Convert Conversations to Clients

Virtual Receptionist solutions for phone calls, Outreach Campaigns for sales and support, and Chat solutions for web, text, and Facebook.
All new plans are covered by our 14-day money-back guarantee.
starter
$
240
per
month
30 Calls
For solo + small teams,
where every lead matters.
  • 30 Calls
    LIVE agent
  • 1 transfer destination
  • FREE CRM Integration
  • FREE AI Chatbot
  • Live-staffed 24/7
$8.50 per conversation over 30
basic
$
420
per
month
60 Calls
For growing teams, where systems are needed.
  • 60 Calls
    LIVE agent
  • 2 transfer destinations
  • FREE CRM Integration
  • FREE AI Chatbot
  • Live-staffed 24/7
$7.50 per conversation over 60
pro
$
900
per
month
150 Calls
For mature organizations,
ready to scale efficiently.
  • 150 Calls
    LIVE agent
  • 5 transfer destinations
  • FREE CRM Integration
  • FREE AI Chatbot
  • Live-staffed 24/7
$6.50 per conversation over 150
custom
Contact Us
Up to You
We can create a plan to suit your high-volume needs.
  • Customized Call Volume
  • Custom transfer destinations
  • FREE CRM Integration
  • FREE AI Chatbot
  • Live-staffed 24/7
Price adjusted based on your needs

HIGH-VOLUME PRICING AVAILABLE

Let us know what you need
  • No Setup Fees
  • No Cancellation Fees
  • No Hidden Fees
  • No Charge for Spam
starter
$
400
per
month
100 Calls
For small campaigns, like meeting reminders, payment requests, and gathering client reviews.
$4.00 per call over 100
basic
$
1,750
per
month
500 Calls
For midsize campaigns, like sales prospecting, lead nurturing, and attendee follow-up after events.
$3.50 per call over 500
pro
$
3,000
per
month
1,000 Calls
For large campaigns, like marketing promotions to boost sales and mass tort outreach.
$3.00 per call over 1,000
custom
Contact Us
Up to You
We can create a plan to suit your high-volume needs.
Price adjusted based on your needs

HIGH-VOLUME PRICING AVAILABLE

Let us know what you need
  • No Setup Fees
  • No Cancellation Fees
  • No Hidden Fees
  • No Annual Contracts
À LA CARTE
$
0
per
month
ai + staffed live chat
0 Live Chats
Pay only $10/chat
  • Live Agents 24/7
  • Chats, Texts + Facebook
  • Unlimited Q&A + Playbooks
  • Pay for Relevant Chats Only
starter
$
140
per
month
ai + staffed live chat
20 Live Chats
$7/chat after 20
  • Live Agents 24/7
  • Chats, Texts + Facebook
  • Unlimited Q&A + Playbooks
  • Pay for Relevant Chats Only
basic
$
300
per
month
ai + staffed live chat
50 Live Chats
$6/chat after 50
  • Live Agents 24/7
  • Chats, Texts + Facebook
  • Unlimited Q&A + Playbooks
  • Pay for Relevant Chats Only
pro
$
600
per
month
ai + staffed live chat
120 Live Chats
$5/chat after 120
  • Live Agents 24/7
  • Chats, Texts + Facebook
  • Unlimited Q&A + Playbooks
  • Pay for Relevant Chats Only
live chat
Custom Pricing
Contact us to get a custom plan tailored to your high-volume, low-volume, or unique business needs. Our live agents accelerate growth for businesses of all sizes.
AI BOT ONLY
$0 Per Month
No need for live staff? Our free AI chatbot automatically captures, screens, and converts leads visiting your website.

Get 30% Off!

Sign up by November 30 & we'll give you 30% off for 3 months.

Learn More

TALK TO US

Book a Free Consultation

Learn how Smith.ai can help your business. We’ll address your questions about our receptionist, chat, and campaign services.

