ADD-on
Pricing

Unlimited playbooks - $50/mo
Unlimited Q&A - $50/mo
CRM Integrations - $0.50/chat
White-glove installation - $150

We integrate with your software

Contacts and chat transcripts are instantly logged in your systems

Small businesses trust Smith.ai Chatbot to capture more leads