Chatbot vs. Chatlio

Compare features and see how your business can better capture leads and serve clients with the fully automated Chatbot.


The Advantage

Capture leads 24/7
No staff
Free & unlimited chats The best alternative to Chatlio
Unlimited chat conversations
100% bot-answered chats, 24/7
Captures email on every conversation
Captures phone number if desired
Automated lead qualification
Smart Q&A database
Custom AI bot
Pre-chat disclaimer
Custom branding
Public API
Email support
Activity Dashboard
Seats for your staff
No seats needed
2</br>More seats with premium plans
Add professional live-chat agents
From $140/mo
Totally optional
X – live chat is available, but has to be staffed by you
Unlimited Q&A and knowledge base
X – you'll have to go elsewhere for this feature
Unlimited conversation playbooks
X – your team will have to find playbooks elsewhere
CRM integrations
Included, but you have to do the work
Zapier integration
Included, but you have to do the work
White-glove setup option
$150 one-time fee
Totally optional
X – you'll have support, but your team will do the work
Custom programming
Totally optional
Included, but you’ll have to do the work
Read our reviews
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Automated Chatbots vs. Live Chat Software

Automated Chatbot
Live Chat Software
Answers messages w/o extra staff
Quick one-time setup
Responds immediately 24/7
Automates lead qualification & intake
Triages chats automatically
100% consistency
Screens spam & sales
No Chatbot is a fully automated solution for lead capture. Chatlio uses the power of Slack to automate your website chat.

For businesses that are using Slack, Chatlio makes it easy to get started with website chat. Of course, it’s not just for Slack users—anyone who wants to try it, can, and will be able to create a Slack account to go with it along the way.

Chatlio focuses heavily on its live chat offerings, with only mention that there is a chatbot function available. If you’re willing to dig into their site, you’ll find a page that informs you that you can create any bots you want and shows you how with a section of sample coding.

So sure, you can make as many bots as you want, but it’s not going to be an easy task. The Chatbot, on the other hand, offers total customization in just a few clicks and you’ll never have to worry about coding.

Chatlio offers an impressive amount of customization and integrations, but your team will have to do the work. If you don’t have a “team” yet, prepare to add to your staffing and labor costs, too.

With the Chatbot, you never have to worry about doing the work or supplying the labor—not only will you get a robust, dynamic, fully-tailored chatbot, but you’ll also get the impressive AI that learns as it goes so that you can set this chatbot to work and forget it.

The Chatbot offers unlimited chats, 24/7 availability, customization of the chat widget, white label setup, and a host of other features.

There’s a delicate balance between automation and the human connection, and while Chatlio does a great job to recognize it, they don’t include advanced AI like Between that and the limits on several key features, this is why the Chatbot beats Chatlio every single time.


Live chat agents on duty 24/7
Real-time lead qualification & intake with CRM integration for complete workflows
Appointment & call-back scheduling with calendar integration
AI technology powers automatic responses, real-time English-Spanish translation, and more.
Payment collection with online billing and invoice links
Instant chat transcripts via email. Contacts and chat conversations logged in your CRM.

What our customers are saying

“Great customer care and functionality. I love using They do such a great job in following instructions on how I'd like my cases handled. I especially love the fact that I get email transcripts of all chats. I have never had incorrect information obtained (contact info) from any potential clients by They are very detail oriented!”
Justie Nicol
"Smith allows us to converse with website visitors and turn them into potential clients. They've made it easier for us to be there at all times, even when we're not. We've worked with other vendors in the past and have found among the easiest to use. They're very responsive, they communicate well, and serve as our front lines for client communications."
Scott Peterson
“Simple way to start a great client experience. There are a lot of Chat options available, but this was a no brainer for us because of our great experience with as a company. Everything they do is focused on simplicity. Stuff just works. They make everything easy and have focused on hiring great people, which is evident by the way they treat us as a customer and the people that they chat with on our behalf.”
Brian Waller
“Love Chat! There is no way that I could staff a feature like that in house with my small business. makes the chat feature available around the clock. I am a lawyer and this feature is great for clients who are nervous or shy about making that initial phone call, or who are up thinking about the problem that they need help with outside of business hours. The Website Chat also integrates perfectly with my CRM/case management software. It has really been a boost to my business. I have tried other companies. is the best!”
Nicole G.

Unlimited chats answered 24/7/365


Per Month
chat conversations
4 q&A and 1 playbook


Unlimited playbooks - $50/mo
Unlimited Q&A - $50/mo
CRM Integrations - $0.50/chat
White-glove installation - $150

We integrate with your software

Contacts and chat transcripts are instantly logged in your systems
Clio Grow
Capsule CRM
Lead Docket

Small businesses trust Chatbot to capture more leads