Book a Consultation

Call Add-ons

(Priced per-call, monthly)
CRM integrations (1st Free)
$0.50
All call details are sent to your CRM or Zapier.
We support Clio, HubSpot, Salesforce, and many more.
SMS/Slack notifications
$0.50
Receive a SMS/Slack message when a caller qualifies for a transfer.
You and your staff can accept or reject calls. +$0.25 for each additional 'ping' (e.g., try person B after person A)
Microsoft Teams notifications
$0.50
Receive a message in Teams when a caller qualifies for a transfer.
Accept or reject call transfers with one click in a Microsoft Teams channel. +$0.25 for each additional 'ping'
Text & email follow-up
$0.50
Based on your criteria, we'll send custom SMS and/or email to callers after the call.
Perfect for having your leads fill out web forms, submit documents, or even to just keep them warm & engaged.
Conflict checks
$0.50
Our receptionists can check new leads for conflicts of interest.
Our system securely checks for conflicts in your CRM or a Google Spreadsheet without making your contacts visible.
Call Recording & Transcription
$0.25
We’ll automatically record and transcribe all calls.
Includes access to call recordings and searchable transcripts, and automatic PII masking.
Dedicated Spanish line
$1.00
All calls answered by a Spanish-speaking receptionist.
Have all incoming calls routed to a fully bilingual receptionist, fluent in English and Spanish.
Accept collect calls
$0.50
We'll accept (and pay) the charges for any incoming collect call for you.
Attorneys who work with inmates often require this add-on.
Book appointments
$1.50
By scheduling meetings with leads and clients, we complete the workflow.
Other services take a message, leaving the follow-up work for you.
Accept payments
$1.00
From consultation deposits to past-due collections, we make sure you get paid.
We support LawPay, TrialPay, CPACharge, Square, PayPal, and more.
Complex call routing
$1.50
Set unique rules for each number, time of day, and extension.
Route calls based on schedules, availability, and holiday hours. Ring your team sequentially or “blast” everyone.
Custom Calendaring
$1.00
We can book meetings according to complex rules, such as checking a few different calendars in a set order.
For more complex scheduling workflows — Reasonable Use Policy.
Extended intake
$1.50
Additional questions asked to further qualify clients & make life easier for you.
Up to two minutes of additional questions — Reasonable Use Policy.
Third-party intake
$1.00
We'll input caller information and ask a few questions on a third-party form.
Up to one minute of additional questions — Reasonable Use Policy.

Plan Add-ons

(monthly cost)
Business caller ID for outbound calls
$10.00
Your customers only ever see one phone number: Yours.
When we make callbacks or outbound calls on your behalf, the call recipient sees your business' number. Learn more.
Additional transfer destinations
$15.00
Add more lines for transfer destinations and routing
Add other people in your firm, external sales representatives, and more. We even support extensions. Custom pricing available dependent on volume.

TALK TO US

Book a Free Consultation

Learn how Smith.ai can help your business. We’ll address your questions about our receptionist, chat, and campaign services.

Book a Consultation

Call Add-ons

(priced per-call, monthly)
CRM integrations (1st Free)
$0.25
All call details are sent to your CRM or Zapier.
We support Clio, HubSpot, Salesforce, and many more.
SMS/Slack notifications
$0.25
Receive a SMS/Slack message when a recipient qualifies for a transfer.
You and your staff can accept or reject calls. +$0.25 for each additional 'ping' (e.g., try person B after person A)
Microsoft Teams notifications
$0.25
Receive a message in Teams when a recipient qualifies for a transfer.
Accept or reject call transfers with one click in a Microsoft Teams channel. +$0.25 for each additional 'ping'
Text & email follow-up
$0.25
Based on your criteria, we'll send an SMS text and/or email to recipients after the call.
Perfect for having your leads fill out web forms, submit documents, or even to just keep them warm & engaged.
Call Recording & Transcription
$0.125
We’ll automatically record and transcribe all campaign calls.
Includes access to call recordings and searchable transcripts, plus automatic PII masking.
Accept payments
$0.50
From consultation deposits to past-due collections, we make sure you get paid.
We support LawPay, TrialPay, CPACharge, Square, PayPal, and more.
Conflict checks
$0.25
Our agents can check new leads for conflicts of interest.
Our system securely checks for conflicts in your CRM or a Google Spreadsheet without making your contacts visible.
Custom Calendaring
$0.50
We can book meetings according to complex rules, such as checking a few different calendars in a set order.
For more complex scheduling workflows — Reasonable Use Policy.
Dedicated Spanish line
$0.50
All calls completed by a Spanish-speaking agent.
Have all calls handled by a fully bilingual agent, fluent in English and Spanish.
Book appointments
$0.75
By scheduling meetings with leads and clients, we complete the workflow.
Other services leave the follow-up work for you.
Complex call routing
$0.75
Set unique rules for each number, time of day, and extension.
Route calls based on schedules, availability, and holiday hours. Ring your team sequentially or “blast” everyone.
Third-party intake
$0.50
We'll input recipient information and ask a few questions on a third-party form.
Up to one minute of additional questions — Reasonable Use Policy.
Extended intake
$0.75
Additional questions asked to further qualify clients & make life easier for you.
Up to two minutes of additional questions — Reasonable Use Policy.

