Convert callers into customers and keep clients happy 24/7 with affordable virtual receptionist service plans.

Get started risk free. 14-day money-back guarantee

Live Receptionists AVAILABLE 24/7

Starter

$210
Per
Month
30
RECEPTIONIST
CALLS
1
TRANSFER DESTINATION
$7.50/Call after 30

BASIC

$360
Per
Month
60
RECEPTIONIST
CALLS
2
TRANSFER DESTINATIONS
$6.50/Call after 60

PRo

$750
Per
Month
150
RECEPTIONIST
CALLS
5
TRANSFER DESTINATIONS
$5.50/Call after 150
GEt Started Now

switch & save

WE’LL GIVE YOU 30% OFF FOR 3 MONTHS when you switch to smith.ai.

LEARN MORE

TALK TO US

Book a Free Consultation

Learn how Smith.ai can help your business. We’ll address your questions about Smith.ai phone receptionists, live chat, or both.

Book a Consultation

CALL ADD-ONS (PRICED PER CALL, PER MONTH)

  • CRM integrations. All call details are sent to your CRM or Zapier.
    We support Clio, Hubspot, Salesforce, and many more.
    1st free
    add'l $0.50
  • SMS/Slack notifications. Receive a SMS/Slack message when a caller qualifies for a transfer.
    You and your staff can accept or reject calls. +$0.25 for each additional 'ping' (e.g., try person B after person A)
    $0.50
  • Microsoft Teams notifications. Receive a message in Teams when a caller qualifies for a transfer.
    Accept or reject call transfers with one click in a Microsoft Teams channel. +$0.25 for each additional 'ping'
    $0.50
  • Text & email follow-up. Based on your criteria, we'll send custom SMS and/or email to callers after the call.
    Perfect for having your leads fill out web forms, submit documents, or even to just keep them warm & engaged.
    $0.50
  • Conflict checks. Our receptionists can check new leads for conflicts of interest.
    Our system securely checks for conflicts in your CRM or a Google Spreadsheet without making your contacts visible.
    $0.50
  • Accept collect calls. We'll accept (and pay) the charges for any incoming collect call for you.
    Attorneys who work with inmates often require this add-on.
    $0.50
  • Dedicated Spanish line. Have calls routed to our bilingual receptionists who are fluent in both Spanish & English.
    If a bilingual receptionist is unavailable, calls will be routed to an English speaking receptionist who will answer & transfer to a bilingual receptionist.
    $0.75
  • Book appointments. By scheduling meetings with leads and clients, we complete the workflow.
    Other services take a message, leaving the follow-up work for you.
    $1.00
  • Custom Calendaring. We can book meetings according to complex rules, such as checking a few different calendars in a set order.
    For more complex scheduling workflows — Reasonable Use Policy.
    $1.00
  • Accept payments. From consultation deposits to past-due collections, we make sure you get paid.
    We support LawPay, TrialPay, CPACharge, Square, PayPal, and more.
    $1.00
  • Third-party intake. We'll input caller information and ask a few questions on a third-party form.
    Up to one minute of additional questions per our Reasonable Use Policy.
    $1.00
  • Complex call routing. Set unique rules for each number, time of day, and extension.
    Route calls based on schedules, availability, and holiday hours. Ring your team sequentially or “blast” everyone.
    $1.00
  • Extended intake. Additional questions asked to further qualify clients & make life easier for you.
    Up to two minutes of additional questions per our Reasonable Use Policy.
    $1.50

PLAN ADD-ONS (PRICED PER MONTH)

  • Business caller ID for outbound calls. Your customers only ever see one phone number: Yours.
    When we make callbacks or outbound calls on your behalf, the call recipient sees your business' number. Learn more.
    $10.00
  • Additional transfer destinations. Add more lines for transfer destinations and routing.
    Add other people in your firm, external sales representatives, and more. We even support extensions.
    $15.00

Incidentals  (PRICED PER occurrence)

  • Smith.ai Operator. We'll coordinate and organize your conference calls.
    Priced at $4 per participant per hour. Useful for calls with judges, VIPs, business partners, and more. Learn more.
    $varies
YOU CAN SET YOUR HOURS. OUR PRICING IS BASED ON CALL VOLUME.

WE CHARGE PER-CALL, NOT PER-MINUTE

OTHER COMPANIES CHARGE FOR THIS NONSENSE (WE DON’T):
WRONG NUMBERS
SPAM AND ROBOCALLS
UNWANTED SALES/SOLICITATION

AND YOU'LL NEVER GET CHARGED EXTRA FOR THESE EITHER:
OUTBOUND CALLS (SAME $ AS INBOUND)
UPGRADES, DOWNGRADES, OR CANCELLATION

Questions? Answers!

How does the money-back guarantee work?

You sign up for a plan, we onboard you, generate a number, and start sending your calls to our receptionists. To receive your money back, simply send us an email within 14 days at support@smith.ai. You’ll get a full refund of your plan and any add-on services, regardless of how many calls or chats you have used, up to $1,000. Note: Any calls or chats over your plan quota (“overage”) are not included in the money-back guarantee.

Do I have to sign a contract?

Smith is a pay-as-you-go service. This means there aren’t any long term contracts. You pay for the receptionist service each month. If you ever cancel, we bill for and through the end of the current monthly billing cycle, and then you’re done. And we will miss you.

Can I change my plan?

Yes, at any time. We make it easy. If you would like to change your plan, just email support@smith.ai. We'll start  billing for your new plan the next month.

Do you count wrong numbers or spam towards my quota?

No, as long as the lines you forward to us pass Caller ID, you won’t be charged for spam or unsolicited sales calls.

Why do you bill by the call?

Versus by minute? Billing per client call saves you money, and there’s no mystery accounting involved. You’re trusting us to represent you. You wouldn’t rush a client off the phone and we don’t either.

What corners did you cut?

None.

How is this worth it?

Even our most expensive plan, the pro plan, is about $40,000 less than the yearly salary of an in-house receptionist, and we still have capabilities they likely don’t. But if you’re not considering a receptionist, you might not have considered the real cost of all your daily interruptions. Give us a try and find out.

What if I don't need 24/7 Answering?

No problem. Just tell us what hours you want us to answer, and calls outside your set answering hours can go to a number you choose, or to voicemail. Or, if you're using something fancy like RingCentral, you can set up your forwarding to only forward during those hours. The great thing about per-call pricing is that it doesn't matter if we answer calls for you 24/7 or 2 hours a day— the pricing is the same.

I have staff. Will they each need separate accounts?

Nope! Smith is a great service as a virtual front desk for small businesses with multiple employees. For individual routing (such as real estate agents in a firm or IT consultants in the field), we offer up to two routing numbers in the Basic plan, five in the Pro plan, and additional transfer destinations for $15/month.

Do you offer Discounted plans?

Yes, we care about our community. We offer significantly discounted plans for businesses affected by the California wildfires and other natural disasters. For more information, please contact us.

Smith.ai does not charge for spam or unwanted sales calls — as long as we can block them in the future. If you use a forwarding service but disable Caller ID pass-through (common with Google Voice clients), we won’t be able to block them, and thus you will be charged for those calls. You can learn more about this here.