Smith.ai vs. Slang.ai

When it comes to managing your restaurant’s calls, both Smith.ai Voice Assistant and Slang.ai offer essential features like 24/7 availability, appointment scheduling, and handling multiple calls simultaneously. However, not all AI voice solutions offer features robust and comprehensive enough to match your restaurant's needs. Smith.ai has the experience and expertise across various industries, including restaurants, to deliver thorough services that will help your business excel. Let’s dive into the details to help you choose the best option for your dining establishment.

Features: What each service brings to the table

Both Smith.ai and Slang.ai deliver the basics:

• 24/7 call answering: To ensure you never miss a customer inquiry, day or night.
• Reservation scheduling: Seamlessly handle guest reservations & cancellations for an effortless experience for your customers and staff alike. (Note that Smith.ai can book using any calendar software that has a public link, while Slang.ai can ONLY use OpenTable at this time.)
• Simultaneous call handling: No more busy signals for your callers. Handle multiple calls at once without interruptions.
• Analytics: Reporting to better understand customer inquiries for improved call handling and decision-making.
• Answer FAQs: Ensure all customer questions and concerns are addressed — without interrupting front-of-house staff.

What sets Smith.ai apart

While both services deliver the meat, Smith.ai brings more to the table — offering unparalleled value that truly helps your business excel. Smith.ai’s hybrid approach and advanced features far outshine the competition.

The human touch your guests need, whenever they need it 

Though AI technology has made incredible advancements, it’s not a complete replacement for human interaction. Both Smith.ai and Slang.ai offer transfers when the AI is confronted with a task that requires a human touch. But Slang.ai does not have around-the-clock human support. This is where Smith.ai has the advantage. 

Smith.ai combines advanced AI with our 24/7 live receptionists to handle every call with care and skill, day or night. We provide comprehensive support that Slang.ai can't match since they aren't backed by highly trained virtual receptionists who are available 24/7/365. Transfers only work if you have the staff to support them. You wouldn’t be looking at AI solutions if you did. Customers call on their timeline, not yours. With Slang.ai, if your restaurant is closed for the holiday, and a customer calls to make a reservation for the next week — but has specific instructions the AI can’t handle — they’ll only reach voicemail if human transfer is needed. Our hybrid approach guarantees that your customers feel valued no matter when they call.

Plan structure: Simplicity vs. complexity

Slang.ai’s pricing structure is feature-based, which means the functionality you receive depends on how much you’re willing to pay. 

For example, to use their AI call-answering solution to book reservations with their sole calendaring integration (OpenTable), you’ll need to upgrade to the Core subscription. The Basic tier does not offer that feature. 

With Smith.ai, all plans include the same robust functionality — no tiers, no hidden costs, no surprises. The only factor that affects your pricing is call volume. This straightforward approach ensures every business has access to Smith.ai’s full suite of features, from appointment scheduling to integrations, without worrying about arbitrary limitations.

Our additional offerings

Smith.ai Voice Assistant offers additional tools tailored to the unique needs of restaurants that Slang.ai does not:

• Automatic quality assurance: We built a proprietary AI tool that replicates thousands of scenarios to ensure our AI handles calls correctly, catching areas for improvement before your customer ever dials your number. 
• Zapier & Make integration: Smith.ai can connect with your choice of hundreds of tools, offering robust options for automation, whereas Slang.ai lacks this breadth of integration.
• Advanced call routing options: Smith.ai offers more flexible routing options to ensure calls are directed appropriately.
• Instant call summaries: Smith.ai prioritizes your calls, and sends summaries to you instantly via email or text (and even Slack or Teams) so you won’t miss a thing.
• Recording and transcription: No more guesswork. Stay in the know about every conversation with accurate call recording and transcription. 

A missing piece for restaurants: Integrations

One critical feature that sets Smith.ai apart is its ability to integrate with thousands of useful tools through Zapier and Make, providing the flexibility to automate your restaurant’s workflows. Whether syncing with your reservation system or providing personalized responses based on prior interactions, Smith.ai ensures streamlined communication tailored to your operations. With only one known integration, Slang.ai simply doesn’t offer this level of customization.

The final serving

If you’re seeking a call-answering solution that goes beyond the basics, Smith.ai Voice Assistant is the clear winner. With greater flexibility, superior integration capabilities, and the invaluable addition of 24/7 virtual receptionist backup, Smith.ai Voice Assistant stands out as the more comprehensive and capable solution for delivering exceptional call answering to your restaurant. For creating outstanding customer experiences, Smith.ai is the smartest choice for your AI call-answering service, over Slang.ai.