Plan Add-ons

(monthly cost)
Business caller ID for outbound calls
$5.00
Call recipients only ever see one phone number: Yours.
When we make calls on your behalf, the call recipient sees your business' number. Learn more.
Transfer destinations
$7.50
Add lines for transfer destinations and routing
Add yourself, your staff, and more. We even support extensions.

TALK TO US

Book a Free Consultation

Learn how Smith.ai can help your business. We’ll address your questions about our receptionist, chat, and campaign services.

Book a Consultation
features
À LA CARTE
$
0
/mo.
starter
$
140
/mo.
basic
$
300
/mo.
pro
$
600
/mo.

Chat Features & Add-Ons

essentials
Chat transcripts via email
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Custom branding & colors
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Greet site visitors
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Mobile-optimized chat widget
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AI BOT FEATURES
Smart Q&A
Unlimited
Unlimited
Unlimited
Unlimited
Qualification Playbooks
Unlimited
Unlimited
Unlimited
Unlimited
Spanish-English translation
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ADD-ONS
Integrations
1
1
1
1
Appointment booking
$1/chat
$1/chat
$1/chat
$1/chat
Unlimited Smart Q&A
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Unlimited Playbooks
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SMS/Text Answering
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Facebook Messenger
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Receptionist Callback
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Expert services
Custom Programming
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Custom Programming Hours
2
2
5
10
Additional Customization
$200/hr
$200/hr
$200/hr
$200/hr
support & setup
Website installation & Setup
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Email support
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Phone support
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HIGH-VOLUME PRICING AVAILABLE

Let us know what you need
  • No Setup Fees
  • No Cancellation Fees
  • No Hidden Fees
  • No Charge for Spam

TALK TO US

Book a Free Consultation

Learn how Smith.ai can help your business. We’ll address your questions about our receptionist, chat, and campaign services.

Book a Consultation
Recent Client Testimonials
Recent Client Testimonials
virtual receptionists

A superior qualification, answering & intake service

Our live, North America-based virtual receptionists capture & qualify leads, book new clients, and build better relationships with your existing clients, 24/7. Pricing starts at just $240 per month.

OUTREACH CAMPAIGNS

Fast, friendly outbound calls for 24/7 sales and support

Follow-up faster when our professional North America-based virtual agents serve as your outreach team. Smith.ai's live agents make calls for your business, following custom AI-driven workflows to maximize outcomes. Keep your staff focused on their work while we help you engage more leads and clients. Pricing starts at just $400 per month.

Recent Client Testimonials
live web chat

The fastest way for businesses to capture website leads 24/7

Smith.ai is known for superior virtual receptionist & intake services by phone. Now, we can also capture leads, screen potential clients, and book consultations on your website all day, every day.

