Smith.ai Chatbot vs. Bold360 by LogMeIn

Compare features and see how your business can better capture leads and serve clients with the fully automated Smith.ai Chatbot.

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The Smith.ai Advantage

Capture leads 24/7
No staff
needed
Free & unlimited chats

Smith.ai: The best alternative to Bold360 by LogMeIn

Smith.ai
Bold360 by LogMeIn
INCLUDED FOR FREE
Unlimited chat conversations
100% bot-answered chats, 24/7
Captures email on every conversation
Captures phone number if desired
Automated lead qualification
Smart Q&A database
Custom AI bot
Pre-chat disclaimer
Mobile-friendly
Custom branding
Public API
Email support
Activity Dashboard
BOOSTED SERVICE
Seats for your staff
0
No seats needed
Unlimited, depending on chosen plan
Add professional live-chat agents
From $140/mo
Totally optional
X – live chat is available, but has to be staffed by you
Unlimited Q&A and knowledge base
$50/month
Unlimited conversation playbooks
$50/month
Available with paid plans starting at $400 per month
CRM integrations
$0.50/chat
Available with paid plans starting at $400 per month
Zapier integration
$0.50/chat
X – you'll have to do this yourself
White-glove setup option
$150 one-time fee
Totally optional
X – you'll have a CSM for support, but your team will do the work
Custom programming
$200/hr
Totally optional
Read our reviews
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Automated Chatbots vs. Live Chat Software

Automated Chatbot
Live Chat Software
Answers messages w/o extra staff
Yes
No
Quick one-time setup
Yes
No
Responds immediately 24/7
Yes
No
Automates lead qualification & intake
Yes
Sometimes
Triages chats automatically
Yes
No
100% consistency
Yes
No
Screens spam & sales
Yes
No

The Smith.ai Chatbot is a fully automated, 24/7 powerhouse for your communications strategy and lead capture goals. Bold360 by LogMeIn offers its own house of chatbot solutions, but only if you set up and install the software yourself.

While there are a lot of trends in marketing that come and go, conversational marketing is one that’s here to stay. With apps and tools like the Smith.ai Chatbot and Bold360by LogMeIn, brands are able to stay a step ahead in the live chat game and make sure that their audience can easily communicate with them. Especially since 90% of consumers want a self-service portal for the brands they work with

With a stat like that, where’s the balance? How about offering an integrated chatbot and other features to ensure that no one misses anything important. Bold360 makes it easy for you to engage 24 hours a day, seven days a week, with their chatbots, email, Facebook, Instagram, SMS, and so much more.

Smith.ai can do all that too, and it does all the hard work for you. Customizing the Smith.ai Chatbot is simple and gives you the chance to create a widget that blends in with your brand seamlessly. Plus, you will get unlimited chats 24 hours a day, seven days a week. Think about all the things your team could be doing instead of answering chats.

Don’t get it wrong—Bold360 is a great platform. It offers all the features that you want from a chatbot, including 24/7 asynchronous messaging, natural language processing with voice bots, and rich omnichannel engagement tools. The reason Smith.ai Chatbot takes the lead is found right on the brand’s own website: Bold360 wants to “Make it easy for your customers to find answers on their own and for your team to step in when help is needed.”

That’s a great tool to have in your resource box. What’s even better is if your team doesn’t have to step in at all, which is why the fully automated Chatbot from Smith.ai remains the best choice all-around.

THE BASICS!

Live chat agents on duty 24/7
Real-time lead qualification & intake with CRM integration for complete workflows
Appointment & call-back scheduling with calendar integration
AI technology powers automatic responses, real-time English-Spanish translation, and more.
Payment collection with billing software integration
Instant chat transcripts via email. Contacts and chat conversations logged in your CRM.

What our customers are saying

“Great customer care and functionality. I love using Smith.ai. They do such a great job in following instructions on how I'd like my cases handled. I especially love the fact that I get email transcripts of all chats. I have never had incorrect information obtained (contact info) from any potential clients by Smith.ai. They are very detail oriented!”
Justie Nicol
"Smith allows us to converse with website visitors and turn them into potential clients. They've made it easier for us to be there at all times, even when we're not. We've worked with other vendors in the past and have found Smith.ai among the easiest to use. They're very responsive, they communicate well, and serve as our front lines for client communications."
Scott Peterson
“Simple way to start a great client experience. There are a lot of Chat options available, but this was a no brainer for us because of our great experience with Smith.ai as a company. Everything they do is focused on simplicity. Stuff just works. They make everything easy and have focused on hiring great people, which is evident by the way they treat us as a customer and the people that they chat with on our behalf.”
Brian Waller
“Love Smith.ai Chat! There is no way that I could staff a feature like that in house with my small business. Smith.ai makes the chat feature available around the clock. I am a lawyer and this feature is great for clients who are nervous or shy about making that initial phone call, or who are up thinking about the problem that they need help with outside of business hours. The Smith.ai Website Chat also integrates perfectly with my CRM/case management software. It has really been a boost to my business. I have tried other companies. Smith.ai is the best!”
Nicole G.

Unlimited chats answered 24/7/365

FREE AI
CHATBOT

$0
Per Month
Unlimited
chat conversations
includes
4 q&A and 1 playbook

ADD-on
Pricing

Unlimited playbooks - $50/mo
Unlimited Q&A - $50/mo
CRM Integrations - $0.50/chat
White-glove installation - $150

We integrate with your software

Contacts and chat transcripts are instantly logged in your systems

Small businesses trust Smith.ai Chatbot to capture more leads