Chatbot vs. Bold360 by LogMeIn

Compare features and see how your business can better capture leads and serve clients with the fully automated Chatbot.


The Advantage

Capture leads 24/7
No staff
Free & unlimited chats The best alternative to Bold360 by LogMeIn
Bold360 by LogMeIn
Unlimited chat conversations
100% bot-answered chats, 24/7
Captures email on every conversation
Captures phone number if desired
Automated lead qualification
Smart Q&A database
Custom AI bot
Pre-chat disclaimer
Custom branding
Public API
Email support
Activity Dashboard
Seats for your staff
No seats needed
Unlimited, depending on chosen plan
Add professional live-chat agents
From $140/mo
Totally optional
X – live chat is available, but has to be staffed by you
Unlimited Q&A and knowledge base
Unlimited conversation playbooks
Available with paid plans starting at $400 per month
CRM integrations
Available with paid plans starting at $400 per month
Zapier integration
X – you'll have to do this yourself
White-glove setup option
$150 one-time fee
Totally optional
X – you'll have a CSM for support, but your team will do the work
Custom programming
Totally optional
Read our reviews
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Automated Chatbots vs. Live Chat Software

Automated Chatbot
Live Chat Software
Answers messages w/o extra staff
Quick one-time setup
Responds immediately 24/7
Automates lead qualification & intake
Triages chats automatically
100% consistency
Screens spam & sales

The Chatbot is a fully automated, 24/7 powerhouse for your communications strategy and lead capture goals. Bold360 by LogMeIn offers its own house of chatbot solutions, but only if you set up and install the software yourself.

While there are a lot of trends in marketing that come and go, conversational marketing is one that’s here to stay. With apps and tools like the Chatbot and Bold360by LogMeIn, brands are able to stay a step ahead in the live chat game and make sure that their audience can easily communicate with them. Especially since 90% of consumers want a self-service portal for the brands they work with

With a stat like that, where’s the balance? How about offering an integrated chatbot and other features to ensure that no one misses anything important. Bold360 makes it easy for you to engage 24 hours a day, seven days a week, with their chatbots, email, Facebook, Instagram, SMS, and so much more. can do all that too, and it does all the hard work for you. Customizing the Chatbot is simple and gives you the chance to create a widget that blends in with your brand seamlessly. Plus, you will get unlimited chats 24 hours a day, seven days a week. Think about all the things your team could be doing instead of answering chats.

Don’t get it wrong—Bold360 is a great platform. It offers all the features that you want from a chatbot, including 24/7 asynchronous messaging, natural language processing with voice bots, and rich omnichannel engagement tools. The reason Chatbot takes the lead is found right on the brand’s own website: Bold360 wants to “Make it easy for your customers to find answers on their own and for your team to step in when help is needed.”

That’s a great tool to have in your resource box. What’s even better is if your team doesn’t have to step in at all, which is why the fully automated Chatbot from remains the best choice all-around.


Live chat agents on duty 24/7
Real-time lead qualification & intake with CRM integration for complete workflows
Appointment & call-back scheduling with calendar integration
AI technology powers automatic responses, real-time English-Spanish translation, and more.
Payment collection with online billing and invoice links
Instant chat transcripts via email. Contacts and chat conversations logged in your CRM.

What our customers are saying

“Great customer care and functionality. I love using They do such a great job in following instructions on how I'd like my cases handled. I especially love the fact that I get email transcripts of all chats. I have never had incorrect information obtained (contact info) from any potential clients by They are very detail oriented!”
"Smith allows us to converse with website visitors and turn them into potential clients. They've made it easier for us to be there at all times, even when we're not. We've worked with other vendors in the past and have found among the easiest to use. They're very responsive, they communicate well, and serve as our front lines for client communications."
Scott Peterson
“Simple way to start a great client experience. There are a lot of Chat options available, but this was a no brainer for us because of our great experience with as a company. Everything they do is focused on simplicity. Stuff just works. They make everything easy and have focused on hiring great people, which is evident by the way they treat us as a customer and the people that they chat with on our behalf.”
Brian Waller
“Love Chat! There is no way that I could staff a feature like that in house with my small business. makes the chat feature available around the clock. I am a lawyer and this feature is great for clients who are nervous or shy about making that initial phone call, or who are up thinking about the problem that they need help with outside of business hours. The Website Chat also integrates perfectly with my CRM/case management software. It has really been a boost to my business. I have tried other companies. is the best!”
Nicole G.

Unlimited chats answered 24/7/365


Per Month
chat conversations
4 q&A and 1 playbook


Unlimited playbooks - $50/mo
Unlimited Q&A - $50/mo
CRM Integrations - $0.50/chat
White-glove installation - $150

We integrate with your software

Contacts and chat transcripts are instantly logged in your systems
Clio Grow
Capsule CRM
Lead Docket

Small businesses trust Chatbot to capture more leads