Smith.ai Chatbot vs. BirdEye

Compare features and see how your business can better capture leads and serve clients with the fully automated Smith.ai Chatbot.

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The Smith.ai Advantage

Capture leads 24/7
No staff
needed
Free & unlimited chats

Smith.ai: The best alternative to BirdEye

Smith.ai
BirdEye
INCLUDED FOR FREE
Unlimited chat conversations
100% bot-answered chats, 24/7
Captures email on every conversation
Captures phone number if desired
Automated lead qualification
Smart Q&A database
Custom AI bot
Pre-chat disclaimer
Mobile-friendly
Custom branding
Public API
Email support
Activity Dashboard
BOOSTED SERVICE
Seats for your staff
0
No seats needed
1</br>More seats with premium plans
Add professional live-chat agents
From $140/mo
Totally optional
Managed services require a custom quote
Unlimited Q&A and knowledge base
$50/month
Included with all plans
Unlimited conversation playbooks
$50/month
X - you'll have to make playbooks elsewhere
CRM integrations
$0.50/chat
Included with premium plans starting at $299 per month
Zapier integration
$0.50/chat
Included with premium plans starting at $299 per month
White-glove setup option
$150 one-time fee
Totally optional
Only with custom quote Enterprise plans
Custom programming
$200/hr
Totally optional
Available with paid plans starting at $299 per month
Read our reviews
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Automated Chatbots vs. Live Chat Software

Automated Chatbot
Live Chat Software
Answers messages w/o extra staff
Yes
No
Quick one-time setup
Yes
No
Responds immediately 24/7
Yes
No
Automates lead qualification & intake
Yes
Sometimes
Triages chats automatically
Yes
No
100% consistency
Yes
No
Screens spam & sales
Yes
No

Smith.ai Chatbot is a fully automated solution for lead capture. BirdEye Webchat offers automated chat to improve your agents’ efficiency.

Chatbots are not all created equally and while these two stack up pretty close, there are some big spots that miss the mark.

But, before we start in on the details, let’s talk about the value of a chatbot these days. Customers are changing the way brands do things. Yes, you read that right—it's the customers that are spurning all of this growth and technology adaptation. The Internet has created a society of people who are hungry for instant gratification and who have gotten used to not waiting for anything.

If you are one of the companies that respond to customer queries in “48 hours or less”, you’re quickly going to find yourself about 48 hours from being out of business. People don’t have time to wait for answers, and they shouldn’t have to. AI and automation have given us the power to create some impressive, robust chatbots that deliver all kinds of support and communication solutions.

Now, back to Smith.ai and BirdEye. These are two chat tools that offer the chatbot function that your website needs. Of course, they aren’t both created equally.

It would appear that BirdEye has a lot of the same features as Smith.ai, but the problem that we have is the lack of transparency—their product page has some information about features but there’s no detailed pricing information or a page that just lists the features in an easy-to-read format.

We had to work really hard to find the details in the table above—the chance of a business investing the time to do the same is slim. It’s unfortunate because BirdEye looks great for things like proactive chat, knowledge and FAQs, and other features. However, the lack of transparency is a major turn-off.

With theSmith.ai Chatbot, on the other hand, you’ll find customization, 24/7 chatbot services, contact information gathering, integrations with Zapier, your CRM, and social media, and so much more. Plus, you’ll enjoy transparent pricing and a wealth of information that can help you manage your chatbot and all of your communications better.

So, while BirdEye means well, Smith.ai is the winner here because transparency (or the lack thereof) is a critical part of business today. Even with a chatbot, or perhaps especially because of a chatbot, you need a solution you can truly understand.

THE BASICS!

Live chat agents on duty 24/7
Real-time lead qualification & intake with CRM integration for complete workflows
Appointment & call-back scheduling with calendar integration
AI technology powers automatic responses, real-time English-Spanish translation, and more.
Payment collection with billing software integration
Instant chat transcripts via email. Contacts and chat conversations logged in your CRM.

What our customers are saying

“Great customer care and functionality. I love using Smith.ai. They do such a great job in following instructions on how I'd like my cases handled. I especially love the fact that I get email transcripts of all chats. I have never had incorrect information obtained (contact info) from any potential clients by Smith.ai. They are very detail oriented!”
Justie Nicol
"Smith allows us to converse with website visitors and turn them into potential clients. They've made it easier for us to be there at all times, even when we're not. We've worked with other vendors in the past and have found Smith.ai among the easiest to use. They're very responsive, they communicate well, and serve as our front lines for client communications."
Scott Peterson
“Simple way to start a great client experience. There are a lot of Chat options available, but this was a no brainer for us because of our great experience with Smith.ai as a company. Everything they do is focused on simplicity. Stuff just works. They make everything easy and have focused on hiring great people, which is evident by the way they treat us as a customer and the people that they chat with on our behalf.”
Brian Waller
“Love Smith.ai Chat! There is no way that I could staff a feature like that in house with my small business. Smith.ai makes the chat feature available around the clock. I am a lawyer and this feature is great for clients who are nervous or shy about making that initial phone call, or who are up thinking about the problem that they need help with outside of business hours. The Smith.ai Website Chat also integrates perfectly with my CRM/case management software. It has really been a boost to my business. I have tried other companies. Smith.ai is the best!”
Nicole G.

Unlimited chats answered 24/7/365

FREE AI
CHATBOT

$0
Per Month
Unlimited
chat conversations
includes
4 q&A and 1 playbook

ADD-on
Pricing

Unlimited playbooks - $50/mo
Unlimited Q&A - $50/mo
CRM Integrations - $0.50/chat
White-glove installation - $150

We integrate with your software

Contacts and chat transcripts are instantly logged in your systems

Small businesses trust Smith.ai Chatbot to capture more leads