Chatbot vs. Bitrix24

Compare features and see how your business can better capture leads and serve clients with the fully automated Chatbot.


The Advantage

Capture leads 24/7
No staff
Free & unlimited chats The best alternative to Bitrix24
Unlimited chat conversations
100% bot-answered chats, 24/7
Captures email on every conversation
Captures phone number if desired
Automated lead qualification
Smart Q&A database
Custom AI bot
Pre-chat disclaimer
Custom branding
Public API
Email support
Activity Dashboard
Seats for your staff
No seats needed
Unlimited on free plan
Add professional live-chat agents
From $140/mo
Totally optional
X – live chat is available, but has to be staffed by you
Unlimited Q&A and knowledge base
X – you'll have to go elsewhere for this feature
Unlimited conversation playbooks
X – you'll have to find playbooks somewhere else
CRM integrations
Available with premium plans
Zapier integration
Available with premium plans
White-glove setup option
$150 one-time fee
Totally optional
X – you'll have to install this app yourself
Custom programming
Totally optional
Available with paid plans starting at $400 per month
Read our reviews
Clutch LogoCapterra Logo

Automated Chatbots vs. Live Chat Software

Automated Chatbot
Live Chat Software
Answers messages w/o extra staff
Quick one-time setup
Responds immediately 24/7
Automates lead qualification & intake
Triages chats automatically
100% consistency
Screens spam & sales
No Chatbot is a fully automated solution for lead capture. Bitrix24 is a collaboration and communication platform for your agents.

As of the latest research, more than 51% of consumers prefer live chat or chatbots to talk to a brand or business. Not only that, but 90% of consumers expect you to offer some type of online self-service portal, even if only in the form of a well-designed chatbot.

Today, that’s easy to do. There are hundreds of chat tools and apps on the market today that can help you with this process, too. Of course, they’re not all created equally. What your business needs is also going to be very different from the next brand. Thus, it’s time to do some digging.

Here, we’ll take a look at Bitrix24 and see how it stacks up to the Chatbot to help you decide which is the better route for your brand. To begin with, Bitrix24 is one of the best collaboration tools available today—it is far more than just a chatbot. In fact, the chatbot is one of the features of the tool.

Bitrix24also offers task automation, document building, a contact center for easy management, mobile tasks, mind mapping, and even appointment scheduling and expense tracking. These features all sound great, but what if you don’t need all these bells and whistles?

As far as what’s free with Bitrix24, there are definitely limits to what you get. There are limits on how many customers will be included in reports, as well as other automation rules and limitations to consider.

And then there’s the Chatbot, which offers unlimited chats and similar tools to those listed above, but it goes one step further. It offers a free chatbot that is enhanced with smart AI to learn as it goes, giving you a totally hands-free solution.

So, what it boils down to with these two apps is: do you want to give your team another tool to use, or do you want to take some of the work off their plate by leaving the chatbots and automation to the team at


Live chat agents on duty 24/7
Real-time lead qualification & intake with CRM integration for complete workflows
Appointment & call-back scheduling with calendar integration
AI technology powers automatic responses, real-time English-Spanish translation, and more.
Payment collection with online billing and invoice links
Instant chat transcripts via email. Contacts and chat conversations logged in your CRM.

What our customers are saying

“Great customer care and functionality. I love using They do such a great job in following instructions on how I'd like my cases handled. I especially love the fact that I get email transcripts of all chats. I have never had incorrect information obtained (contact info) from any potential clients by They are very detail oriented!”
"Smith allows us to converse with website visitors and turn them into potential clients. They've made it easier for us to be there at all times, even when we're not. We've worked with other vendors in the past and have found among the easiest to use. They're very responsive, they communicate well, and serve as our front lines for client communications."
Scott Peterson
“Simple way to start a great client experience. There are a lot of Chat options available, but this was a no brainer for us because of our great experience with as a company. Everything they do is focused on simplicity. Stuff just works. They make everything easy and have focused on hiring great people, which is evident by the way they treat us as a customer and the people that they chat with on our behalf.”
Brian Waller
“Love Chat! There is no way that I could staff a feature like that in house with my small business. makes the chat feature available around the clock. I am a lawyer and this feature is great for clients who are nervous or shy about making that initial phone call, or who are up thinking about the problem that they need help with outside of business hours. The Website Chat also integrates perfectly with my CRM/case management software. It has really been a boost to my business. I have tried other companies. is the best!”
Nicole G.

Unlimited chats answered 24/7/365


Per Month
chat conversations
4 q&A and 1 playbook


Unlimited playbooks - $50/mo
Unlimited Q&A - $50/mo
CRM Integrations - $0.50/chat
White-glove installation - $150

We integrate with your software

Contacts and chat transcripts are instantly logged in your systems
Clio Grow
Capsule CRM
Lead Docket

Small businesses trust Chatbot to capture more leads