Receptionist Services

24-7 Live Receptionists
Friendly, professional, live receptionists answer all your calls with a smile and keep your clients happy.
Customized Greetings
Your virtual receptionists will greet clients using a personalized greeting specified by you.
Familiar with Your Business
We’ll answer customer questions about hours, payment methods, services provided, and more.
Friendly Demeanor
Our virtual receptionists have years of experience answering phones and speak in clear American English.
Transfer Destinations
Receptionists can transfer a caller to you, even pre-qualifying which types of callers get through.
Multiple Live Transfer Numbers
Live call transfers to transfer destinations, you can have multiple phone numbers for multiple people.
Email Summary of Calls
Get a summarized message of each call sent immediately via email.
Callback on Client Calls
Receptionists promptly return any calls lost due to cell connection issues or incomplete voicemails.
Call Notifications via Text Message
We can instantly text you contact's name, phone number, and email (if collected) after every call.
Answering Texts to Your Number
When prospective clients text your Smith.ai phone number, receptionists will text back.
Daily Call Summary via Email
At 6:30 PM PT, you’ll receive a daily email summarizing each call you received on that day.
Call Disposition
Receptionists mark all calls with type and urgency. This metadata is passed to you in the call summaries.
Outbound Calls
Receptionists can make outbound calls on a one-time or recurring basis.
Recommended Businesses Referral
Receptionists can monetize your "bad leads" by referring them to someone on your custom list of businesses.
Appointment Reminders
Receptionists will call clients with upcoming appointments to reduce no-shows and cancellations.
Call Recording & Searchable Transcripts
With your opt-in, we will record and transcribe all calls handled by our receptionists. Search transcripts to find specific calls and details within calls.

Outreach Campaign Services

24-7 Live Agents
Our friendly, professional agents with expertise in sales and service work from quiet home offices. We'll handle all your calls with a smile and sound just like in-house, or better!
Online Campaign Dashboard
For each campaign, you can monitor the real-time status, including the number of attempts we've made per call recipient and the call outcomes, right from your Smith.ai dashboard.
Customized Greetings
Our virtual agents will initiate calls using a personalized greeting specified by you, adjustable for each campaign.
Goal-Oriented Workflows
Our agents carry out your instructions on each call, with your stated objective as their #1 focus — whether we're signing up event registrants, booking appointments with leads, securing payments on unpaid invoices, or more.
Adjustable Call Cadences
For each campaign, you can set the times and days calls are made, the waiting period between calls, the total call attempts per recipient, the launch date, and more.
Email and SMS Follow-Up
Our agents can send an email and/or text message after each call is completed for additional touchpoints that increase engagement and conversion rates.
Automatically Add Recipients to Campaigns
Choose between adding recipients to a campaign via our API, Zapier, or a spreadsheet upload. Easily add more recipients to your campaigns this way, too.
Inbound Call Handling
If you have an active virtual receptionist plan alongside your outreach campaigns plan, we can accept inbound calls to your business, too..
Familiar with Your Business
We’ll answer basic questions about your products and services, your office hours, details relevant to your campaign, and more.
Friendly and Fluent
Our virtual agents have years of experience handling business phone calls related to sales and support matters, and they speak in clear American English.
Bilingual Agents
Spanish-speaking agents are available to you, which helps if your business serves clients who are more comfortable speaking their native language.
Warm Call Transfers
Agents can transfer a recipient to you or your staff, at any time or at particular times you specify, based on guidelines set at the account- or campaign-level.
Email Summary of Calls
Get a summarized message of each call sent immediately via email.
Call Recording & Searchable Transcripts
With your opt-in, we will record and transcribe all calls handled by our receptionists. Search transcripts to find specific calls and details within calls.

Live Chat Services

Live Agents
Friendly, professional, live agents available to answer questions & qualify leads 24/7.
AI Technology
From language-translation to qualification playbooks, our proprietary live chat technology enables agents to assist your clients with exceptional care and unparalleled efficiency.
Custom Knowledge Base & Q&A
Build a knowledge base that makes accessing answers to common questions easy for our live receptionists or your full-time chatbot.
SMS Text Answering
Our live agents can answer text messages sent to your business, following your custom instructions to capture, screen, and schedule new leads.
Facebook Messenger
Our live agents can answer Facebook messages for your business, following your custom instructions for handling new leads and current clients.
Proactive Chat
Your chat widget can prompts the web visitor to engage in a conversation immediately, or after 15, 30, or 60 seconds.
Mobile Notifications
Get notified on your phone via text message (SMS) every time a new chat occurs. You'll know when new leads come in.
Real-Time Translation
We leverage Neural Network AI to instantly translate chats from Spanish-speaking web visitors if they connect with one of our English-speaking receptionists.
Custom Branding & Colors
Choose how your chat widget looks on your website so it matches your overall design and branding.
Custom Placement
Choose where your chat widget is displayed — sitewide or on specific-pages.
Customized Greetings
Your live chat will greet clients using a personalized greeting specified by you.
Familiar with Your Business
We’ll answer customer questions about hours, payment methods, services provided, and more.
Mobile-Optimized
Our chat widget works on every device and browser — computer, tablet, or phone.

FAQs – How can we help you?

How does the money-back guarantee work?

You sign up for a plan, we onboard you, generate a number, and start sending your calls to our receptionists.

To receive your money back, simply send us an email within 14 days at support@smith.ai with the subject line “Money-Back Request.”

You’ll get a full refund of your plan and any add-on services, regardless of how many calls or chats you have used, up to $1,000. Note: Any calls or chats over your plan quota (“overage”) are not included in the money-back guarantee.

Do I have to sign a contract?

Smith is a pay-as-you-go service.

This means there aren’t any long term contracts. You pay for the receptionist service each month. If you ever cancel, we bill for and through the end of the current monthly billing cycle, and then you’re done. And we will miss you.

Can I change my plan?

Yes, at any time. We make it easy. If you would like to change your plan, just email support@smith.ai. Your new plan will start on the billing date for the next month.

Do you count wrong numbers or spam towards my quota?

No, as long as the lines you forward to us pass Caller ID, you won’t be charged for spam or unsolicited sales calls.

Why do you bill by the call?

Billing per call saves you money, and there’s no mystery accounting involved. You’re trusting us to represent you. You wouldn’t rush a client off the phone and we don’t either.

How is this worth it?

Even our most expensive plan, the Pro plan, is about $40,000 less than the yearly salary of an in-house receptionist, and we still have capabilities they likely don’t. But if you’re not considering a receptionist, you might not have considered the real cost of all your daily interruptions.

Give us a try and find out.

What if I don't need 24-7 answering?

No problem. Just tell us what hours you want us to answer, and calls outside your set answering hours can go to a number you choose, or to voicemail. Or, if you're using something fancy like RingCentral, you can set up your forwarding to only forward during those hours.

The great thing about per-call pricing is that it doesn't matter if we answer calls for you 24/7 or 2 hours a day— the pricing is the same.

I have staff. Will they each need separate accounts?

No, your employees don't need their own accounts. We can transfer calls to their individual lines (such as real estate agents in a firm or IT consultants in the field). We offer up to two routing numbers in the Basic plan, five in the Pro plan, and additional transfer destinations for $15/month.

Do you offer discounted plans?

Yes, we care about our community. We offer significantly discounted plans for businesses affected by COVID-19 and other natural disasters. For more information, please contact us.


Trusted by businesses &
the agencies that support them

Testimonial Image
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"Smith.ai is just excellent. My go-to receptionist team that I use and recommend to other law firms... and business owners generally!! They go above and beyond to cater their receptionist and live chat services to the specific needs of my business."
Joey Vitale headshot
Joey Vitale
Indie Law
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Smith.ai was stellar. They listened to me and tailored my reception service to my specific needs. They were also very good about helping me stay within my budget.
Shamia Cottrell
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My only regret about hiring Smith.ai is that I didn't make the decision sooner. They've been instrumental in helping my team operate virtually during shelter-in-place orders amid the coronavirus pandemic.
Littleton Legal PLLC
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I love Smith.ai! This has been a really convenient service and enabled me to focus on my work more and screen customers more effectively.
Jennifer Fabian-Verzosa

Affordable monthly plans for every budget

Take the Faster Path to Growth.
Hire Smith.ai Today.

Try risk-free •  14-day money-back guarantee
g2 users love us badge
we deliver blue badge.

Affordable monthly plans for every budget

Take the Faster Path to Growth.
Hire Smith.ai Today.

Try risk-free •  14-day money-back guarantee
g2 users love us badge
we deliver blue badge.

Affordable monthly plans for every budget

Take the Faster Path to Growth.
Hire Smith.ai Today.

Try risk-free •  14-day money-back guarantee
g2 users love us badge
we deliver blue badge.